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Browse the frequently asked question categories.

Why am I asked to log in?

If you are asked to log in even when you have entered your correct username and password, make sure you have cookies enabled.

If cookies are enabled or enabling them doesn't resolve this issue, your existing cookie may have become corrupt. Try clearing the cookies stored within your browser, please note this will also delete all saved settings for other previously visited sites unless you limit the cookies removed to ones under the Pentax User domain.

Now when you enter your username and password a new cookie will be created and you should be able to log in.

How do I find out my username and/or password?

To find out your username or password, visit the forgotten password page. This asks for the email address which you used to register, submit and you'll receive an email with further instructions.

Where can I get replacement software for my digital camera?

Operating manuals, drivers, firmware and other general information can be downloaded from the Pentax website.

How do I contact Pentax User?

Unfortunately we are no longer able to accept communication over the telephone. You can contact us by using the report problem / suggestion page which can be found at the bottom of every page.

How can I subscribe to the Pentax User newsletter?

Head over to the newsletter signup page and submit you email address.

Is the classified advert buyer genuine?

We (Pentax User) cannot be held responsible for any fraudulent activity between either the seller or prospective buyer for items listed within the classified section of the site.

Avoid Fraudulent Activity
When selling online you have to be aware that the potential buyer could be a fraudster, don't assume that anyone contacting you is genuine.

Take precautions
Pentax User is not involved in any transactions and can not police the actions of our many users of the classified section. We do, however issue membership numbers so you could ask that the buyer (or seller) proves that they are a member before doing a deal.

Never post the item to a third-party abroad.

If someone offers to pay for an item, plus shipping costs and requests that you pay the shipping agent, don't.

If you accept a cheque, only let the item out of your hands when you're certain that the cheque has cleared. Contact your bank if you are unsure.

Don't disclose any personal information to strangers unless you're sure they are genuine buyers.

Never share your bank account login details.

How do I subscribe to Plus Membership?

Unlock more great features and exclusive discounts by becoming a Pentax User Plus Member. You can purchase Plus Membership on this page: Plus Membership. Subscription is only £9.99 per year and you can pay via PayPal or credit/debit card.