K5 cashback offer - anyone else had problems ?


richarddc

Link Posted 08/07/2012 - 15:45
I am beginning to get fed up. I bought a K5 with lens from Amazon and received back on 30 May and immediately sent off my claim for the 80 cashback by recorded delivery. I had a call on 23 June saying I hadn't provided all necessary info, as had sent a copy of order statement from Amazon and not the printout of dispatch email that Amazon send when the item is posted out. I was a bit frustrated by this as this is no stronger evidence of the purchase than the order statement, but nevertheless promptly sent this by recorded delivery the next working day. I was assured that as soon as this had arrived the 80 would be credited to my account. Two weeks have now elapsed and the 80 has not arrived, so I called the Pentax cashback number again (08447702206) as it gets answered on weekends. I was told my form was showing as incomplete, so I mustn't have included some info, but person could not say what. I explained I'd had a call to this effect 2 weeks ago and had provided the extra info, so why the further delay with no-one contacting me? I have been promised an email and a callback tomorrow to resolve. Unfortunately, when it seems such a hassle to get cashback it take the edge of the Pentax brand and makes me worried about whether the offer will be honoured. Ultimately this damages Pentax's reputation and makes me less likely to loyal to the brand in the future. Is anyone else having hassle? I wish they had an email address to contact, rather than having to call an expensive telephone number... Cheers, Richard

judderman62

Link Posted 08/07/2012 - 15:50
Hope you get it sorted as I did Ricahrd.

Think Pentax should look at using someone else in future as,a s you say, it does not reflect well on Pentax - have had similar promotion with something Canon I bought and that went perfectly smoothly 1st time - that's how it should and needs to work.
- -
Mike

Pentax K5 / Pentax K5 11/ Pentax K200D / Canon Rebel T1 i / Canon 650D / Pentax MX-1 / Fuji XF1 /Fuji X 10 / Canon EOS-M / Canon G10/ Pentax Mz-7 x 2

Gwyn

Link Posted 08/07/2012 - 16:01
It really isn't necessary to post your complaint in every topic related to Pentax cash back. Especially not the identical posting in each topic.

4 posts, all identical.

Mike-P

Link Posted 08/07/2012 - 16:19
richarddc wrote:
I am beginning to get fed up. I bought a K5 with lens from Amazon and received back on 30 May and immediately sent off my claim for the 80 cashback by recorded delivery. I had a call on 23 June saying I hadn't provided all necessary info, as had sent a copy of order statement from Amazon and not the printout of dispatch email that Amazon send when the item is posted out. I was a bit frustrated by this as this is no stronger evidence of the purchase than the order statement,

An order statement means nothing from Amazon, you could place the order, wait for the statement and then cancel it straight away .. at least with the dispatch email Pentax know you have the camera coming.

judderman62 wrote:
have had similar promotion with something Canon I bought and that went perfectly smoothly 1st time - that's how it should and needs to work.

Have had 3 Pentax cashbacks without a hitch.
. My Flickr

johnriley

Link Posted 08/07/2012 - 17:13
Yes, please don't place repeat posts all over the forums. I've deleted excess ones as I've found them.
Best regards, John
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