All Forum Comments
Comment by giofi posted on WTB Lenses for 645N at 27/02/2016 - 14:01
ilovesaabs wrote:
Speed - Canon have 1 DX and 7Dii - non-speed 6D/5Dii or 80D
Nikon have (or will have) for speed D5 and D500, non-speed D810/D750/D610/D7200
So basically Pentax are between the 2, until we get the multiple choices that Casonykon users have there will be 'compromises'
I've basically held off buying the D810.
Pentax have been very clear that this is a camera aimed at current Pentax users. So I guess they chose those characteristics that most Pentax users will look for. Those who look for speed are probably not Pentax users... pgweber wrote:
But Canon and Nikon have 2 different options - Pentax is still a bit limited in that areadcweather wrote:
As people that read most stuff on here they will know my disappointment with focus speed and tracking of small objects at high telephoto and have drifted towards a Nikon solution. But this camera just seemed so much better made and would certainly be my first choice for full frame.
But what can you tell us about K1 AF performance? Are you saying, "Never Mind the Autofocus, Feel the Build Quality?"As people that read most stuff on here they will know my disappointment with focus speed and tracking of small objects at high telephoto and have drifted towards a Nikon solution. But this camera just seemed so much better made and would certainly be my first choice for full frame.
Speed - Canon have 1 DX and 7Dii - non-speed 6D/5Dii or 80D
Nikon have (or will have) for speed D5 and D500, non-speed D810/D750/D610/D7200
So basically Pentax are between the 2, until we get the multiple choices that Casonykon users have there will be 'compromises'
I've basically held off buying the D810.
Comment by giofi posted on Finally! Pentax K-1 is official... Pre-order and Open Day information at 27/02/2016 - 13:18
Stuey wrote:
I just showed the k1 info to my better half - we are off to buy a new TV tomorrow
This, I believe was only decided today
You mean a TV for your better half and a K-1 for you? They both have a screen... I just showed the k1 info to my better half - we are off to buy a new TV tomorrow
This, I believe was only decided today
Comment by giofi posted on Finally! Pentax K-1 is official... Pre-order and Open Day information at 19/02/2016 - 22:42
BruceStrachan wrote:
Saw on Pentax rumours on Twitter that European launch price will be 1999 Euro.
Body only.
Kit lens supposed to be a 28-105 no price details also a rebranded sigma 18-35.
Would be surprised.... the Sigma 18-35 lens is not FF Saw on Pentax rumours on Twitter that European launch price will be 1999 Euro.
Body only.
Kit lens supposed to be a 28-105 no price details also a rebranded sigma 18-35.
Comment by giofi posted on Pentax FF rumoured announcement on 18th Feb...price rumoured to be about... at 11/02/2016 - 20:54
With all due respect, I think you are missing the point.
Customer service has nothing to do with the law. Consumers will judge you by your behaviour when things go wrong, whatever the reason. If you reach out and help your customer, you will win their loyalty and they will sell your products to others.
A company expecting a consumer to prove that a camera is broken for a manufacturing fault before giving service would not go very far....
Bottom line, I concur that Pentax did not earn any points with their lack of interest in their client.....
Customer service has nothing to do with the law. Consumers will judge you by your behaviour when things go wrong, whatever the reason. If you reach out and help your customer, you will win their loyalty and they will sell your products to others.
A company expecting a consumer to prove that a camera is broken for a manufacturing fault before giving service would not go very far....
Bottom line, I concur that Pentax did not earn any points with their lack of interest in their client.....
northernmonkey wrote:
Ohh....look..
From 30 days to six months
If you discover the fault within the first six months from delivery, it is presumed to have been there from the time of delivery - unless the retailer can prove otherwise.
During this time it's up to retailer to prove that the fault wasn't there at the time of delivery - it's not up to you to prove that it was.
If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.
No deduction can be made from a refund in the first six months following an unsuccessful attempt at repair or replacement.
The only exception to this rule is motor vehicles where a reasonable reduction may be made for the use you've already had of the vehicle.
If you'd prefer to keep the goods in question you can request an appropriate price reduction.
Six months or more
After the first six months the burden is on you to prove that the product was faulty at the time of delivery.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.
The above is taken from The Consumer Rights Act 2015
Look, I wasn't having a go directly at NeilP, but consumers in general. It seems most are too quick to rant and have a go at everybody, threaten them with "Negative PR" and think that is all right..
Regarding your "Bad Food" analogy, why not complain to the chef....he cooked it....the waiter/waitress delivered it......That's like complaining to the postman for faulty goods delivered to your door......
And chill out...
Ohh....look..
From 30 days to six months
If you discover the fault within the first six months from delivery, it is presumed to have been there from the time of delivery - unless the retailer can prove otherwise.
During this time it's up to retailer to prove that the fault wasn't there at the time of delivery - it's not up to you to prove that it was.
If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.
No deduction can be made from a refund in the first six months following an unsuccessful attempt at repair or replacement.
