K5 Sensor Issues...
24,253 posts
Link
Posted 07/12/2010 - 17:20
Many thanks Chris, I'm sure that will set a lot of minds at rest.
I've made the post a sticky for now until it's all done and dusted.
I've made the post a sticky for now until it's all done and dusted.
Link
Posted 07/12/2010 - 17:27
He's a grand fella Chris!....well done that man!
K20D...ist DS ,DA18/55,DA16/45.DA* 50/135,"A"1.7 50MM..."A" 70/210..M 50mm f2...Tamron 90mm macro,28/300 Tamron,200/500 Tamron 6.9....A Pentax DA*300... Sigma10/20,FA31mm 1.8 Ltd*********,FA 77mm Ltd!
K20D...ist DS ,DA18/55,DA16/45.DA* 50/135,"A"1.7 50MM..."A" 70/210..M 50mm f2...Tamron 90mm macro,28/300 Tamron,200/500 Tamron 6.9....A Pentax DA*300... Sigma10/20,FA31mm 1.8 Ltd*********,FA 77mm Ltd!
Link
Posted 07/12/2010 - 17:40
Unfortunately I won't be able to buy a K-5 anytime soon, but I think you're offering great service, Chris. Any chance you're going to open an SRS shop in the Netherlands in the (near) future? 
Dodging and burning are steps to take care of mistakes God made in establishing tonal relationships. - Ansel Adams -
Dodging and burning are steps to take care of mistakes God made in establishing tonal relationships. - Ansel Adams -
Link
Posted 07/12/2010 - 17:46
I must say I am impressed with the after care service offered by SRS here. I normally buy my camera gear 2nd hand frm Ebay, but if anmd when I buy somethign new I can certainly say that it will be most likely from SRS. The k-5 could be that first item too. I'm n9ot I can wait for the 2nd hand market to appear.
However I would comment on ....
This poll
http://www.pentaxforums.com/forums/pentax-k-5-forum/poll-596-a.html
and the poll here indicates otherwise ....
I can understand manufacturers spinning it to look like those affected are a small minority but I would rather they were honest or say nothing.
Both polls show a majority have the issue in roughly the same proportions so telling us it's only a small percentage doesn't wash. No reflection on Chris@SRS as he was clearly only the messenger here.
[i]Bodies: 1x K-5IIs, 2x K-5, Sony TX-5, Nokia 808
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
However I would comment on ....
Chris@SRSWATFORD wrote:
I have had lengthy conversations with Pentax UK once I was made away of the situation with some users experiencing sensor blobs/stains. I can assure you that out of the large number of K-5's sold, it is a small percentage of users that are affected - no consolation if you are one, but it's worth mentioning.
I have had lengthy conversations with Pentax UK once I was made away of the situation with some users experiencing sensor blobs/stains. I can assure you that out of the large number of K-5's sold, it is a small percentage of users that are affected - no consolation if you are one, but it's worth mentioning.
This poll
http://www.pentaxforums.com/forums/pentax-k-5-forum/poll-596-a.html
and the poll here indicates otherwise ....
I can understand manufacturers spinning it to look like those affected are a small minority but I would rather they were honest or say nothing.
Both polls show a majority have the issue in roughly the same proportions so telling us it's only a small percentage doesn't wash. No reflection on Chris@SRS as he was clearly only the messenger here.
[i]Bodies: 1x K-5IIs, 2x K-5, Sony TX-5, Nokia 808
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
Link
Posted 07/12/2010 - 17:51
Sorry, but the polls are flawed as are all these polls. Those who vote are self-selecting and only a very, very small sample. All these faults get over-blown on the web, it's the nature of the beast.
There doesn't have to be a conspiracy every time something goes wrong.
Best regards, John
There doesn't have to be a conspiracy every time something goes wrong.
Best regards, John
Link
Posted 07/12/2010 - 17:57
Happy birthday to your son, Chris. Keep up your concern for customers like this always. good luck....jeeess
K-5, K-7 and K10D, Pentax 18-135 WR,18-55 WR,Pentax 28-105,Sigma 28-300, Sigma 28-80 (Macro) and Pentax 50-200 WR.
