Ooops, what happened to my comment and Bob's one that was in the thread just a few minutes ago? Been fumigated from the thread I think. I am lost here, I am sure I did click "Add Comment" at the end of it and now I don't see it here anymore.

Does this mean it wasn't suitable for the forum?

Totally lost now

Mark this is an amazing shot, captured in a really really nice way. If you hadn't mentioned chimneys I wouldn't even know that those were there, they are very nicely blurred and the shadows just adds to the impact.

I agree, that thread shouldn't have been closed. I didn't see anything in there that justified closing it.

Now now Nathan, its not good to complain, we just have to get used to what the situation dictates or the ones who pull the strings decide, isn't that ironic? , we were exactly discussing (and I stress only discussing and not arguing ) about complaints, albeit regarding CS and this is a slightly different aspect, but still topic is "complaint"

Nathanever82,

Its good to air a good experience and my understanding is that its precisely what you did. Which I also appreciate it, and that's the way it should be so that readers can have a full view of things.

But its also important to air the bad experiences that one has and from what I see that's what others have done such as ttk for example. A reasonable thinking reader will have both views and evaluate it and that's how it should be done.

But your comment, while reflecting your good experience in your personal view, as the same situation might not be viewed as exactly a good one by others if they had to wait that long for the lens to be repaired, it did also attempt to undermine the comments of other members who have had bad experiences and have commented on them.

My point is, bad CS should never be taken as part of the normality and be accepted, and it seems that's the main point where we have a difference of opinion. While good CS is what we should always expect from a company I accept the fact that this doesn't always happen and as CS is dealt by humans and not machines and as one we are always prone to fallacies, when these arise we should scream our heads off and get the management put it right. On balance a company should not be prone to have many cases of bad CS. This is not an idealistic view, its a realistic one. We pay for goods and services so we expect to be treated well and adequately.

I understand you said your OP was simply trying to balance the incredible amount of bad press for Pentax, that is excellent, it brings me joy knowing that there is good CS from them, if ever (fingers crossed hopefully not) I need to contact them.

I disagree that bad service is part of any company. Good companies make sure to stamp out immediately any bad CS from within the company, this is one of the things that makes or breaks a company. One should never accept anything less than good CS from a company and think that its part of normality. That's how heads roll also in big companies.



I am a new pentaxian and I actually prefer to have the full picture and then be the judge of it.

I am sure if ttk or others had had a service similar to the one you had they wouldn't be complaining.

So remind us again please? You sent your lens on the 13th of May and how many days after you still haven't had yours back? And all that because a part required is still not in stock, where? You mean the part required is not in stock anywhere in the world? In todays's jet age when something can be flown from one corner of the world to the other within hours and such part cannot be obtained? Strange.

I love pentax and am proud to be a pentaxian, love the gear and everything I have, great dealers like SRS are simply fantastic, heck the fellow members here and the kindness and great help I get from all of them to improve is second to none and I have never encountered such aspects in other forums, but that doesn't mean that I have to close my eyes and swallow bad customer service situations.

Just my take on this and I notice from some other comments here that its just not me thinking that way.

Amin

If you had been in ttk's shoes during the saga with his kit and pentax you would be able to evalutate better his position

How about this one? link

Those are great looking shots Mike. The last few are stunning and that red really stands out.
Would love to have some of those shots in my collection, if I manage to get somewhere where I could shoot them .

I guess this is when the real beauty of the bigma shines huh?