SDM issues? A straw poll.

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Daronl

Link Posted 06/10/2009 - 23:06
Getting my 50-153 DA* repaired in the US

Re Contacting Pentax USA - John Carlson as per recomendation from Mr Day

Customer Service (if calling within the U.S.)
Phone: 1-800-877-0155
Monday Friday
7:30 a.m. 4:30 p.m., Mountain Standard Time

Using their internal Phone service means only voicmail no human communication so far despite numerous calls and voice mails.

But i'll keep on trying

Regards

DaronL
Daronl

RichardDay

Link Posted 07/10/2009 - 12:39
Daronl wrote:
Getting my 50-153 DA* repaired in the US

Re Contacting Pentax USA - John Carlson as per recomendation from Mr Day

Customer Service (if calling within the U.S.)
Phone: 1-800-877-0155
Monday Friday
7:30 a.m. 4:30 p.m., Mountain Standard Time

Using their internal Phone service means only voicmail no human communication so far despite numerous calls and voice mails.

But i'll keep on trying

Regards

DaronL

Try the old fashioned way - Write a letter and post by snail-mail!
Best regards
Richard Day

Profile - link - (click on About for equipment profile) - My Flickr site - link

Daronl

Link Posted 08/10/2009 - 02:18
Hi - Update on the attempted repair to my 50-135 DA*


Joe Virgil (Pentax USA) responded today to my voice mail and is tracking down the lens to try and get it back by the 13th

I can ask no more than that

Thanks Mr Day and thanks Pentax USA (Joe Virgil)
Daronl

RichardDay

Link Posted 08/10/2009 - 19:12
Daronl wrote:
Hi - Update on the attempted repair to my 50-135 DA*


Joe Virgil (Pentax USA) responded today to my voice mail and is tracking down the lens to try and get it back by the 13th

I can ask no more than that

Thanks Mr Day and thanks Pentax USA (Joe Virgil)

Indeed!
Fingers crossed.
Best regards
Richard Day

Profile - link - (click on About for equipment profile) - My Flickr site - link

mayday

Link Posted 16/10/2009 - 22:33
60-250 and 300 SDM
Regards
David

Retired at last - now all that time for photography - you would think: wink:

sandpipe

Link Posted 07/05/2010 - 14:30
I purchased the 50-135 from Amazon here in the U.S. aprox. 1.75 years ago. after about 1.5 years the sdm motor started getting sluggish and requiring more and more time at startup to respond at all. First about 5 seconds, and ultimately over a minute and then not working at all requiring manual focus. The out of warranty repair cost is 190US$ plus about $10 shipping each way. It is being repaired by Pentax' factory authorized repair company-- C.R.I.S. in Arizona. They said it may take up to 6 weeks but could be faster.

KZ

Link Posted 07/05/2010 - 19:31
16-50, 55, 50-135, second 200 no problem, but the first 200's sdm died after a few months. Warranty repaired under 6 weeks (in Germany).

johnwhit

Link Posted 09/05/2010 - 09:35
I have DA*16-50/2.8, DA*200/2.8 and DA*300/4 no problems with any of them.

John
PPG link

In LBA hiatus.

whelmed

Link Posted 10/05/2010 - 09:51
DA* 50-135mm w/SDM failure
K-5; Siggy 10-20 f4, 30mm f1.4, 18-50mm f2.8, 70-200mm f2.8; Tammy 400mm f4, 500mm f8

JohnX

Link Posted 10/05/2010 - 10:05
DA* 50-135 - no problems (but haven't used it much)

...and how do I actually answer the poll
Last Edited by JohnX on 10/05/2010 - 10:07
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