*ist DL2/jessops

If memory serves correctly , we have Benny Hill to thank for that one

Ive just got off the phone to jessops and im told ill have my camera back by tuesday at the latest As yet i still do not know what the actual problem was as for as the repair goes,they said that a copy of the job sheet will be with it when it lands so ill let you all know what it says. Still not had a reply from pentax about the use of software in this repair.

Just want to say a big THANK YOU to all who contributed to this thread,you helped.

May I echo what was said much earlier in the thread:

Never, never phone up unless the matter you wish to discuss is relatively trivial.

Write and keep copies of your letters. Send them by recorded delivery if you can. BE BRIEF! Only put material facts in the letter, no emotional stuff. If you write more than one page your letter is much too long.

If the company rings you, ask them to confirm what they have said by letter - and don't take 'no' for an answer on that point.

Keep all your letter copies - yours and theirs. This way you have something to give your solicitor if it comes to that.

I hope it all works out for you in the end.
Frank

Just rang jessops today to confirm that i can indeed expect to get my camera back and i was told it was still being fixed but the good news is the repair will be completed this very day!?!?!?!

So i had a little rant and explained that id been told it would be back with me this very day,"who told you that" after checking my notes "adam" i said, " thats me" he said. " can i phone you back?"

He called be back and said its a lost cause and they will finally replace the camera and ill have it by friday. Ill believe it when i see it.

Heard from pentax

"Thank you for your e-mail, I am very sorry for the delay in getting back to you. I have spoken to my supervisor and she has advised that you need to contact Jessops, because of the delay in getting this repaired we are going to replace instead"

Just as a side note...

After duffing my lovely 24-90 lens, and phoning the insurers they suggested I take it for repair estimate to their preferred centre... Jessops.
You can imagine what I said

I wish these things didn't happen like this, but let's just hope you get your DL2 back very soon

Today is the very friday in question and im still without my camera Now told it will be tuesday.

Betty,

I hope you're getting a K100 (or 110 at least) after all this. Seeing as the DL2 is now discontinued, I think it's the least they could do, you've put up with a lot of messing about - am I right you've been without a camera since August?

If so, that's nearly 3 months! The initial delay was down to Jessops, and Pentax don't seem to have exactly busted a gut to get you sorted. But, it's down to the seller to get it sorted for you.

Just had a look at the jessops website (well tried to anyway, jessops.com seems to be having a little trouble at the moment), found http://jessops-uk.co.uk/jessops.php?option=com_content&task=blogcategory&id=45&Itemid=66, which just seems a bit odd to be honest. Not entirely sure it's a proper Jessops website - especially like the phrase, near the bottom of the page, under 'About Jessops':

"In 2004, the main warehouse was relocated to Weedon, Northamptonshire as the warehouse in Leicester was considered too small. This resulted in most of the staff being made redundant."


P.R. eh? Where would we be without it?

Good luck Betty,
Dan

Hiya Dan,yeah been without my camera since august 10th,ive tried to find out with what they're replacing my DL2 with for the very reason you mention but cant find out,an upgrade would be nice but to be honest im not too botherd,i just want my camera back! I keep using my film slr and find myself thinking about getting one of them new fangled digital camera's

I am utterly astonished that this has been going on so long - I would kill the B*ists

if there were a petition going around, threatening to bouycott this Jessops...you'd get my support.

Hiya again,

Betty..send an email to the CEO of Jessops AND the customer service director/manager, ask how they are going to compensate you for not having a camera since August AND give them a link to this thread to point out the bad publicity they are getting.

cheers Steve.

Note to Self...
Try Not to PI$$ OFFF gartmore......
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Hmmmm!

Guess I wont be buying anything else from Jessops if this is the way they're going..........."we've got your money, we cant be ar$$£d getting our fingers out, we dont care how long your without a camera, we dont care about bad publicity cos' theres thousands of other mugs who will walk through our doors and they dont read your forum!!!"

Like all companies, Jessops do good things as well as making mistakes....

I know quite a few people who work for Jessops, and they are dedicated photographers working in an area that interests them.

Rang this morning to see if i can expect my camera tomorrow and you'll never guess what i was told!!

Still waiting for it to come into stock!?

Can you provide me with these email address as all i can find are very vague address where i imagine half of jessops have access.