K5 cashback offer - anyone else had problems ?


judderman62

Link Posted 23/01/2012 - 20:47
Evenin all

so I bought my K5 - filled in the claim form , gave them ny bank details exactly as requested (bank account I've held since adam was a lad), popped in my receipt and sent it off to Pentax recorded so I had proof of delivery.

heard nothing from then since sending it off before Christmas and , to be honest, not checked for the money arriving in my account.

Get home tonight to a letter stating that they have been unable to process my claim as, despite having tried to contact me previously (oh no you ****ing haven't you lying ********) they still require the following:

Then there's a X in the box labelled incorrect or incomplete bank details provided - B*ll*cks - I gave exactly what was asked for on the form and as previously stated I've had the account yonks - info copied directly over from statement and double checked and treble checked.

Also a X in the box labeled : Proof of purchase not provided - oh yes it ****ing was.

Has anyone else had any problems with this ?

thanks

as you will have gathered this has left me fuming - not least due all the lies. Left a real, real bad Pentax taste in the mouth that has
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Mike

Pentax K5 / Pentax K5 11/ Pentax K200D / Canon Rebel T1 i / Canon 650D / Pentax MX-1 / Fuji XF1 /Fuji X 10 / Canon EOS-M / Canon G10/ Pentax Mz-7 x 2

johnriley

Link Posted 23/01/2012 - 21:03
The best thing is to just give them a call in the morning and see what can be sorted out.
Best regards, John

judderman62

Link Posted 23/01/2012 - 21:09
I'm too tired and irritable to move from my computer tonight so will dig out the copies I took of what I sent tomorrow night and call them wednesday.

Thanks John
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Mike

Pentax K5 / Pentax K5 11/ Pentax K200D / Canon Rebel T1 i / Canon 650D / Pentax MX-1 / Fuji XF1 /Fuji X 10 / Canon EOS-M / Canon G10/ Pentax Mz-7 x 2

malfis

Link Posted 23/01/2012 - 22:09
Bought my K5 between Christmas and the New Year. The credit hit my bank account a week ago. Had no queries or problems on the way. Hope you get sorted.
Lots of gear - but not a lot of idea!

apeksdiver

Link Posted 23/01/2012 - 22:17
No problem at all got paid into my account last week. As they are asking for the extra info I'm sure you will get it resolved with them.

judderman62

Link Posted 23/01/2012 - 22:20
thanks for the replies chaps
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Mike

Pentax K5 / Pentax K5 11/ Pentax K200D / Canon Rebel T1 i / Canon 650D / Pentax MX-1 / Fuji XF1 /Fuji X 10 / Canon EOS-M / Canon G10/ Pentax Mz-7 x 2

Opethian

Link Posted 23/01/2012 - 23:02
Gonna be sending mine tomorrow, and it is going to be recorded, with all the documents stapled together. Twice!

Twitter | Someone said time-lapse?

RAB

Link Posted 23/01/2012 - 23:50
FWIW, I had no problem at all.

I ordered my new K-5 from SRS. It arrived the next day. Posted off the required info and the refund hit my account within two weeks.
"He's not the Messiah, ..."
Last Edited by RAB on 23/01/2012 - 23:50

bluenose82

Link Posted 24/01/2012 - 00:01
I forgot to include proof of purchase

I really helpful guy called after 3 weeks to remind me, payment landed 48hrs after posting!

Frogherder

Link Posted 24/01/2012 - 12:00
malfis wrote:
Bought my K5 between Christmas and the New Year. The credit hit my bank account a week ago. Had no queries or problems on the way. Hope you get sorted.

Ditto


Bernard

Dwiea

Link Posted 24/01/2012 - 14:04
Got mine fine, paid by company called Confero or something (can't think of any other reason some random company would give me 90) Did take longer than I thought though !

daveproctor

Link Posted 24/01/2012 - 19:32
Bought mine early December and got the cash back early in the New Year about 3 weeks after I sent everything off - no problems

Cliff-P

Link Posted 24/01/2012 - 21:27
No problems here, two weeks and it was in the bank
Cliff.




My Flickr link
Nikon D750, D7000 , Nikkor 80-400, 70-300 and 18-200 lenses

Opethian

Link Posted 24/01/2012 - 23:04
Sent mine today, with a printout of the email Pentax sent me saying that they will still HONOUR the cashback considering the lack of stock in the country.

Now let's see if they'll deliver.

Twitter | Someone said time-lapse?

judderman62

Link Posted 03/02/2012 - 00:03
wooo hoooo money is now in my Bank - good rescue Pentax - well done
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Mike

Pentax K5 / Pentax K5 11/ Pentax K200D / Canon Rebel T1 i / Canon 650D / Pentax MX-1 / Fuji XF1 /Fuji X 10 / Canon EOS-M / Canon G10/ Pentax Mz-7 x 2
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