*ist DL2/jessops

If this happened to me I'd have asked for my money back long ago and if it was my first Pentax experience, it would have been my last.

You've had absolutely appaling treatment by both Jessops & Pentax and it is Jessops who are responsible for replacement. Can you imagine a professional photographer putting up with this ? I can't.

The only saving grace would be if you were to get a K100D in return, or even a K10D, and it didn't break . . .

Betty,

Just rang Head Office, spoke to reception, asked for the email address of Theresa Wilde, the Personnel and Customer Service Director (found details of management team here - http://www.jessops.com/corporate/management.asp.

It's: t wilde at jessops.com

but without the spaces, and an @ instead of 'at'.

I would imagine the address of the other members of the management team would follow the same format - initial and surname.

Good luck!
Dan

Hiya,

Daniel..nice one!

Betty..I would inform Jessies how many Pentax users look at this website, and the AP website, you may get figures from the moderators of these forums...then I would ask Jessies to respond publicly via this forum...they can only say no.

cheers Steve.

Fair point John, however Jessops still have no excuse, I ran my own business for about 15 years, and yes I goofed up occasionally, but when I did I accepted my mistake, got my finger out and got it sorted....within a few days, not months! I also compensated my customers regardless of the timescale involved in rectifying the problem.

I got home from work late today to find a new DL2 waiting for me

Hoorah! christmas come early then.
I sincerely hope Jessops are starting your 12 month warranty from TODAY

happy snapping.

Try not to break this one

Hi,

"I sincerely hope Jessops are starting your 12 month warranty from TODAY"

EVERYONE PLEASE NOTE: This 12 month guarantee thing is a nonsense. The 12 month warranty given by manufacturers in the UK is IN ADDITION to your normal statatory rights as a consumer.

Even if an item fails after lets say, 18 or 24 months, if it is an expensive item you can still return it! and ask for recompense

The UK consumer law states an item must be fit for purpose..the more expensive it is then the law expects it to last for longer. This area of consumer law is grey, but do not fall into this trap that you can only return an item within 12 months...it is NOT true, even most retailers are not aware of this.

cheers Steve.

Yes the 12mth has begun again. I have wrote to what seem like relevent people at jessops and pentax,ill post any reply i get here.

And as for not breaking this one ill try my best! I was going to post a joke saying id dropped it or somthing like that but thought better of it as i might be tempting/taunting fate LOL!!