All Forum Comments
Comment by DrOrloff posted on FS: DA 17-70 at 28/10/2012 - 16:14
Comment by DrOrloff posted on Latest firmwares K30 & Q at 28/10/2012 - 15:37
Comment by DrOrloff posted on Bought a Samsung 12-24 from Mark LJ at 28/10/2012 - 13:15
Comment by DrOrloff posted on Sticky aperture? at 28/10/2012 - 13:12
Comment by DrOrloff posted on Does the Q have focus confirm in manual at 28/10/2012 - 11:37
Comment by DrOrloff posted on Hello from Orkney at 27/10/2012 - 22:16
Comment by DrOrloff posted on SRS Microsystems at 27/10/2012 - 21:37
My recommendation, which was after Amazon's original dismissal, to contact the General Manager of Pentax UK, was not intended as the legally or morally correct procedure or because I believe Amazon should not have any further responsibility. On the contrary it was recommended because I thought that it was the most expedient way to achieve a positive result and that was based on my personal experience of problematic cameras and dealing with the the retailer and various levels within Pentax's management hierarchy. Living in France I had to deal with returning faulty Pentax cameras to the UK EIGHT times - this involved four repairs to one camera and then three futher faulty cameras. This was unbelievably frustrating and I wouldn't want anyone else to go through a similar experience. Following that experience my advice on this forum has always been consistent. 1. Buy through SRS who are an excellent retailer and very supportive of the customer . 2. If you don't and you run into problems then go asap to the GM of Pentax UK who I found to be extremely reasonable and willing to put things right. As an aside my previous headaches with Pentax goods were as absolutely nothing compared to my problems with a new car purchased from Ford which was an absolute dog, effectively scrapped after only six years and cost me and other consumers unlucky enough to buy the same model many thousands. So I am no supporter of big business, quite the opposite. I fully support your case and I have always thought you are fully justified in your complaint. I wish you luck in your pursual of Amazon, my point was really that I can fully understand their point of view in the context of the soga and the fact that Pentax offer a one year warranty, in their position I would probably act in the same way. Thta doesn't mean I side with them at all. I just think the best way of resolving an issue is the quickest way, not the by the book way.
I think the discussion in this thread is relevant and of potential benefit to anyone with problems in future. I'm sorry you don't see it that way and I shall say no more on the subject.
Comment by DrOrloff posted on Could someone give me some advice please. at 27/10/2012 - 21:22
Comment by DrOrloff posted on old lens on new camera ? at 27/10/2012 - 17:46
Comment by DrOrloff posted on One from Yellowstone National Park at 27/10/2012 - 12:03

