This is not an add. It is real.
Pentax K-1| Pentax K-01 | D-FA 28-105mm | FA 28mm F2.8 | FA 35mm F2.0 | FA 43mm F1.9 Ltd | FA 50mm F1.4 | FA 50mm F2.8 Macro | FA* 85mm F1.4 | FA 100mm F2.8 Macro | DA* 200mm F2.8 | Pentax AF 540FGZ

To be fair this sounds like an excellent independent service agent, rather than Ricoh or Pentax themselves, if you want to compare to Canon?
https://pentax.com.au/ is CR Kennedy.
Also based in Auckland, Richard.
http://consumer.crkennedy.com.au/about-us
Horst
Plus Member
Melbourne, Victoria
I owe a Pentax K5 and a k5IIs.
The K5IIs suddenly developed a fault: The autofocus was badly hunting. It finally locked in, but despite the green light showing in focus, the image was not sharp at all.
I contacted C.R. Kennedy and "wait for it": A live person answered the phone. She transferred me to the service department. The manager told me, that it would take approx. 1 week before I could receive a Quotation for the repair.
Last Monday, I posted the camera to Kennedy. it arrived next day. Today exactly one week later I received a phone call to tell me the camera was ready to be picked up.
The cost for the repair was: Nil, no cost, nothing, zilch.
I then picked the camera up and they told me at the service department, that a small piece of plastic was covering the focussing part of the sensor. They showed me the piece of clear plastic. It must have happened during a lens change.
The camera works perfectly again. The camera was not under warrantee.
The personnel of C.R.Kennedy was extremely helpful and courteous. They listen to my problem patiently.
I had dealings with the company since my first Spotmatic in 1970 . Nothing has changed, They where extremely helpful then as now.
Contrary some dealings I had with Canon. Canon has a big places in Sydney and Melbourne.
I changed my Computer operating system and needed to reload the software for my Canon photo scanner.
However I could not find the installation disk.
I telephoned Cannon, or so I thought. The call went to a call centre in the Philippines. The operator hardly spoke or understood any english. Nothing I asked made any sense to the operator. Finally I hung up.
After about another 5 tries I asked how to contact Canon in Australia directly. I was tod that there is no way that this could be done.
After I requested to speak to the supervisor, I was told that somebody from Sydney would contact me.
This did really happen. The person from Canon Sydney understood my request and transferred me to a person who then helped me to my satisfaction. I was told, That it was not normal that I could talk with anybody direct at Canon. everything had to go through the Philippines call centre. no matter if they spoke english or not.
The whole episode took 2 days before I received the help I required
Now I know, that I never ever will buy another Canon product.
When it comes to cameras, I will stick 100% with Pentax
Regards, Horst