K-5, K-7 and K10D, Pentax 18-135 WR,18-55 WR,Pentax 28-105,Sigma 28-300, Sigma 28-80 (Macro) and Pentax 50-200 WR.
Link
Posted 07/12/2010 - 18:05
Thats what I call Customer Service. Thanks Chris. Hope you enjoy yorself tonight.
If it helps (as I really need my camera at the moment but my 'bubbles' are not that bad) I can wait till you got enough stock back in and have sorted the others with real bad markings before you carry on with mine.
After new year I have a quiet time and it would be ideal to have a K-7 to try for the time being as this would be my choice for a second body and would give me the opportunity to try it out whilst you deal with my K-5.
Speak to you guys about it tomorrow.
Many thanks for such a great service.
Kind regards
SmutjeUK
It's nice to be nice!
Pentax K-5 with D-GB4 Grip, to many lenses to mention by now (serious LBA by now), TC's, Lowepro Slingshot 300 AW, Manfrotto 028 & Redsnapper RS-283 with various Heads plus various Camera Clamps (I collect them). Pentax AF 360FGZ, Pentax AF 240FT, several Metz 45 CT-1 & 5 with stands and 'Blow Up' Soft Boxes, Flash Triggers, and various Macro gear.
If it helps (as I really need my camera at the moment but my 'bubbles' are not that bad) I can wait till you got enough stock back in and have sorted the others with real bad markings before you carry on with mine.
After new year I have a quiet time and it would be ideal to have a K-7 to try for the time being as this would be my choice for a second body and would give me the opportunity to try it out whilst you deal with my K-5.
Speak to you guys about it tomorrow.
Many thanks for such a great service.
Kind regards
SmutjeUK
It's nice to be nice!
Pentax K-5 with D-GB4 Grip, to many lenses to mention by now (serious LBA by now), TC's, Lowepro Slingshot 300 AW, Manfrotto 028 & Redsnapper RS-283 with various Heads plus various Camera Clamps (I collect them). Pentax AF 360FGZ, Pentax AF 240FT, several Metz 45 CT-1 & 5 with stands and 'Blow Up' Soft Boxes, Flash Triggers, and various Macro gear.
Link
Posted 07/12/2010 - 18:51
Cant do any more than that well done SRS its nice to see such good after sales support and I realy hope you guys get sorted asp good luck.
Ian
Ian
Link
Posted 07/12/2010 - 18:52
johnriley wrote:
Sorry, but the polls are flawed as are all these polls. Those who vote are self-selecting and only a very, very small sample. All these faults get over-blown on the web, it's the nature of the beast.
Sorry, but the polls are flawed as are all these polls. Those who vote are self-selecting and only a very, very small sample. All these faults get over-blown on the web, it's the nature of the beast.
You are right faults do get overblown and that's why I didn't comment on particular hyperbole and only commented on the polls.
And yes no polls are perfect, but you can make a general extrapolation from them
Quote:
There doesn't have to be a conspiracy every time something goes wrong.
There doesn't have to be a conspiracy every time something goes wrong.
I don't understand where a 'conspiracy' would fit in?? This is a genuine fault which has affected a great many users.
There is evidence of this problem affecting far more than a small percentage. There is NO evidence of this just affecting a small percentage of users other than just hearsay from Pentax. Pentax are bound to say this will only affect a small percentage of users and that's a flavour of spin that one could get away with pre-internet days. However we are now in an era of mass communication between users and companies have to be really careful what they say when the experience on the ground could otherwise.
I'm still going to buy a K-5, I'm currently selling stuff to fund one soI can buy one sooner than later. I'm still a huge Pentax fan too. but I'm also a realist and spin that is contrary to what looks like reality doesn't wash with me.
[i]Bodies: 1x K-5IIs, 2x K-5, Sony TX-5, Nokia 808
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
Link
Posted 07/12/2010 - 19:17
Brilliant news Chris, above and beyond, thanks!
