*ist DL2/jessops

Impotentspider,its all good my friend ive never heard the christian name impotent either! LOL!!

I bought the camera online so when i went to my local jessops in the Trafford Centre they told me i had to contact the people ive contacted.And trust me,being a doorman for over 10yrs and being well over 6ft and 250lb im not the sort of person who will leave till ive spoken to the man who can if you see what i mean,ive earned my black belt in passive aggresion!! LOL!

Ive been on the phone again today and had another email from pentax,they both contradicted each other. But i did get the guy from jessops to agree to looking into a replacement if its not fixed this week. and im now armed to the teeth with amunition from the trading standards office who have asked to see all the emails and copys of my notes.

To update. Today i was told by pentax that the camera was being repaired "this very day" and told 20mins later by jessops that they were still waiting for parts to be deliverd on the 18th october 2006,and they expect to have the camera back from pentax on friday the 20th.

Sorry, "Betty" I was only having a laugh, I suppose that sort of humour doesnt come over all that well when its typed! my own username is a complete P!$$ take as well.

latest from pentax

I really am sorry for giving you the wrong info, we are waiting on the software and are chasing this up

Exactly what software is it that they say they are waiting for ? Jessops say your camera is waiting for parts. Software does not constitute a 'part' in my experience. Pentax say they are waiting for software ? How comprehensively did you 'break' your camera to warrant new software ? ? ? ?

I think Jessops/Pentax need to get their act together and provide you with, at the very least, a new replacement camera and profuse apologies.

I was taking shots of my 2 sons with flash,3,4,5 shots no problem,then the 6th shot the flash didn't fire. Thats it! everything else worked fine but the flash,when i tried it it drained the battery's in seconds. I use 2700 rechargables so its no mean feet to discahrge them,fully,in under 1 min,but thats what i was left with.

And they reckon it needs software to fix it ? Not really likely, is it.

If this was a software issue, every camera of that model ever made would suffer the same problem given the same circumstances.

It seems to me that they are giving you the run around. Time to pay them a visit I think.

This is the problem,who do i visit? I bought it online,ive been to my local jessops and there's nothing they can do as i did not buy it from there.

Perhaps you could ask Pentax directly:

"Is there a bug in the firmware?"

The fact they are "waiting for software", and that the flash behaved as it did seems to indicate you have unwittingly uncovered a problem in the firmware - a fix would take a while for them to debug/write/test.

Peter's comment about every camera having the problem would be correct then - but the exact circumstances may not be that obvious nor easy to re-create. (For instance, I uncovered a bug in a Toshiba laptop driver which caused a blue-screen-of-death followed by instant reboot. Managed to grab a shot of the screen with the Pentax *ist-D and sent it back to Toshiba. They fixed it in a couple of weeks and the new firmware was available online )

That's my guess from what you've said (I develop firmware myself... as a developer it is absolutely impossible to get every bug out - firmware is so immensely complex these days. )

Just a hunch... worth asking

But I do agree that the feedback from Pentax seems a little lacking (and Jessops in the loop isn't helping either)

Matt

Hi,

Glad you went to trading standards, If you have time please tell us their comments..it would be of use to others in the same situation.

Did you buy this online from Jessops?, because if you did, the store people are totally wrong suggesting it is nothing to do with them.

I would be in the store on a saturday afternoon when it is full, quoting consumer law in a loud voice, demanding a full refund or replacement within 48 hrs.

cheers Steve.

Since you have not had any joy from Jessops , dealing with them at a local level , nor from your contact in their 'online' or 'service' department - or whoever you have dealt with , I would be inclined to go all the way to the top and write (not email) to their managing director / CEO stating your disappointment with their service and asking that the matter be promptly resolved ( repair completed within 7 days or item replaced within same timeframe ) . Be sure to tell the 'big boss' the full story as related here - include a link to this forum so he can see for himself what is being said about his company - and tell him exactly who within his organisation has said what to you and when .

I would also copy the same letter to the MD / CEO of Pentax UK , making it clear to each of them that this letter is being copied to both of them . Both letters should be sent recorded delivery ( Royal Mail Signed For ) so they cannot deny receipt .

I'm sure trading standards law does require that goods should be of 'merchantable quality' and 'fit for the purpose' also that they should last a 'reasonable period of time' - usually interpreted 6 years for consumer appliances like cameras or washing machines .

I'm also fairly sure that repairs have to be completed in a 'reasonable' time frame - this may be open to interpretation , but once you have been without something for more than 6 weeks most people would consider this 'unreasonable' and a replacement should be in order .

I would expect that Jessops online is the same company as Jessops bricks and mortar, so the local shop SHOULD deal with the problem. You presumably have a Jessops invoice to wave in their faces.

I have just been notified by Pentax that my *ist D has been repaired. It took just over two months, and the reason given was that they needed to get spares from Germany. I don't doubt that this was the case, but I don't see why it should take two months, even if the Germans had to requisition the parts from Japan or Taiwan.

Pentax is about to launch a series of professional-grade lenses, and has hinted that a K1D is in the works. If these products are to succeed, some professional-grade service is in order.

And Impotent Spider, Bettyswolloks is actually a misspelt (and rather coarse) Spoonerism, not an anagram.

G

PS: I second Steve's advice.

Wish you had not said that - it has put me right off my cornflakes!
Graham

Sorry - thought everybody knew it. Just shows the kind of circles I move in!

G

Or the squares I move in
Graham

yeah! I knew that, just couldnt think of spoonerism so called it an anagram.

what with all these complaints agianst Pessoxs and Jentap i'm getting a bit confused.......