The only exception to this rule is motor vehicles where a reasonable reduction may be made for the use you've already had of the vehicle.
If you'd prefer to keep the goods in question you can request an appropriate price reduction.
Six months or more
After the first six months the burden is on you to prove that the product was faulty at the time of delivery.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.
The above is taken from The Consumer Rights Act 2015
Look, I wasn't having a go directly at NeilP, but consumers in general. It seems most are too quick to rant and have a go at everybody, threaten them with "Negative PR" and think that is all right..
Regarding your "Bad Food" analogy, why not complain to the chef....he cooked it....the waiter/waitress delivered it......That's like complaining to the postman for faulty goods delivered to your door......
And chill out...
Comment by giofi posted on Ricoh Pentax awful customer service at 02/02/2016 - 15:40
Gwyn wrote:
It really isn't unusual for companies to take six weeks or longer to arrive at a conclusion about an object sent for repair under guarantee. Lenovo took all of the six weeks maximum they said it would take to assess my computer and inform me that the screen was irrepairable, something I knew the day I sent it off.
Canon took 10 weeks to inform His Nibs that his camera was beyond repair, and then refused to replace it, but offered a voucher for a new one. We eventually got our money back from them but it took some doing. The retailer in question was less than helpful. His Nibs got a Pentax after that.
It will get sorted, one way or another, and in the meantime I think we should butt out and let the parties involved get on with sorting it as best they can.
Hopefully Neil will come back a update this thread when a conclusion has been reached.
Gwyn, I think it isn't unusual for some companies to provide this type of customer service. That is why it is very useful for people to post their experience. There are other computer manufacturers who would repair you laptop in a matter of days, and when you select your laptop you might want to be able to compare what is the actual customer experience by reading what real users have to say.It really isn't unusual for companies to take six weeks or longer to arrive at a conclusion about an object sent for repair under guarantee. Lenovo took all of the six weeks maximum they said it would take to assess my computer and inform me that the screen was irrepairable, something I knew the day I sent it off.
Canon took 10 weeks to inform His Nibs that his camera was beyond repair, and then refused to replace it, but offered a voucher for a new one. We eventually got our money back from them but it took some doing. The retailer in question was less than helpful. His Nibs got a Pentax after that.
It will get sorted, one way or another, and in the meantime I think we should butt out and let the parties involved get on with sorting it as best they can.
Hopefully Neil will come back a update this thread when a conclusion has been reached.
Leading consumer goods companies spend a significant amount of money in monitoring social sentiment and what people say on social media. This is because most buyers will do a web search when deciding to buy something and they will rely on reviews and comments more than to most other sources of information. Leading companies would even react to posts like this, as they know this will cost them much more in lost sales than the repair cost.
So I believe the OP was absolutely right to share his experience, everyone can then reach their own conclusions.
My two cents...
Comment by giofi posted on Ricoh Pentax awful customer service at 19/01/2016 - 06:28
I am curious to see what the performance of FF lenses will be on the new camera, especially older lenses that were designed for analog cameras....
Comment by giofi posted on What lenses for the new FF at 01/05/2015 - 12:59
McGregNi wrote:
This is based on the fact that top spec models from other makes, those used by sports, news and commercial studio professionals, don't have pop-up flashes either .... These users will be sophisticated flash shooters either with hotshoe accessory flashes, using studio equipment, or multi-flash setups with radio triggering. They don't need a pop-up.
Actually there are pro cameras with pop-up flashes (D810....). This is based on the fact that top spec models from other makes, those used by sports, news and commercial studio professionals, don't have pop-up flashes either .... These users will be sophisticated flash shooters either with hotshoe accessory flashes, using studio equipment, or multi-flash setups with radio triggering. They don't need a pop-up.
But I guess this was more a matter of choice, in a camera of this size you probably have to choose whether you want a flash or an astrotracer....
When the FF will come out it might be down to the same question, do they want to have a size advantage and therefore no flash, or have the flash? I do not see Pentax competing primarily in the pro market, so I hope it will have a flash.
Comment by giofi posted on K3II specs leaked online... at 25/04/2015 - 10:15
I believe that archiving all content in digital format is today the safest way to ensure it is preserved. If all pictures and videos are saved in a standard format, it should be easy to convert them when formats and archiving methods will change.
I recently copied all my digital and analog video tapes and it was lengthy but straightforward. I am still in the process of digitizing all my negatives and dias, though.
I recently copied all my digital and analog video tapes and it was lengthy but straightforward. I am still in the process of digitizing all my negatives and dias, though.
Comment by giofi posted on Do you worry about 'bit rot' at 17/04/2015 - 21:21
I would go for option 2...
Comment by giofi posted on Pentax MX Winder Repair at 21/03/2015 - 06:52
As a wide angle either a 35 or 55 mm and as a tele a 120 or 150 mm lens. Shipment to Finland and I would pay by PayPal, to Euro countries also bank transfer might be possible.
Thanks!