SDM issues? A straw poll.

Getting my 50-153 DA* repaired in the US

Re Contacting Pentax USA - John Carlson as per recomendation from Mr Day

Customer Service (if calling within the U.S.)
Phone: 1-800-877-0155
Monday – Friday
7:30 a.m. – 4:30 p.m., Mountain Standard Time

Using their internal Phone service means only voicmail no human communication so far despite numerous calls and voice mails.

But i'll keep on trying

Regards

DaronL

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Daronl

Try the old fashioned way - Write a letter and post by snail-mail!

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Best regards
Richard Day

Profile - link - (click on About for equipment profile) - My Flickr site - link

Hi - Update on the attempted repair to my 50-135 DA*


Joe Virgil (Pentax USA) responded today to my voice mail and is tracking down the lens to try and get it back by the 13th

I can ask no more than that

Thanks Mr Day and thanks Pentax USA (Joe Virgil)

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Daronl

Indeed!
Fingers crossed.

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Best regards
Richard Day

Profile - link - (click on About for equipment profile) - My Flickr site - link

60-250 and 300 SDM

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Regards
David

Retired at last - now all that time for photography - you would think: wink:

I purchased the 50-135 from Amazon here in the U.S. aprox. 1.75 years ago. after about 1.5 years the sdm motor started getting sluggish and requiring more and more time at startup to respond at all. First about 5 seconds, and ultimately over a minute and then not working at all requiring manual focus. The out of warranty repair cost is 190US$ plus about $10 shipping each way. It is being repaired by Pentax' factory authorized repair company-- C.R.I.S. in Arizona. They said it may take up to 6 weeks but could be faster.

16-50, 55, 50-135, second 200 no problem, but the first 200's sdm died after a few months. Warranty repaired under 6 weeks (in Germany).

I have DA*16-50/2.8, DA*200/2.8 and DA*300/4 no problems with any of them.

John

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PPG link

In LBA hiatus.

DA* 50-135mm w/SDM failure

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K-5; Siggy 10-20 f4, 30mm f1.4, 18-50mm f2.8, 70-200mm f2.8; Tammy 400mm f4, 500mm f8

DA* 50-135 - no problems (but haven't used it much)

...and how do I actually answer the poll