SDM issues? A straw poll.

Getting my 50-153 DA* repaired in the US

Re Contacting Pentax USA - John Carlson as per recomendation from Mr Day

Customer Service (if calling within the U.S.)
Phone: 1-800-877-0155
Monday – Friday
7:30 a.m. – 4:30 p.m., Mountain Standard Time

Using their internal Phone service means only voicmail no human communication so far despite numerous calls and voice mails.

But i'll keep on trying

Regards

DaronL

Try the old fashioned way - Write a letter and post by snail-mail!

Hi - Update on the attempted repair to my 50-135 DA*


Joe Virgil (Pentax USA) responded today to my voice mail and is tracking down the lens to try and get it back by the 13th

I can ask no more than that

Thanks Mr Day and thanks Pentax USA (Joe Virgil)

Indeed!
Fingers crossed.

60-250 and 300 SDM

I purchased the 50-135 from Amazon here in the U.S. aprox. 1.75 years ago. after about 1.5 years the sdm motor started getting sluggish and requiring more and more time at startup to respond at all. First about 5 seconds, and ultimately over a minute and then not working at all requiring manual focus. The out of warranty repair cost is 190US$ plus about $10 shipping each way. It is being repaired by Pentax' factory authorized repair company-- C.R.I.S. in Arizona. They said it may take up to 6 weeks but could be faster.

16-50, 55, 50-135, second 200 no problem, but the first 200's sdm died after a few months. Warranty repaired under 6 weeks (in Germany).

I have DA*16-50/2.8, DA*200/2.8 and DA*300/4 no problems with any of them.

John

DA* 50-135mm w/SDM failure

DA* 50-135 - no problems (but haven't used it much)

...and how do I actually answer the poll