K5 Sensor Issues...

Chris@SRSWATFORD · 2010-12-07T17:13:39+0000

Hi all, Sorry for not getting back to you all as quickly as I would have wanted. I have had lengthy conversations with Pentax UK once I was made away of the situation with some users experiencing sensor blobs/stains. I can assure you that out of the large number of K-5's sold, it is a small percentage of users that are affected - no consolation if you are one, but it's worth mentioning. We have taken a few telephone numbers and will be contacting you tomorrow. If you feel your K-5 has an issue with stains on the sensor, we will collect the camera from you free of charge. We will then assess the camera at this end, and if the sensor has the staining/blobs we will issue a replacement camera. We have low stocks of the camera at the moment so this might take a few days. The alternative is that, once we have checked the camera and found an issue, we will send the cameras to Johnsons Photopia, Pentax authorized repairers who will then either repair or replace the camera. Either way, we should be able to turn-around your camera within 7 days. If this leaves any of you without a camera, I am happy to lend a K-7 to keep you going! This is our initiative and has nothing to do with Pentax, and we will send the camera to you free of charge. We can arrange to do this when we collect your K-5. We have a limited number of cameras we can loan out, so to help us out I would kindly ask you to only request a camera if you have no alternative! It’s my boys 18th birthday today, so I am not going to be around this evening, but I will be happy to answer any questions either by PM or email in the morning. I think a few ‘medicinal’ drinks are in order… Please rest assured that we will sort this situation out for everyone. Chris

Pentax Digital SLRsPentax Digital SLRs

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Mike-P Mike-P

13627 posts
18 years
Hythe,
Hampshire UK

Posted 19/05/2011 - 18:12 Link

Looks like dust to me .. you need to do a wet clean first.

Stain comes in a string 99% of the time.

Edit: 19/05/2010 ? ... is that correct?

My Flickr

Edited by Mike-P: 19/05/2011 - 18:14

royd63uk royd63uk

1072 posts
18 years
Newport,
South Wales,U.k

Posted 19/05/2011 - 18:25 Link

according to photome

dont know why it has got that dirty!!!!! then

what do you use MIke

regards
Roy

Pentax K3 gripped,and some lenses
https://www.flickr.com/photos/pentaxroy/

my pbase gallery

GDN GDN

208 posts
17 years
Surrey

Posted 19/05/2011 - 18:31 Link

Thats the photo generation date, not camera production date....

Either that or your camera was this day last year...

Camera production date is much further down in the Photome EXIF data....

Gary

Pentax K3

My Flickr

Edited by GDN: 19/05/2011 - 18:33

Mike-P Mike-P

13627 posts
18 years
Hythe,
Hampshire UK

Posted 19/05/2011 - 18:32 Link

GDN wrote:

Either that or your camera was made today...

A year ago today .. before the K-5 was announced even.

My Flickr

Gwyn Gwyn

10344 posts
20 years
The Netherlands

Posted 19/05/2011 - 18:32 Link

Mine got very dirty very quickly. I used the Visible Dust mini cleaning kit from SRS : link
Cleaned it nicely and it has stayed clean since.
Certainly worth a try.

thoughton thoughton

4798 posts
17 years
Saffron Walden,
Essex

Posted 19/05/2011 - 18:33 Link

Set the wrong year on your camera

Tim
AF - Pentax K5, Sigma 10-20/4-5.6, Tamron 17-50/2.8, Sigma 30/1.4, Sigma 70-200/2.8, Tamron 70-300/4-5.6
MF - Vivitar CF 28/2.8, Tamron AD2 90/2.5, MTO 1000/11
Stuff - Metz 58 AF1, Cactus v4, Nikon SB24, Raynox 150, Sigma 1.4x TC, Sigma 2x TC, Kenko 2x macro TC, Redsnapper 283 tripod, iMac 27”, Macbook Pro 17”, iPad, iPhone 3G
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Feel free to edit any of my posted photos! If I post a photo for critique, I want brutal honesty. If you don't like it, please say so and tell me why!

