K5 owners
Posted 05/12/2010 - 20:37
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techno-terminator wrote:
George,
They are not being silly . I'm sure if it had happened to you , with a brand new camera , you would have been annoyed and rightly so.
This is supposed to be the latest and greatest from Pentax , it's been awaited for too long , it was supposed to be the 'answer to a maiden's prayer '
However - the members here have had their cameras for an incredibly short time and are now discovering a fault with it. They aren't the only ones either - there are reports world wide.
Now I'm sure that Pentax will sort the problem - hopefully with brand new replacements , but great damage has been done to Pentax's reputation.
People are going to be very suspicious of new cameras now .
Goodness knows how long folk like Gwyn , Mike, Spider etc etc are going to have to wait for their replacements . Some won't be able to take any photos now - they are cameraless once the damaged K5 goes- not a nice situation at all.
OK - now you could say you should never buy the latest and greatest - let someone else find the bugs , but if you do that there will never be any new cameras / computers etc on the market .
Now - I've said my piece - you can shout at me all you like and tell me I'm an idiot and I don't know what I'm talking about - carry on . I'm really really sorry for all those affected by this
Well said!!
George,
They are not being silly . I'm sure if it had happened to you , with a brand new camera , you would have been annoyed and rightly so.
This is supposed to be the latest and greatest from Pentax , it's been awaited for too long , it was supposed to be the 'answer to a maiden's prayer '
However - the members here have had their cameras for an incredibly short time and are now discovering a fault with it. They aren't the only ones either - there are reports world wide.
Now I'm sure that Pentax will sort the problem - hopefully with brand new replacements , but great damage has been done to Pentax's reputation.
People are going to be very suspicious of new cameras now .
Goodness knows how long folk like Gwyn , Mike, Spider etc etc are going to have to wait for their replacements . Some won't be able to take any photos now - they are cameraless once the damaged K5 goes- not a nice situation at all.
OK - now you could say you should never buy the latest and greatest - let someone else find the bugs , but if you do that there will never be any new cameras / computers etc on the market .
Now - I've said my piece - you can shout at me all you like and tell me I'm an idiot and I don't know what I'm talking about - carry on . I'm really really sorry for all those affected by this
[i]Bodies: 1x K-5IIs, 2x K-5, Sony TX-5, Nokia 808
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
Lenses: Pentax DA 10-17mm ED(IF) Fish Eye, Pentax DA 14mm f/2.8, Sigma 17-70mm f/2.8, Pentax-A 28mm f/2.8, Sigma 30mm F1.4 EX DC, Pentax-A 50mm f/1.2, Pentax-A 50mm f/1.4, Pentax-FA 50mm f/1.4, Pentax-A 50mm f/1.7, Pentax DA* 50-135mm f/2.8, Sigma 135-400mm APO DG, and more ..
Flash: AF-540FGZ, Vivitar 283
Posted 05/12/2010 - 20:41
Link
techno-terminator wrote:
George,
They are not being silly .
Nobody said "they", Techno. Don't invent what isn't there in order to help you make a point.George,
They are not being silly .
This is what I said was silly: "I think it's enough to ruin the reputation."
There obviously is a problem here, but I expect that affected cameras will be replaced, and I doubt that it will be difficult to identify and rectify the cause of the problem.
There is no need at this stage for hysteria.
G
Keywords: Charming, polite, and generally agreeable.
Posted 05/12/2010 - 20:47
Link
nonur wrote:
There are other ways to apply,I'm sure, than sending them to the dealer.
This is a UK forum. Under UK law, a buyer's recourse is through the immediate seller - the dealer.There are other ways to apply,I'm sure, than sending them to the dealer.
The advantage of this is that a manufacturer will find it harder to fob off unhappy dealers than individual customers.
G
Keywords: Charming, polite, and generally agreeable.
Posted 05/12/2010 - 20:49
Link
Seems simple to me, take it back and swap it for a new one. It's a short enough time scale to demand that under the Sale of Goods act due to it not being free from defects. Simple.
Had an issue with the K-7, took it back, exchanged it, the replacement was also faulty so got a refund and bought again a few months later when the bugs had been ironed out.
For those of you stating here on the forum right now that you will wait and see, just remember that it may be interpreted as 'acceptance' so you may have problems trying to resolve it in the future. Just take them back. Now.
Had an issue with the K-7, took it back, exchanged it, the replacement was also faulty so got a refund and bought again a few months later when the bugs had been ironed out.
For those of you stating here on the forum right now that you will wait and see, just remember that it may be interpreted as 'acceptance' so you may have problems trying to resolve it in the future. Just take them back. Now.
