silkypix UK closing down

Hi folks, I know there are a number of silkypix users here so thought I would bring this to your attention

It looks like silkypix uk is closing down (and it's forum too) and support will revert to japan it seems

http://www.silkypixuk.com/forum/viewtopic.php?f=3&t=61

It's a shame, it was very helpful to have an english speaking contact, and as a silkypix pro user I'm a little concerned about how future support queries will be answered. I've just made a note to myself to make sure I have a copy of the licence number easily to hand and update my copy to the latest issue before the end of the year. Think I'll make a copy of any useful tips and tweaks etc from the forum too.

sorry to be the bearer of bad news


PS I did a search for silkypix here and didn't find anything, so apologies if this is a repeat of something I've missed.

Well, it's news to me, although I have to say that I've never had cause to request support, and nor have I frequented the UK forum after an initial look. There has never been much activity there, so the closure is perhaps not a major surprise.

G

I hear on another forum that shortcutinc - the US distributor - has recently stopped selling silkypix.

It seems ISL wish to control it all from home base again, probably save them money avoiding the distributors cut.

Shame
They were always very helpful indeed.
Matt

I have just purchased the Silkypix e-book from the UK site, before they close.

Jim

Agreed. I understand Silkypix UK out a lot of effort into supporting the product.

John is maintaining the Silkypix UK website for 2011 to help direct users to the Japanese site.

I don't know the reasoning behind the return of all international sales to ISL in Japan, but I do know that John has had a very good year with his Feisol business, they are excellent products.

I suspect that the recent major upgrades with Lightroom 3 and Capture One 6 must have had an impact on Silkypix sales.

Although I have migrated to using Lightroom more, I still tend to revert to using Silkypix for almost all my shots apart from very high ISO shots where both Lightroom and Capture One seem to do a better job.

UPDATE : Received an e-mail from ISL in Japan, with a new serial no and product key and the following info :

The following services will be received from us from now on:

1. News letter service by E-mail
Version up, web site update etc.

2. Update of Program http://www.isl.co.jp/SILKYPIX/english/download.html

3. Support service http://www.isl.co.jp/SILKYPIX/english/support/

4. Online Shop Service
http://www.isl.co.jp/shop_v2e/

5. Others Topics, Information will be uploaded to the following website
continually.
http://www.isl.co.jp/SILKYPIX/english/

Suggestion from John Nevill (Silkypix UK) on upgrading.

"Quote"

I understand that ISL will be issuing US product codes to all SilkypixUK customers.

For Windows users:

In order to upgrade smoothly, I'd recommend installing the US version over the UK version but into a different folder and then regsistering with the new key.

US Silkypix should a) pick up the existing cache and b) use the sidecar file without issue, so your edits wont be lost.

However, I would flush the cache and let Silkypix rebuild it based on the existing sidecar edits, since cache indexing may go awry.

Once your happy with the transition, then manually delete the UK Silkypix folder from the program file folder. I would not recommend uninstalling (via windows) the UK version as it may impact on US install files. Dont forget to save all your UK Silkypix tastes first though!

For Mac users:

The US installer will by default overwrite Silkypix package. So there should be no issues. Again, dont forget to save all your UK Silkypix tastes first though!


Hope this is useful.