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Jessops fall out with pentax

David you seem to miss the point of PR, the PR company has nothing to do with the advertising campaign, the PR's job is to raise profile through press releases & handle media enquiries, also to defend the brand from any negative press. Advertising is handled by an advertising company, on the orde...

Posted by cabstar on 15/04/2012 - 23:15

Jessops fall out with pentax

I sent PentaxUK a private message through the forum over a month ago. It hasn't even been opened. I thought that maybe if they were starting to show an interest in their own products I could be tempted back. But it does seem clear that Pentax UK are not really interested in us. I'm not convi...

Posted by greynolds999 on 19/05/2012 - 21:14

advice needed

Hi, I recently bought a camera privately through a forum for my son (not this one :)) and when I received the camera, as I was unpacking it the pop up flash got knocked back slightly and caused it not to work, Im guessing that it may have pulled one of the connecting wires loose. Ok, my fault, I tho...

Posted by jacqui2 on 08/04/2012 - 11:25

advice needed

Hi Jacqui If you have bought it privately, unfortunately you have absolutely no rights to force the seller to refund, repair, replace or anything else. Your only hope is that the seller shows some goodwill. Sorry if this is bad news, but that is the legal position. Regards David This simp...

Posted by womble on 08/04/2012 - 13:04

advice needed

Hi Jacqui If you have bought it privately, unfortunately you have absolutely no rights to force the seller to refund, repair, replace or anything else. Your only hope is that the seller shows some goodwill. Sorry if this is bad news, but that is the legal position. Regards David This simp...

Posted by George Lazarette on 08/04/2012 - 14:28

advice needed

Hi, just received a reply, (copy and pasted): Hi Jacqui, I would strongly suggest you do not return the camera until I have heard back from Fuji. There are a few points we need to clear up, firstly, Regarding the hinges. The hinges are not faulty and have never given me cause for concern. It w...

Posted by jacqui2 on 08/04/2012 - 15:15

advice needed

It depends how much you paid. Unfortunately, you have also admitted some degree of fault. On that basis, a price reduction might be a compromise, but then the idea that Fuji repaired it but didn't put all the parts back is a bit obscure, so there's room for doubt there. Personally, I would either...

Posted by johnriley on 08/04/2012 - 15:25

advice needed

The first message he sent clearly shows he knew about the condition, so he should accept to take the camera back and refund you, regardless of Fuji's answer. The camera clearly wasn't as stated in the ad, and he knew about it.

Posted by pentaxian450 on 08/04/2012 - 15:26

advice needed

The first message he sent clearly shows he knew about the condition, so he should accept to take the camera back and refund you, regardless of Fuji's answer. The camera clearly wasn't as stated in the ad, and he knew about it. Yes I have to agree, and yes the flash being pushed back too far was d...

Posted by jacqui2 on 08/04/2012 - 15:38

advice needed

Hi, I haven't heard back yet, but I am thinking of sending this message as a way of resolving this situation amicably: Hi, Following my last message, I really dont want any animosity between us and I can understand that you feel unhappy about the fact that the flash was working when you sent the ...

Posted by jacqui2 on 08/04/2012 - 16:19

advice needed

i would also take photo's of everything, because when you send it back for a refund you have photo's of it's excellent condition, if needed....

Posted by obione on 08/04/2012 - 17:00

advice needed

Sorry, another question, if he does agree to a refund amicably, should he refund before I send the camera back or after he has received it? I have had different opinions on this and I am not sure what it correct. That's 'if' this is resolved amicably, as he hasn't answered my last message, saying th...

Posted by jacqui2 on 08/04/2012 - 21:59

advice needed

refund before sending back!

Posted by rosesred on 08/04/2012 - 22:01

advice needed

Still no word back in reply to my previous two messages, even though one of them mentioned opening a paypal dispute/claim. Guess that's the next step then.

Posted by jacqui2 on 09/04/2012 - 22:14

advice needed

Just an update, he contacted me this morning to say that he would give me a refund but he would prefer the camera back first, which I think is fair enough, I will be sending it on recorded delivery, so he can't say he hasn't received it or anything, and I have told him to refund my paypal as soon as...

Posted by jacqui2 on 10/04/2012 - 10:32

advice needed

Just an update, he contacted me this morning to say that he would give me a refund but he would prefer the camera back first, which I think is fair enough, I will be sending it on recorded delivery, so he can't say he hasn't received it or anything, and I have told him to refund my paypal as soon as...

Posted by milamber on 10/04/2012 - 10:43

advice needed

I think I will send it back recorded and signed for, that way I have proof that he has received it back. I think that will be ok, I have all the messages as proof that he will refund on return. thanks.

Posted by jacqui2 on 10/04/2012 - 11:40

advice needed

Hi, just thought I would update you all with the latest on this nightmare! sent the camera back on next day delivery (£9) should have asked for this to be refunded as well really, but didn't. The guy received it today, and I have just received refund from paypal, saying 'pending until Thursday 19th ...

Posted by jacqui2 on 12/04/2012 - 19:09

advice needed

Actually Jacqui I don't think it's anything to worry about. I suspect all that has happened is that he has withdrawn the original money from his Paypal account and now Paypal need to get it from his bank before they refund you. Why it has to take 5-7 days is beyond me, but that is a usual Paypal ...

Posted by milamber on 12/04/2012 - 19:15

advice needed

Oh and forgot the best bit, he has actually deducted the paypal fees from the refund as well and only paid me £193 instead of £200!! If he puts it through as a refund, he'll get his ebay and paypal fees back anyhow. Sounds like he is paying you the £200 as a fresh transfer and I expect Paypal have d...

Posted by JAK on 12/04/2012 - 19:18

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