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K5 Sensor Issues...

HI NEW AT THIS GAME PURCHASED A K5 FROM CLIFTON CAMERAS ON 14TH NOV CHECKED MY SENSOR ON ADVISE ON THIS FORUM FOUND 3 LITTLE MARKS REPORTED TO C/CAMERAS ON 7TH DEC NOT HEARD BACK YET. MY PROBLEM HIS I REALLY DONT KNOW IF THEIR DUST OR A STAIN SO IN A BIT OF A PICKLE TRIED THE CAMERA DUST REMOVAL A...

Posted by Mike-P on 22/12/2010 - 20:38

K5 Sensor Issues...

Thanks Mike P , i think one of them appeared when i blew it so i think you could be right would you leave it then, and no my cap lock aint bust Blowing on the sensor certainly doesn't help (unless you are using a rocket blower). I would personally buy a wet cleaning kit first or get it professionall...

Posted by Mike-P on 22/12/2010 - 21:14

K5 Sensor Issues...

My replacement just arrived from SRS. Quite frankly amazing since the faulty one was only collected at around 5pm on Tuesday. Can't say I expected to get one back before Christmas, so assuming this one is clean I'll be one happy customer :)

Posted by Isomi on 23/12/2010 - 16:12

K5 Sensor Issues...

HI NEW AT THIS GAME PURCHASED A K5 FROM CLIFTON CAMERAS ON 14TH NOV CHECKED MY SENSOR ON ADVISE ON THIS FORUM FOUND 3 LITTLE MARKS REPORTED TO C/CAMERAS ON 7TH DEC NOT HEARD BACK YET.... @nipper: You don't say how you contacted Clifton Cameras or what you said. I contacted them by email politely e...

Posted by Jimbro66 on 23/12/2010 - 21:43

K5 Sensor Issues...

No Mail, no Courier Service, no Local Newspaper, no Buses (in my area but some Sunday service on selected routes) but shops are open for the SALE since yesterday when nothing was going at all. Crazy!:shock: That's why I opted to have my camera exchanged at the beginning of January as there is Holid...

Posted by SmutjeUK on 27/12/2010 - 12:37

K5 Sensor Issues...

Copy of email sent from pentax This sensor-problem has allready been tackled by Pentax. All cameras that have this problem are taken back from the stores, and cameras that are affected will be replaced by a new one. At this point there should be no affected cameras in the shops anymore. ...

Posted by PHOTOWAM64 on 27/12/2010 - 23:47

K5 Sensor Issues...

Copy of email sent from pentax This sensor-problem has allready been tackled by Pentax. All cameras that have this problem are taken back from the stores, and cameras that are affected will be replaced by a new one. At this point there should be no affected cameras in the shops anymore. ...

Posted by Smeggypants on 28/12/2010 - 01:25

K5 Sensor Issues...

Well, I've seen sense... Can't wait for Amazon to get the K-5 back in stock to provide my replacement so I've finally cancelled the order and ordered from SRS instead. I could not look any further than SRS after all the positive comments and signs of support that they have offered members here...

Posted by Adventura on 29/12/2010 - 13:36

K5 Sensor Issues...

Just spoke to clifton cameras mines got to go to johnsons in new year to check it 3 stubborn little buggers on it My K-5 went to Johnsons on 17th December. I sent an email just before the Christmas break and got a prompt reply acknowledging receipt of the camera (so at least it is not lost in transi...

Posted by helios on 29/12/2010 - 14:19

K5 Sensor Issues...

HinFrance - where was it bought in the UK? I sent mine back to SRS rather than deal with the Dutch importers (who have also been very good about all this from what I hear). Maybe you should have considered that option - returning it to the retailer. Though if it was Mifsuds then you could have been...

Posted by Gwyn on 29/12/2010 - 14:20

K5 Sensor Issues...

HinFrance - where was it bought in the UK? I sent mine back to SRS rather than deal with the Dutch importers (who have also been very good about all this from what I hear). Maybe you should have considered that option - returning it to the retailer. Though if it was Mifsuds then you could have been...

Posted by Hinfrance on 29/12/2010 - 16:20

K5 Sensor Issues...

The problem has been addressed withing a couple of weeks, and over Christmas as well. The only delay is the logistics of getting cameras to where they need to be. So I think "complete PR disaster" is a bit strong really. I presume the French importer will be back to work at the beginning of Janua...

Posted by johnriley on 29/12/2010 - 16:32

K5 Sensor Issues...

Mine came from Bristol Cameras, but the cost of sending it back to the UK is prohibitive, just shy of £70 insured, and I don't have that kind of money to throw away - I'd never get it back. Plus they only ship in the UK, so they'd sent it to my accommodation address and there would be another £70 to...

Posted by Mike-P on 29/12/2010 - 16:45

K5 Sensor Issues...

I'm not complaining about the costs of carriage, I'm just explaining why I used the European guarantee to send the camera to my local service area. At my expense, of course. Personally I wish I had heard of SRS before all this blew up, and I'll certainly use them in the future as they seem to be...

Posted by Hinfrance on 30/12/2010 - 09:41

K5 Sensor Issues...

'take it back to the dealer you bought it from' Certainly in the UK that would be correct advice. All the K-5s were so new that they were well within the time scale for a refund or replacement. You only refer to Pentax as a second line of redress if the dealer fails to deliver.

Posted by johnriley on 30/12/2010 - 09:52

K5 Sensor Issues...

That rule is a European wide rule I believe. I know of a couple of people in the Netherlands who bought from the UK as they were fed up with waiting for the K-5 to come out here. They too had problems - one bought from SRS and is talking to them now about what to do, another sent his back to the...

Posted by Gwyn on 30/12/2010 - 10:02

K5 Sensor Issues...

WET CLEANED MINE , IT TWAS DUST CHUFFED NO SENDING BACK

Posted by nipper on 30/12/2010 - 15:08

K5 Sensor Issues...

Just got back from a 4-day break and am livid! Got my replacement K-5 on 30th December, a day before I left. The one I sent back was a 3865*** model and the replacement is a 3822*** model! It was clean, had a shutter count of 0, but some of the menu settings were non-default, so I was a little sus...

Posted by stopher on 04/01/2011 - 14:17

K5 Sensor Issues...

The first thing I did was to put a glass screen saver on the back screen ...Im £10 before I start :(

Posted by pianoman on 07/02/2011 - 14:07

K5 Sensor Issues...

Mine was collected yesterday by Fed Ex just hope its replacement isnt long coming ...heres hoping Enjoy yours Tim for the moment I have a back up but you get used to the K5 very quickly

Posted by pianoman on 10/02/2011 - 10:18

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