service pentax dissapointed me

Hello i'm from Indonesia (surabaya-city), i bought pentax optio 430 rs between march-april 2003. On July 2003 suddenly the LCD was blank. Then on October 1st 2003 i brought my camera to one of pentax service point in surabaya and they promised the service only take 1 month they will call me. But after 1 month i never got any call from them.Then i called them many times they keep give me their promises. Untill in the middle of decembre 2003 i got the answer that they sent my camera to Pentax service point in Jakarta. On the beginning of January 2004 i called Jakarta,but how very-very dissapointed i am when i heard they told me that they have to waited lcd's spare parts from singapore and they told me(i ask them about when service my camera will be done) that another pentax camera which came to their office on august 2003 also didn't finished yet from service.Godness....pentax why your after sales in Indonesia very-very poor. You know untill know i never know when will i get my camera back (for notes i used pentax legacy guaranty).

Puspita,

This really is very poor service indeed, assuming the problem is a fault rather than accidental damage then the camera should have been replaced by Pentax.
If I were you, I would demand a replacement camera or a refund of the purchase price.

Good luck.

Hi Puspita

Well, if it makes you feel better - Pentax UK is not much better! I've tried to order an accessory from them for about two months!!

Finally, after emailing Pentax Japan, I get a written reply from Pentax UK saying they were sorry for the delay, but they are having trouble emailing me . . . . . . funny - I got the letter 2 days after receiving an email from Pentax UK saying for for the delay...oh and I'm still waiting on my order!

I wonder if anyone else has had problems with the After Sales...?

Thank you for your attention (kimbo and rabvtec) and suggestion, Hmpppff... for you to know until this time pentax Indonesia never respond my complain and they keep quiet, never give me a contact. The last time i contacted Pentax Indonesia (Jl. Sunter Agung, Jakarta) by phone (interlocal) and what they say...oh mam i don't know untill when u wait your camera b-cause our order from singapore not delivered yet. Then i told them that means pentax have no responsible and their after sales service is very-very bad and dissapointed their consumer. Then they told me : better you tell our technition (but their technition didn't in the office that time, and made mad because i have 2 waited to knew it. Godness) and they ask me to call them again on 1/2 an hour later, they didn't care eventhough i told that i call them by interlocal and is very expensive on work time.
Then phew....untill now i don't know how's my camera. Some body help me...!! maybe between all of you have any suggestion for me. What i have supposed to do to get my right as a counsumer.
Kimbo do you know the adress of Pentax-Japan??would you like to give me the adress??? thank's 4 ur kindness.

Hi

I have the address for Pentax Corporation in Japan.

2-36-9, Maeno-cho,
Itabashi-ku,
Tokyo 174-8639,
Japan

This is the address supplied on my manual for my OptioS. I hope this helps you.

Thank you for your information rabvtec. May God Bless U