K5 Sensor Issues...

Chris@SRSWATFORD · 2010-12-07T17:13:39+0000

Hi all, Sorry for not getting back to you all as quickly as I would have wanted. I have had lengthy conversations with Pentax UK once I was made away of the situation with some users experiencing sensor blobs/stains. I can assure you that out of the large number of K-5's sold, it is a small percentage of users that are affected - no consolation if you are one, but it's worth mentioning. We have taken a few telephone numbers and will be contacting you tomorrow. If you feel your K-5 has an issue with stains on the sensor, we will collect the camera from you free of charge. We will then assess the camera at this end, and if the sensor has the staining/blobs we will issue a replacement camera. We have low stocks of the camera at the moment so this might take a few days. The alternative is that, once we have checked the camera and found an issue, we will send the cameras to Johnsons Photopia, Pentax authorized repairers who will then either repair or replace the camera. Either way, we should be able to turn-around your camera within 7 days. If this leaves any of you without a camera, I am happy to lend a K-7 to keep you going! This is our initiative and has nothing to do with Pentax, and we will send the camera to you free of charge. We can arrange to do this when we collect your K-5. We have a limited number of cameras we can loan out, so to help us out I would kindly ask you to only request a camera if you have no alternative! It’s my boys 18th birthday today, so I am not going to be around this evening, but I will be happy to answer any questions either by PM or email in the morning. I think a few ‘medicinal’ drinks are in order… Please rest assured that we will sort this situation out for everyone. Chris

Pentax Digital SLRsPentax Digital SLRs

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Don Don

6213 posts
20 years
Winterpeg Manitoba Canada

Posted 22/12/2010 - 14:43 Link

xbow wrote:
Should be some good deals on "refurbished" K5's soon!

as I wait patiently.....

Fired many shots. Didn't kill anything.

Algernon Algernon

8880 posts
16 years
Lancashire

Posted 22/12/2010 - 14:57 Link

Don wrote:

xbow wrote:
Should be some good deals on "refurbished" K5's soon!

as I wait patiently.....

Could be false economy.... instead of 2-3year Warranty
you will only get 6-12 months

Half Man... Half Pentax ... Half Cucumber

Pentax K-1 + K-5 and some other stuff

Algi

PHOTOWAM64 PHOTOWAM64

12 posts
19 years
London

Posted 22/12/2010 - 15:01 Link

Don wrote:

PHOTOWAM64 wrote:

mille19 wrote:
[quote:3496ace15f="PHOTOWAM64"]I had almost made up my mind to replace my * ist DL2 with a K5 but it looks as if I may have to look elsewhere shame as I have been using pentax for over 20 years as I am now on a small pension and do not want to bye in to a load of sensor problems
Regards
Photowam

I wouldn't let the sensor problems put you off. I'm sure Pentax won't be put any more cameras out there with these problems, buy from SRS if you do have problems they'll sort it.
I've been using the K5 for a couple of weeks now and would thoroughly recommend it to anyone.

Thanks but what do pentax have to say about this
regards
Photowam :

Right now, Pentax USA rep Ned Bunnell says Pentax is investigating.
People with problems need to report it to where they purchased it. As people here are saying, reputable sources like SRS are being better than good to thier customers.[/quote]I think I will hold on to my DL2 and x70
regards
Photowam

Don Don

6213 posts
20 years
Winterpeg Manitoba Canada

Posted 22/12/2010 - 15:03 Link

Algernon wrote:

Don wrote:

xbow wrote:
Should be some good deals on "refurbished" K5's soon!

as I wait patiently.....

Could be false economy.... instead of 2-3year Warranty
you will only get 6-12 months

true for many people....
for me...
I find that every now and then I want to upgrade for business purposes.
if there is a factory defect it will be found and fixed within the first couple months... and if it is fixed, then I would expect the camera will be relatively problem free for the life of it.

Fired many shots. Didn't kill anything.

PHOTOWAM64 PHOTOWAM64

12 posts
19 years
London

Posted 22/12/2010 - 15:33 Link

I think I will stick with my DL2 and X70 for now

Photowam

Oggy Oggy

2406 posts
17 years
Worthing

Posted 22/12/2010 - 16:57 Link

Don wrote:
...you are aware canon is having the same issues? completely different sensor, and they are getting oil fling off the mirror assembly onto the sensors...

Where did you hear that Don?

Don Don

6213 posts
20 years
Winterpeg Manitoba Canada

Posted 22/12/2010 - 17:13 Link

Oggy wrote:

Don wrote:
...you are aware canon is having the same issues? completely different sensor, and they are getting oil fling off the mirror assembly onto the sensors...

Where did you hear that Don?

link
for one..
but officially:
canon uk
now don't those spots look familiar?

Fired many shots. Didn't kill anything.

Don Don

6213 posts
20 years
Winterpeg Manitoba Canada

Posted 22/12/2010 - 17:27 Link

here's one for you people that think Pentax is the only one having af issues:
canon af problems

Fired many shots. Didn't kill anything.

techno-termin... techno-terminator

4141 posts
16 years
Glasgow

Posted 22/12/2010 - 17:43 Link

Well those two links should cheer some folk up

Don - those spots shown on the Canon Site look very very familiar

let the education continue

proud owner of a couple of cameras and a few bits and bobs

Don Don

6213 posts
20 years
Winterpeg Manitoba Canada

Posted 22/12/2010 - 18:00 Link

techno-terminator wrote:
Well those two links should cheer some folk up

Don - those spots shown on the Canon Site look very very familiar

also the customer service issue...
notice the first link to DePressing Review?
One guy get's told they have no knowledge of the problem by a rep, yet there it is on Canon's site for the"Pro" members?

Fired many shots. Didn't kill anything.

aliengrove aliengrove

2523 posts
16 years
Here,
there,
everywhere

Posted 22/12/2010 - 19:26 Link

Does anyone know the serial number after which the problem is sorted yet? I am planning on getting a K5, but would rather wait until I can get a sorted one.

Flurble

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Gwyn Gwyn

10344 posts
20 years
The Netherlands

Posted 22/12/2010 - 19:55 Link

All new K-5s are supposed have been tested by Pentax before being sent out, at least in the UK and Benelux.
If you order from SRS they will check it too if you ask them too.

Oggy Oggy

2406 posts
17 years
Worthing

Posted 22/12/2010 - 20:10 Link

Ah - all 18 months or so ago, and not the 7D. You had me worried for a bit there.

nipper nipper

309 posts
15 years
mansfield

Posted 22/12/2010 - 20:16 Link

http://i1193.photobucket.com/albums/aa349/nipper2/IMGP0551.jpg[/IMG]]link HI NEW AT THIS GAME PURCHASED A K5 FROM CLIFTON CAMERAS ON 14TH NOV CHECKED MY SENSOR ON ADVISE ON THIS FORUM FOUND 3 LITTLE MARKS REPORTED TO C/CAMERAS ON 7TH DEC NOT HEARD BACK YET. MY PROBLEM HIS I REALLY DONT KNOW IF THEIR DUST OR A STAIN SO IN A BIT OF A PICKLE TRIED THE CAMERA DUST REMOVAL AND BLOWER NO JOY STILL THERE ANY ADVICE WELCOMED CHEERS

Pentaxophile Pentaxophile

6794 posts
17 years
Nottingham

Posted 22/12/2010 - 20:31 Link

Your caps lock button broke on your keyboard?! Maybe give them a follow up call in the new year. Nothing to be done before xmas especially in this weather. Do the marks look similar to the ones you've seen in this thread?

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