Posted 05/12/2010 - 21:11
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Unlocker wrote:
Seems simple to me, take it back and swap it for a new one. It's a short enough time scale to demand that under the Sale of Goods act due to it not being free from defects. Simple.
Had an issue with the K-7, took it back, exchanged it, the replacement was also faulty so got a refund and bought again a few months later when the bugs had been ironed out.
For those of you stating here on the forum right now that you will wait and see, just remember that it may be interpreted as 'acceptance' so you may have problems trying to resolve it in the future. Just take them back. Now.
Surely you're good for a full 12/24 mths (depending on your warranty) - not everyone rushes to shoot f22 shots of a blank wall in their first week of ownership!
Seems simple to me, take it back and swap it for a new one. It's a short enough time scale to demand that under the Sale of Goods act due to it not being free from defects. Simple.
Had an issue with the K-7, took it back, exchanged it, the replacement was also faulty so got a refund and bought again a few months later when the bugs had been ironed out.
For those of you stating here on the forum right now that you will wait and see, just remember that it may be interpreted as 'acceptance' so you may have problems trying to resolve it in the future. Just take them back. Now.
Posted 05/12/2010 - 21:26
Link
Nobody even noticed the fault until it was pointed out, so it could hardly be described as critical.
And the longer they use the camera, the more owners will demonstrate that the fault is of little consequence.
So, action needs to be taken sooner rather than later.
If I were an owner, I think I would register that fault with the shop, demand a replacement, but say that I would keep the faulty camera until the replacement became available.
G
And the longer they use the camera, the more owners will demonstrate that the fault is of little consequence.
So, action needs to be taken sooner rather than later.
If I were an owner, I think I would register that fault with the shop, demand a replacement, but say that I would keep the faulty camera until the replacement became available.
G
Keywords: Charming, polite, and generally agreeable.
Posted 05/12/2010 - 21:50
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George Lazarette wrote:
Nobody even noticed the fault until it was pointed out, so it could hardly be described as critical.
And the longer they use the camera, the more owners will demonstrate that the fault is of little consequence.
So, action needs to be taken sooner rather than later.
If I were an owner, I think I would register that fault with the shop, demand a replacement, but say that I would keep the faulty camera until the replacement became available.
G
Well Chris is aware of the problem as I said. He is waiting to hear from Pentax. Not a lot he can do on a Sunday is there? I was amazed he responded so quickly to be honest. The man is a star. I am sure he will come up with a satisfactory solution, together with Pentax.Nobody even noticed the fault until it was pointed out, so it could hardly be described as critical.
And the longer they use the camera, the more owners will demonstrate that the fault is of little consequence.
So, action needs to be taken sooner rather than later.
If I were an owner, I think I would register that fault with the shop, demand a replacement, but say that I would keep the faulty camera until the replacement became available.
G
We just have to wait and see what happens.
Oh and George - nothing wrong with crusty - provided it doesn't have a dog on a string
Posted 05/12/2010 - 21:52
Link
Actually I did notice the fault, but wrongly attributed it to something on the lens. It would have been apparent from time to time but these threads helped me diagnose it. It isn't dust, or at least dust which can be removed by me.
I'm not in the slightest concerned as SRS will sort it out and I'm now hugely experienced in owning faulty cameras. The earliest report I have (now) seen of this problem was on 17th November. I only bought this camera a few days ago. There must be a large amount of stock around with a significant risk of this issue being present. This is not trivial, it is an abysmal failure of quality control and a prime example of how to shoot oneself in the foot.
I'm not in the slightest concerned as SRS will sort it out and I'm now hugely experienced in owning faulty cameras. The earliest report I have (now) seen of this problem was on 17th November. I only bought this camera a few days ago. There must be a large amount of stock around with a significant risk of this issue being present. This is not trivial, it is an abysmal failure of quality control and a prime example of how to shoot oneself in the foot.
Posted 05/12/2010 - 21:57
Link
This is the sort of situation which makes you glad you bought from SRS, and not Comet.
G
G
Keywords: Charming, polite, and generally agreeable.
Posted 05/12/2010 - 22:00
Link
Absolutely, I bought from SRS because of previous problems. Customer service is more important to me than saving the odd tenner.
Posted 05/12/2010 - 22:18
Link
I noticed mine pretty early on, I thought I'd got some dust on the sensor, as it was only one speck I didn't bother too much. But as previously said I will check it out later, when the light is better and I can do it under controled conditions, I will of course also try a blower followed by a clean if it doesn't shift it
The most irritating thing will be having to pack it all up and ship it back.
The most irritating thing will be having to pack it all up and ship it back.
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713 posts
16 years
Kent
I would advise K5 owners to photograph a uniform white surface at f22, or higher.