Jessop’s Nightmare
In all honesty I don't trust most high street processors, and I will go to more specialist places. The exception at the moment is Jacobs.
Get them to upload to places like Peak, or D&P etc and they will get better results.
Ignore Jessops and Max, they do my head in!
I should have taken both prints back to MS and demand my money back, but I had already torn it up in disgust.
You could of course provide one set of prints, by using a decent lab and make a recommendation for the customer to use the same lab, for further prints.
A lab called ProAm has a good reputation amongst many photographers that I know. Many use ProAm to print their exhibition entries. Their prices seem very reasonable.
Graham
Gareth
Colors are the lack of darkness
You find more of my pictures here: https://pentaxphotogallery.com/artists/axelluther or on my web page: www.axel-luther.com
Shooting the Welsh Wilderness with K-m, KX, MX, ME Super and assorted lenses.
If you had printed your copyright notice on the DVD then Jessops would certainly not have printed them.
However, it may have been your intention to generously offer the bride and groom copyright free images in which case none of the above applies.
I had Kodak ruin an un-reshootable job by putting reversal film through the negative bath. "the student done it" was the response and this before cross-processing became fashionable! I was hugely embarrassed and I lost a good client.
Although it might be a bit daunting for customers there is nothing to stop them using a professional lab. I recommend Loxley Colour in Glasgow and One Vision (was Colab)in Coventry.
“We must avoid however, snapping away, shooting quickly and without thought, overloading ourselves with unnecessary images that clutter our memory and diminish the clarity of the whole.” - Henri Cartier-Bresson -
Puma, if you do paid weddings on a regular basis it may be worth investing in a good printer and doing the prints yourself, that way you retain the full process and don't run the risk of getting a potentially bad name. Moreover, the other advantages are you can make a few test prints and choose the type of paper for the desired look and keep everyone happy.
Gareth
I find it more convenient and far cheaper to use a pro lab than print myself and anyway most couples these days prefer digitally printed coffee table books than photographic prints or traditional albums.
“We must avoid however, snapping away, shooting quickly and without thought, overloading ourselves with unnecessary images that clutter our memory and diminish the clarity of the whole.” - Henri Cartier-Bresson -
One thing I always did was ask for proof-prints first to show the client, then have final prints done of the ones that the happy couple wanted in the album.
I never had any complaints. Except when somebody wanted their baby "blown up"! quote "it's a nice picture but can you blow him up a bit?"
My first question is, why did you give them a DVD with pictures at print resolution? You've seriously damaged your profit margin. Reprints offer a tenfold profit. If I'm giving a DVD then pictures are a slideshow movie file. You can make more money after the wedding than actually from it.
Some people, my wife and my self included cannot afford to pay the fees professional photographers charge for printing out wedding photos. We chose the photographers for our wedding purely because they gave us the option of purchasing all photos on one DVD and the rights to the photos so we could print out the photos ourselves. Without that option we would have had to rely on friends snapshots of the day.
Regards
Lee
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1563 posts
14 years
I printed some photos off for the couple and they where very happy, I did a DVD of the wedding as well! All went well until I gave them the disk with there photos on they went to Jessop’s in Chester and the couple came back to me and showed me the out come of the prints good god shocked wasn’t the word for it? Disgusted more like five of the photos where all pink two had the father of the bride cut off three of them and six lacked in colour? To me this is not Acceptable at all when I asked the bride what they say. They told her it was down to the photographer! I have printed all the photos off for them, As soon as they shown me Jessop’s and they are very happy, with the prints I did.
I told her to go to Max Spielmann to get any others printed which she did and they turned out very good indeed.
So be warned of Jessop’s I will never tell any one to go there again ever.
On thinking about what has happened they could off put me out of business or if they had not seen my prints they could had told every one never to use me! It made me feel sick. I thought that Jessop’s would have been fine I did ring Jessop’s and was told that there machine could have been playing up?? And when I asked why the fella told my customer it’s the photographer fault they said they would not know who would have told her that??
I just wanted to tell others and has anyone had the same problem?