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Pentax Pro Centre Warranty: 2 Years?

DrOrloff
Posted 06/05/2014 - 19:24 Link
I was under the impression that Pentax products purchased from an accredited Pentax Pro Centre have a two year warranty.

I seem to recall that the Pentax (pre-Ricoh) website once stated that the Pro Centre warranty was two years, but I'm not sure if my mind is playing tricks on me.

Does anyone know if the two year warranty applies to all Pro Centres and if it is documented anywhere? I am having some bother trying to clarify this with a retailer.
Edited by DrOrloff: 06/05/2014 - 19:30
MattyH
Posted 06/05/2014 - 20:13 Link
Yep, but as far as I am aware only UK Pro Dealers, in the USA it's one year only with the choice to extend for $$$,

If you bought from one of these on the list link then I think you will be ok and if not it will be the standard one year.
KevinRowan
Posted 06/05/2014 - 20:16 Link
I have just purchased the Pentax K50 from Wex. I contacted Pentax/Ricoh repair centre regarding the warranty and was told that Wex was a Pro Centre and therefore the K50 would have a 2 Year warranty on it. I made the enquiry within the last week.
Posted 06/05/2014 - 20:25 Link
Likewise I queried this start of the year just after my larger purchases this is the reply I received 12th Jan

Good Morning,

Many thanks for your mail. If your DSLR was purchased from a Pro Dealer the warranty would be 2 years from Purchase.

Best Regards
Joanne Roper
Johnsons Photopia
Service Administration
Hempstalls Lane
Newcastle under Lyme
Staffordshire
ST5 0SW
Pint o' rough & a game o' darts anyone
DrOrloff
Posted 06/05/2014 - 20:51 Link
Was your question specifically in relation to a DSLR? I am told by a Pro Centre that they think that only DSLRs are covered by this.
Mike-P
Posted 06/05/2014 - 21:31 Link
Must admit I haven't seen the 2 year warranty mentioned on adverts for a while now. Even Ricohs own web site only offers 12 months.
johnriley
Posted 06/05/2014 - 22:17 Link
Why not ask Chris at SRS, he will know.
Best regards, John
Posted 06/05/2014 - 23:11 Link
DrOrloff wrote:
Was your question specifically in relation to a DSLR? I am told by a Pro Centre that they think that only DSLRs are covered by this.

Yes just looked back over the email I did specify DSLR
Pint o' rough & a game o' darts anyone
DrOrloff
Posted 07/05/2014 - 10:55 Link
I have asked Chris for clarification. Certainly their ebay store specifies 2 year warranty for not just dslrs.

Does anyone have any recollection of anything in writing regarding the 2 year Pro Dealer warranty?
JohnX
Posted 07/05/2014 - 10:59 Link
When I checked the Ricoh site I was interested to note not only that there is no mention of the Pentax Pro 2 year warranty, but that they refer to the European warranty as 12 months.

Even if the Pentax Pro 2 year warranty has been quietly dropped, that doesn't change the fact that the European legislation requires a 2 year warranty (although the UK opted out).
DrOrloff
Posted 07/05/2014 - 11:12 Link
I can't find anything anywhere about the two year warranty, but there must have been something once.
DOIK
Posted 07/05/2014 - 11:35 Link
InFESTation wrote:
DrOrloff wrote:
Was your question specifically in relation to a DSLR? I am told by a Pro Centre that they think that only DSLRs are covered by this.

Yes just looked back over the email I did specify DSLR

This was mentioned in this post by PentaxMike, just mentions DSLRs'

LINK

John
Chris@SRSWATFORD
Posted 07/05/2014 - 11:36 Link
I am awaiting clarification from Pentax / Ricoh and I'll post once I've heard back from them.

I was under the impression that the Pentax Pro dealer warranty was on all products...
For all things Pentax please visit www.srsmicrosystems.co.uk - anything not listed please email or call!

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obione
Posted 09/05/2014 - 19:42 Link
Seen posted several different places;
WE ARE A PENTAX PRO CENTRE

PENTAX LENSES, ALL UK STOCK, WITH ALL THE NORMAL ACCESSORIES IN THE BOX.

INCLUDES 2 YEAR WARRANTY
k-5, K-5ii,60-250 f4, 50 f1.4 af,17-70 f4, 100mm macro wr,siggy 10-20 siggy 100-300f4
Posted 22/05/2014 - 12:07 Link
Chris@SRSWATFORD wrote:
I am awaiting clarification from Pentax / Ricoh and I'll post once I've heard back from them.

I was under the impression that the Pentax Pro dealer warranty was on all products...

Any further news on this Chris?
Pint o' rough & a game o' darts anyone

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