davidburleson

Joined: 6th June 2008

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davidburleson
Hi Jim,

What version of Android are you running?

Our server admin has asked us to gather the following details from you so they can get to the bottom of the problem:

1. Go to https://www.ssllabs.com/ssltest/viewMyClient.html
2. Send me the results via email (either by copy/paste or by saving the webpage's content) support (at) pentaxuser (dot) com

Best Regards,
David

Comment by davidburleson posted on Pentax User Web Address Change at 27/07/2015 - 10:22

davidburleson
We are aware of those setting changes and we may be changing them. The compression settings help improve the overall loading speed of a page. So we need to see if this actually affects the speed of the load or not. We are also looking into upgrading litespeed to the latest version to see if it may be fixed in the latest.

Comment by davidburleson posted on IPad and Pentaxuser compatibility at 03/07/2015 - 08:30

davidburleson
This bug has been a nightmare for me for a rather long time.

The bug is a compatability issue with HTTP Pipelining (something that makes the site faster) and Safari on iOS8. The problem doesn't exist on iOS7 and it has nothing to do with the upgrade of the site. Its a bug that was introduced in the iOS8 update. What appears to happen is images swap places. Its a bug that we've been trying to get Apple to fix since November 2014. We aren't the only site either:

https://discussions.apple.com/thread/6574663

We may be testing the performance implications of disabling some speed boosting settings on the server to see if it remedies the problem and how much it affects the speed of the site.

Fingers crossed, they fix it in iOS9

Comment by davidburleson posted on IPad and Pentaxuser compatibility at 02/07/2015 - 08:28

davidburleson
Hi Everyone,

We are pleased to announce that we have introduced a 'Like' button into the Pentax User gallery. This commonly requested feature allows any Pentax User member to show their appreciation for a photo by simply clicking the 'Like' button.

Along with this, we have also added a way to sort photos in the gallery by likes. We hope everyone enjoys the new feature and if you have any questions, feel free to ask.

Comment Image

Comment by davidburleson posted on Now you can 'Like' photos in the Gallery at 26/06/2015 - 11:17

davidburleson
You might be right, but its worth doing a couple of checks:

1. Review and disable any unnecessary add-ons in Internet Explorer 11: http://windows.microsoft.com/en-gb/internet-explorer/manage-add-ons#ie=ie-11

2. As you have such a tight security policy on your computer, as a test, maybe you could check if speed improves by a) auto accepting cookies, b) temporarily disable any browser add-ons that deal with security (ie: site checking plugins/linkscanners).

I understand there may be hesitation in addressing point 2, but this is simply a performance check. In the past, others have found that security software can be over cautious and seriously bog down a browsing experience.

I'm here to help and by troubleshooting through your problems we may find something we can do on our end.

Comment by davidburleson posted on Site very slow, just me? at 05/06/2015 - 09:00

davidburleson
We're not saying you need to download an app to fix a website, we're saying there could be something nasty on your computer that's conflicting with that site (ie: browser hi-jack, advert hi-jack, etc).

What if you unknowingly downloaded and installed some malicious software by visiting an infected site, reading an email, or bundled in some other software and this software is causing performance issues in your web browser? It's pretty common.

This is often how malware and adware get on peoples computers. The user usually doesn't actively install this garbage on their computer. Even the most computer savvy users are infected from time to time. It's recommend that anyone who has a computer connected to the internet should have an up-to-date, regularly ran anti-virus, firewall software and regularly scan for malware/adware. I also recommend Malwarebytes. I use it myself and it's one of the most popular programs on the net for tackling malware/adware.

Comment by davidburleson posted on Site very slow, just me? at 04/06/2015 - 08:38

davidburleson
Quote:
As an 'old school' web developer, I believe you should be able to provide a service that doesn't 'wait for googleads...' almost continually.
Just because your browser says its waiting for googleads doesn't mean you have to. These are loaded using asynchronous code which means you can continue to browse the page while the ads are still loading. I'm pretty sure the problems others are experiencing could have been fixed by a little bit of troubleshooting, but installing an adblocker is a quick and easy fix I suppose at the detriment of Pentax User.

I'm sure if we were to remove all ads of the site, everyone on here would be more than happy to pay a subscription fee which is possibly 10x the amount it is now just so we can continue to keep the site running. Websites like Pentax User aren't free to setup and run you know.

Like it or not, display advertising supports most sites on the internet. What we are starting to find on the internet is that due to all this blocking of ads, websites are starting to create 'organic advertising' which appears as real content (ie: a forum topic discussing a product, a gallery photo advertising a product, etc) which can often be more intrusive and ad blocking software won't be able to to distinguish if its an ad or not.

Comment by davidburleson posted on Site very slow, just me? at 02/06/2015 - 08:31

davidburleson
Over the past years that i've worked here i've gone through countless support tickets with members who experience page loading issues. 90% of the time, its down to a software issue on their computer OR they are simply running an extremely old, out of date software/hardware which just can't cope with the demands of today's websites.

While adblockers may seem like a quick fix, you are merely masking the problem. More than likely its a problem with Adobe Flash or a confliction with another plugin or browser setting. Furthermore, you are cutting off the primary revenue stream which keeps the team employed, the servers paid for and Pentax User running.

I'm not saying that you have to put up with slow page loads, i'm merely advising that perhaps investigating the problem further is the answer. I am aware that some of the latest releases of Adobe Flash have been extremely buggy and because of this, advertisers are moving away from Flash ads and opting for more traditional non-animated ads.

Comment by davidburleson posted on Site very slow, just me? at 01/06/2015 - 10:43

davidburleson
Daronl wrote:
Definately something wrong as the site is displaying random pictures in random fields on the page; usually current advert or gallety images simultaneously and often replicated several times.
Thats a bug with iOS8. They are yet to fix it. You can find more information about it in the Apple discussion forums. Currently, the only way to stop it from happening is the disable a feature which will make the site incredibly slow.

https://discussions.apple.com/thread/6574663

Comment by davidburleson posted on Site very slow, just me? at 08/05/2015 - 14:44

davidburleson
HI MIke,

We aren't aware of any performance issues with the site, so it might be something to do with your setup. If you would like to create a support ticket we can investigate the problems further and hopefully find a solution:

https://www.pentaxuser.com/helpcentre/report/report-make

Comment by davidburleson posted on Site very slow, just me? at 08/05/2015 - 12:47

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