Repair Centre For my K1


Both the *istDS and the K5 are incurably addicted to old glass
My page on Photocrowd - link
Hi Guys, Just wanted to ask has anyone had any dealings with the Pentax authorised repairer's J Pye Auctions ?
I used them about 4 years ago when they replaced the main board in my K-1 under warranty. All went smoothly.
It is likely they are the only people in the UK who can access Pentax parts, which is why you are not having luck elsewhere.
Peter
My Flickr page

Steve
Let's not forget that Covid in still causing problems in the UK and elsewhere. If J Pye's repair team is small and a couple of people are off sick, they will have problems keeping on top of things. And with anything electronic, the world shortage of chips (due in part to Covid) is hitting everything from computers to cars. Supply of parts might also have been affected by B****t. Lots of reasons why camera repairs might not be running smoothly at the moment.

Steve
Very true..... and with recent rises in prices of metals, expect to pay a lot more.
In the last two years Gold is up 30%..... Copper is up 100%.... and Nickel is up 300%

Peter
My Flickr page
Lots of reasons why camera repairs might not be running smoothly at the moment.

Steve
Indeed. A mate of mine has just had a lens returned from repair by Panasonic. They'd had it for 8 months...
Only issue was getting the parts in from Europe which caused a fair delay.😟
A few bits & Bobs
K-1Gripped K-1 ungripped K-5ii K7 Various lenses
Stuart..
Lat year my K-50 suffered the aperture solenoid issue. Wasn't cost effective to repair so decided to keep it purely for use with manual lenses..luckily i've a few of those and do shoot a lot on pure manual..BUT i bought a used K-5IIs which i'm very pleased with rather than a new K-70 as i didn't have any confidence in the reliability of that model given that it apparently uses the same solenoid that keeps failing.
I've noticed in the past year or so that lots of people on here have had less than satisfactory experiences with repairs to their equipment in UK and only having one approved service centre and then issues with parts/service backup and supply is not good.
Recently we've read that Pentax intends to change its business model and go direct to consumers cutting out (presumably) much of its dealer network and engage with them more...ideal opportunity if true for people to tell Pentax what they think of its service/repair issues. Once your customers lose trust in your brand you don't always get a second chance...and Pentax has so few customers here in UK it can't afford to lose any.
and only having one approved service centre and then issues with parts/service backup and supply is not good.
In my living memory Pentax have only ever had one approved service centre. I think that is pretty much the norm across all brands
Peter
My Flickr page
Though I've tried again today without sucess.
How are you contacting them ?
Have you tried asking the retailer who you bought the camera from to contact them on your behalf.
Peter
My Flickr page
John Pye Ltd (Service & Repairs)
39-40 Marchington Industrial Estate
Stubby Lane
Uttoxeter
ST14 8LP
Phone: 01283 384409
Contact: [email protected]
Or try this main number for their Marchington Industrial Estate site 01283820185
Peter
My Flickr page
K-1Gripped K-1 ungripped K-5ii K7 Various lenses
Stuart..
K-1Gripped K-1 ungripped K-5ii K7 Various lenses
Stuart..
Finally made contact with J Pye.. They will repair it, but are too busy at present to look at it. So could take some time. As it's not a warranty repair....!! Cost will be at least £250. Once inspected.
Sign of the times unfortunately. Good luck with it.
Peter
My Flickr page
stub
Member
Manchester
K-1Gripped K-1 ungripped K-5ii K7 Various lenses
Stuart..