All Forum Comments
Comment by DrOrloff posted on Geminid Meteor Shower at 13/12/2010 - 21:53
Comment by DrOrloff posted on What is it - Macro Night at 12/12/2010 - 09:48
The problem is being reported all over the world so logically from different batches.
From the reported serial numbers it seems to affect all from 3800 ish to 3900 ish.
It is affecting the very first cameras purchased but also very recent purchases.
I had a K20D with a serious vertical banding problem. I bought the K20D just before it was discontinued and yet I was informed that Pentax had never come across this problem before mine. What BS. My consolation this time is that they cannot deny my K5 problem.
Comment by DrOrloff posted on K5 Sensor Issues... at 10/12/2010 - 19:35
At a tiny defect rate of 1% this would be a one in a million occurrence. Even at a high defect rate of 10% this is a one in a thousand occurrence. So I conclude the defect rate is not tiny, in fact quite the contrary.
It would be possible to see this effect if one popular retailer happened to sell a batch of cameras, *all* (or a very high percentage) of which were duds.
You'd get a few people buying from that retailer, discovering the fault, and exchanging for another from the same batch, possibly several times if the batch was large and the turnaround time was quick. This would result in the loud negative publicity we're hearing.
So it's not impossible for it still to be true that out of the whole population of cameras, only a small percentage is affected.
That said, it does seem considerably more widespread than either the K20 banding problem, or the 16-50 problems.
I may have said before, that it's no bad thing IMO, that Pentax owners are becoming more strident in their complaints when there's a significant QA issue.
Canon and Nikon are plenty big enough to absorb even serious QA-fails as nothing more than a mosquito bite.
Pentax isn't.
Comment by DrOrloff posted on K5 Sensor Issues... at 10/12/2010 - 19:27
Comment by DrOrloff posted on K5 Sensor Issues... at 10/12/2010 - 15:37
Any recommendations on screens that don't require a visit to Fort Knox with a balaclava?
Comment by DrOrloff posted on tower or laptop? at 10/12/2010 - 13:43
Comment by DrOrloff posted on tower or laptop? at 10/12/2010 - 12:11
Of these reported, some will be regular dust. However, in the majority of cases of those who have posted pictures, the stains show very similar characteristics and the tightly clustered dots, line of dots or a large black circular stain simply don't look anything like regular dust. So it seems fair that there is a common defect due to a specific problem - and their has been several confirmations that these stains are under the AA filter and therefore permanent.
There may well be those reporting a problem who have confused regular dust with these stains. Not everyone whose camera is clean will have reported that. Affected users are more likely to post than those unaffected.
However, this evidence doesn't statistically correlate with Pentax assertion that only a tiny percentage of cameras is affected. There are users on the other forum who have sent cameras back for replacement and the replacement has also showed the stains. In one incident three consecutive cameras were affected. At a tiny defect rate of 1% this would be a one in a million occurrence. Even at a high defect rate of 10% this is a one in a thousand occurrence. So I conclude the defect rate is not tiny, in fact quite the contrary.
From the snippets so far it would appear that Pentax Japan are busy investigating this issue which suggests that they were unaware of it, which in turn suggests about zero quality control. I think this is a good opportunity for Pentax to turn a quality control fiasco into a customer service triumph.
Pentax have a really great new product. Let's face it, they don't have the best reputation for customer service. When I decided to buy Pentax I first asked around camera shops in SE Kent. I couldn't find any Pentax stockist (which surprised me no end) and several dealers told me that the reason had been the service from Pentax. So if Pentax capitalise by dealing with this openly and fairly then that will demonstrate a clear turnaround in customer service and they will then really have a platform to win customers. The good news is that there are very encouraging initial noises from some Pentax service agents.
The internet is a wonderful thing, real power to the people. Freedom for Tooting.
Comment by DrOrloff posted on K5 Sensor Issues... at 10/12/2010 - 09:35
Comment by DrOrloff posted on Hoar frost at 08/12/2010 - 15:06

