http://www.connectotel.com/marcus/ceoemail.html

Usually gets handled by the Executive Team, but way better than complaining to call centres/press office etc. The only time it has ever failed was with Jessops.

As an example, I have a direct e-mail/phone to a BT broadband engineer after e-mailing the CEO following repeat problems. It still goes wrong, but gets fixed within 24 hours instead of having to go through the whole call centre experience.

To be honest, the problem is going to be the corporate attitude and not generally the fault of individual members of staff.

I've bought from Jessops a lot recently because their prices have been very competitive, especially with the double up Tesco vouchers, but only items I've researched well or handled elsewhere.

Almost to a person the staff have been rude (ignoring customers and talking amongst themselves), lacking knowledge to the point of making things up and unhelpful. They can't be unlucky enough to recruit only poor staff so the fault must lie with the training and/or working conditions.

Whenever I have a problem with any company that can't be resolved (more and more frequently) I fire off an e-mail to the Managing Director, courtesy of a very handy internet site with all the addresses.

I can't recall a single situation where this hasn't resolved things satisfactorily and speedily, usually with an apology and handy cash offer for my trouble, until I tried it with Jessops.

I ordered a lens a few weeks ago which was in stock for home delivery and supposed to come next day. When it didn't I rang up to be told that it wasn't in stock and had been discontinued. No apology, only a 'I'll cancel that for you then'.

Fired off the trusty e-mail expecting at least an apology and possibly a token voucher. Three days after the e-mail I got a phone call from a call centre person with a slight apology saying they hadn't got the lens I wanted, offering me an alternative in a Nikon mount......

With that sort of corporate attitude to customer service it's no surprise the staff are poor. If only SRS took the Tesco vouchers

Worth just keeping an eye on Ebay as well. I picked up a nice Marumi CP for £10 a couple of months ago.

Yes. I've just tried again and it turns easily with one hand. It's not loose by any means, but turns smoothly in either direction with no resistance at any point.

7 day shop have a no quibble return inside 30 days and I can't believe they wouldn't change it outside this timescale, especially if you mentioned you have been discussing it on a camera forum

Mine rotates fine. If it's stiff enough to unscrew the filter it might be worth changing for another one. Or turn it the other way!

I have the 67mm and reckon it's pretty good as well. Haven't used it as much as I would like yet, but initial findings were much the same. Image quality was still good at maximum.

Any guesses on what the price might be?

I have a K-r as well. With centre point you will always just get one red square. With 5 and 11 you often get one, but sometimes get two or more. It depends on what you are focusing on.

If you are focusing on something that is all more or less the same distance away, like a landscape, you will normally just get one red square. If, for example, you are pointing the camera out of a window at a landscape, but the window handle is in the picture you will get one red square for the landscape bit and another for the closer focus of the handle. This is the multi-point focusing trying to ensure everything is in focus.

One square is usual, though, and perfectly normal. Try what i mention above and you should see what I mean.

Hope this helps

Both lenses now sold, thanks.

pm sent