Mike-P Mike-P

13627 posts
18 years
Hythe,
Hampshire UK

Posted 19/05/2011 - 18:33 Link

Gwyn wrote:
Mine got very dirty very quickly. I used the Visible Dust mini cleaning kit from SRS.

Same sort of thing I use.

My Flickr

GDN GDN

208 posts
17 years
Surrey

Posted 19/05/2011 - 18:34 Link

Mike-P wrote:

GDN wrote:

Either that or your camera was made today...

A year ago today .. before the K-5 was announced even.

Saw that after I posted... The date is clearly wrong on the camera.

Gary

Pentax K3

My Flickr

royd63uk royd63uk

1072 posts
18 years
Newport,
South Wales,U.k

Posted 19/05/2011 - 18:34 Link

will look again

visible dust arctic butterfly is what i use but it isn't a wet clean?

regards
Roy

Pentax K3 gripped,and some lenses
https://www.flickr.com/photos/pentaxroy/

my pbase gallery

Edited by royd63uk: 19/05/2011 - 18:35

amber amber

46 posts
18 years
York

Posted 19/05/2011 - 18:58 Link

royd63uk wrote:
i think i have the dreaded stains again...took these shots today after each one i did a sensor clean with my arctic butterfly but wont shift the ones on the right so i think they are stains...all opinions welcome...either that or i have the dirtiest sensor i have ever had

I am always careful when changing lenses

Looks exactly the same as mine (K5 no 3!) did - when sent in, SRS told me it wasn't the sensor stain, just a dirty sensor and cleaned it, but it still had faint spots when it came back to me. Again I had been incredibly careful when changing lenses, and had only changed lenses 3 times (and have changed lenses on my K20 and K10 for years without a tenth this much dust ever!). No idea what is happening, but accepted mine back with the slight marks, because I thought somehow it was my fault.... am starting to be doubtful, since it's not just me that's getting an unusually dirty sensor.

Still27 Still27

256 posts
18 years

Posted 19/05/2011 - 19:18 Link

My K5 from SRS was just as dirty as this, it has cleaned up OK (with DigiPad Image Sensor Cleaning Solutions kit) www. digipad.co.uk but it seems to me Pentax are not doing the quality control they used to do.

Bill
K5+Bigma+BushHawk Shoulderpod.
K5+16-50DA* + 10-17DA Fisheye + 50-135DA* + Sigma 70mm Macro + DA35 2.4..
Slik Pro 700DX tripod.
https://www.flickr.com/photos/pixellie/

Edited by Still27: 19/05/2011 - 19:23

royd63uk royd63uk

1072 posts
18 years
Newport,
South Wales,U.k

Posted 19/05/2011 - 19:27 Link

Correct photome data this time 26-11-2010,still last years
i have never had anywhere near this amount of dust before must be a seal problem i think.

will get some digipads and wet clean it first......
edit...what size digipads??

regards
Roy

Pentax K3 gripped,and some lenses
https://www.flickr.com/photos/pentaxroy/

my pbase gallery

Edited by royd63uk: 19/05/2011 - 19:29

Still27 Still27

256 posts
18 years

Posted 19/05/2011 - 19:34 Link

My swabs are 15mm across, but I think they ask what camera they are for.

Bill
K5+Bigma+BushHawk Shoulderpod.
K5+16-50DA* + 10-17DA Fisheye + 50-135DA* + Sigma 70mm Macro + DA35 2.4..
Slik Pro 700DX tripod.
https://www.flickr.com/photos/pixellie/

royd63uk royd63uk

1072 posts
18 years
Newport,
South Wales,U.k

Posted 19/05/2011 - 19:51 Link

just ordered from srs....

regards
Roy

Pentax K3 gripped,and some lenses
https://www.flickr.com/photos/pentaxroy/

my pbase gallery