Tim
AF - Pentax K5, Sigma 10-20/4-5.6, Tamron 17-50/2.8, Sigma 30/1.4, Sigma 70-200/2.8, Tamron 70-300/4-5.6
MF - Vivitar CF 28/2.8, Tamron AD2 90/2.5, MTO 1000/11
Stuff - Metz 58 AF1, Cactus v4, Nikon SB24, Raynox 150, Sigma 1.4x TC, Sigma 2x TC, Kenko 2x macro TC, Redsnapper 283 tripod, iMac 27”, Macbook Pro 17”, iPad, iPhone 3G
Flickr • Fluidr • PPG • Street • Portfolio site
Feel free to edit any of my posted photos! If I post a photo for critique, I want brutal honesty. If you don't like it, please say so and tell me why!
Tim
AF - Pentax K5, Sigma 10-20/4-5.6, Tamron 17-50/2.8, Sigma 30/1.4, Sigma 70-200/2.8, Tamron 70-300/4-5.6
MF - Vivitar CF 28/2.8, Tamron AD2 90/2.5, MTO 1000/11
Stuff - Metz 58 AF1, Cactus v4, Nikon SB24, Raynox 150, Sigma 1.4x TC, Sigma 2x TC, Kenko 2x macro TC, Redsnapper 283 tripod, iMac 27”, Macbook Pro 17”, iPad, iPhone 3G
Flickr • Fluidr • PPG • Street • Portfolio site
Feel free to edit any of my posted photos! If I post a photo for critique, I want brutal honesty. If you don't like it, please say so and tell me why!
Link
Posted 07/12/2010 - 19:31
According to this user Pentax have said they haven't a stain problem ...
http://www.pentaxforums.com/forums/pentax-k-5-forum/125144-pentax-you-listening.html#post1294491
[i]Bodies: 1x K-5IIs, 2x K-5, Sony TX-5, Nokia 808
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
http://www.pentaxforums.com/forums/pentax-k-5-forum/125144-pentax-you-listening.html#post1294491
[i]Bodies: 1x K-5IIs, 2x K-5, Sony TX-5, Nokia 808
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
Last Edited by Smeggypants on 07/12/2010 - 19:32
Link
Posted 07/12/2010 - 19:54
Chris,
Thanks for the update (shows why its worth going to a Pro Dealer) – as I said in my email I will wait until after Christmas before deciding what to do. Hopefully Pentax will have made it clear what the cause is by then. For me the most important question I would like Pentax to answer is – will the marks get worse with time – that would have a big influence on my decision as apart from this I’m very happy with my K-5.
Dave.
Thanks for the update (shows why its worth going to a Pro Dealer) – as I said in my email I will wait until after Christmas before deciding what to do. Hopefully Pentax will have made it clear what the cause is by then. For me the most important question I would like Pentax to answer is – will the marks get worse with time – that would have a big influence on my decision as apart from this I’m very happy with my K-5.
Dave.
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Chris@SRSWATFORD
Member
Watford
Sorry for not getting back to you all as quickly as I would have wanted.
I have had lengthy conversations with Pentax UK once I was made away of the situation with some users experiencing sensor blobs/stains. I can assure you that out of the large number of K-5's sold, it is a small percentage of users that are affected - no consolation if you are one, but it's worth mentioning.
We have taken a few telephone numbers and will be contacting you tomorrow.
If you feel your K-5 has an issue with stains on the sensor, we will collect the camera from you free of charge. We will then assess the camera at this end, and if the sensor has the staining/blobs we will issue a replacement camera. We have low stocks of the camera at the moment so this might take a few days. The alternative is that, once we have checked the camera and found an issue, we will send the cameras to Johnsons Photopia, Pentax authorized repairers who will then either repair or replace the camera.
Either way, we should be able to turn-around your camera within 7 days.
If this leaves any of you without a camera, I am happy to lend a K-7 to keep you going! This is our initiative and has nothing to do with Pentax, and we will send the camera to you free of charge. We can arrange to do this when we collect your K-5. We have a limited number of cameras we can loan out, so to help us out I would kindly ask you to only request a camera if you have no alternative!
It’s my boys 18th birthday today, so I am not going to be around this evening, but I will be happy to answer any questions either by PM or email in the morning. I think a few ‘medicinal’ drinks are in order…
Please rest assured that we will sort this situation out for everyone.
Chris
For all things Pentax please visit www.srsmicrosystems.co.uk - anything not listed please email or call!
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