That's a link to the form Barrie. We understand the process.

What I'm saying is that if you have an example of this process being faulty, then bring it to the attention of JPS so they can attend to it.

If that doesn't work or proves unsatisfactory then that is the time to complain about it.

At the moment just effectively saying "we don't trust you" is not a great way to deal with anybody. I doubt that many of us would respond well to that at work.

Take it up with them. You have the specific details, not me, not PU.

Nobody in any organisation can investigate anything without hard facts. Quote numbers, dates, invoice numbers, whatever.

OK Chris, I think we can let people make up their own mind.

If you do make JPS aware of your concerns, let us know how you get on by all means.

It doesn't mean it is abused Chris. The procedure is that you print off the appropriate form and send that with the equipment.

I did that with one item and they could not repair it so returned it free of charge, not even a shipping charge.

Just because there's motive, opportunity and means does not mean the crime was committed. If you have a problem, take it up directly so someone can deal with it.

At the moment you're just assuming the worst all round with little justification. People deserve a chance to listen to you and give you a response.

We haven't established there is a problem Barrie, and Chris is cross with himself but didn't follow it up, so there's nothing really to pursue.

Almost impossible I would say. You have to have something definite in mind and give people a reason they would want to support you. No-one hands out cash for no good reason.

All I can tell you is that it's worked for me. If anyone has a gripe they really should sort it out directly first, before posting it on the web.

You've said this before Chris, but it's not my experience. You should take it up with JPS.

If a blunder was made they would want to know about it. It can't colour everybody else's actions for ever.

The owners haven't been saying anything, but generally I can tell you that the service is very well received by most of us.

The thing that initially attracted me to Pentax Club was the offer of 20% discount on servicing. That still exists. The rest of it just got better and better over the years.

I do miss the printed magazine and agree it would be nice if Pentax Ricoh would support it to make it viable again.

I don't know who you're asking, or maybe you're asking us all, but for me I keep the lot. No point messing about for a few JPEGs, they may as well stay put in case needed.