Pentax k-1 Backscreen Issue
Posted 17/11/2016 - 16:40 - Helpful Comment
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That sounds like one unlucky event.
It is very surprising that the back screen is not worth replacing but then perhaps it depends on whether the water entered the back panel or got into the camera itself and so stopped the screen working. I have used my Pentax gear in all sorts of weather with no problem, as I think most users have, but immersion is a different matter.
How effective is the weather sealing? I guess we will only find out as time goes by and if more dead cameras or components start getting reported.
Sometimes given time and drying things come back to life but it sounds like your accident happened a little time ago. I've just remembered, I managed to get water into my little waterproof Optio once by jumping into a pool with it. The impact with the water forced the water past the seals, could this be what happened in your case? I was lucky, despite it stopping working and water running out when I opened it, I left it open with battery and card out in a warm dry place for a few days, it came back to life and still works today a couple of years on.
I still can't believe it means your whole camera is only fit for the bin! Worth getting a second opinion?
It is very surprising that the back screen is not worth replacing but then perhaps it depends on whether the water entered the back panel or got into the camera itself and so stopped the screen working. I have used my Pentax gear in all sorts of weather with no problem, as I think most users have, but immersion is a different matter.
How effective is the weather sealing? I guess we will only find out as time goes by and if more dead cameras or components start getting reported.
Sometimes given time and drying things come back to life but it sounds like your accident happened a little time ago. I've just remembered, I managed to get water into my little waterproof Optio once by jumping into a pool with it. The impact with the water forced the water past the seals, could this be what happened in your case? I was lucky, despite it stopping working and water running out when I opened it, I left it open with battery and card out in a warm dry place for a few days, it came back to life and still works today a couple of years on.
I still can't believe it means your whole camera is only fit for the bin! Worth getting a second opinion?
Posted 17/11/2016 - 17:40 - Helpful Comment
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Please expand on exactly what happened to the camera.
If this happened because you were clumsy and the camera took a knock and fell into water, etc, then it's down to you. See if you're covered under any accidental damage section of your household insurance.
If the camera/lens simply took a bath and there was no impact, that could be a different issue, as whatever the circumstances the bottom line is the camera got wet.
The retailer from whom you bought the K-1 is responsible to sort things for you under the Consumer Rights Act. See what they have to say.
Under the same Act you may have redress against Ricoh Pentax and their advertising.
Ricoh say 'When an AW- or WR-series lens is mounted,* the K-1 and its lens forms a remarkable digital imaging system totally resistant to demanding environmental factors.'. link Look under the heading 'Dependable dustproof, weather-resistant construction'.
I don't know about you, but as a lay-man I think '...totally resistant to demanding environmental factors' means the camera when fitted with a WR lenses should be water-tight.
If this happened because you were clumsy and the camera took a knock and fell into water, etc, then it's down to you. See if you're covered under any accidental damage section of your household insurance.
If the camera/lens simply took a bath and there was no impact, that could be a different issue, as whatever the circumstances the bottom line is the camera got wet.
The retailer from whom you bought the K-1 is responsible to sort things for you under the Consumer Rights Act. See what they have to say.
Under the same Act you may have redress against Ricoh Pentax and their advertising.
Ricoh say 'When an AW- or WR-series lens is mounted,* the K-1 and its lens forms a remarkable digital imaging system totally resistant to demanding environmental factors.'. link Look under the heading 'Dependable dustproof, weather-resistant construction'.
I don't know about you, but as a lay-man I think '...totally resistant to demanding environmental factors' means the camera when fitted with a WR lenses should be water-tight.
Posted 17/11/2016 - 17:42
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JohnX wrote:
Please expand on exactly what happened to the camera.
If this happened because you were clumsy and the camera took a knock and fell into water, etc, then it's down to you. See if you're covered by your household insurance.
If the camera/lens simply took a bath, that could be a different issue.
The retailer from whom you bought the K-1 is responsible to sort things for you under the Consumer Rights Act. See what they have to say.
Under the same Act you may have redress against Ricoh Pentax and their advertising.
Ricoh say 'When an AW- or WR-series lens is mounted,* the K-1 and its lens forms a remarkable digital imaging system totally resistant to demanding environmental factors.'. link Look under the heading 'Dependable dustproof, weather-resistant construction'.
I don't know about you, but as a lay-man I think '...totally resistant to demanding environmental factors' means the camera when fitted with a WR lenses should be water-tight.
[/u]
Please expand on exactly what happened to the camera.
If this happened because you were clumsy and the camera took a knock and fell into water, etc, then it's down to you. See if you're covered by your household insurance.
If the camera/lens simply took a bath, that could be a different issue.
The retailer from whom you bought the K-1 is responsible to sort things for you under the Consumer Rights Act. See what they have to say.
Under the same Act you may have redress against Ricoh Pentax and their advertising.
Ricoh say 'When an AW- or WR-series lens is mounted,* the K-1 and its lens forms a remarkable digital imaging system totally resistant to demanding environmental factors.'. link Look under the heading 'Dependable dustproof, weather-resistant construction'.
I don't know about you, but as a lay-man I think '...totally resistant to demanding environmental factors' means the camera when fitted with a WR lenses should be water-tight.
[/u]
Owner of:
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Posted 17/11/2016 - 17:44
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JohnX As I wrote, "the camera/lens simply took a bath" if I am allowed to use your own words.
Owner of:
a Pentax *istDL
2 Pentax K5
a Pentax K-3
a Pentax 645D
a Pentax K-1
a Pentax *istDL
2 Pentax K5
a Pentax K-3
a Pentax 645D
a Pentax K-1
Posted 17/11/2016 - 17:53
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JohnX wrote:
I don't know about you, but as a lay-man I think '...totally resistant to demanding environmental factors' means the camera when fitted with a WR lenses should be water-tight.
I don't know about you, but as a lay-man I think '...totally resistant to demanding environmental factors' means the camera when fitted with a WR lenses should be water-tight.
It's interesting how different people see the same thing in a totally different way. To me (also a lay-man) the important word here is resistant which would imply the seals are good for a bit of rain or a splash etc. If it said water proof then I would agree with you.
If the camera (or screen) were totally submerged then water resistant means nothing really.
I am however surprised they can't just replace the screen though, are they offering you a special price on a new camera?
Posted 17/11/2016 - 18:01
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sergedaniel wrote:
They then requested to allow them to keep the camera and have us pay for a replacement one.
They then requested to allow them to keep the camera and have us pay for a replacement one.
"Allow them to keep the camera" - are they offering a replacement at a good price?
Posted 17/11/2016 - 18:06
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Quote:
They then requested to allow them to keep the camera and have us pay for a replacement one.
They then requested to allow them to keep the camera and have us pay for a replacement one.
Am I misunderstanding something here? They want to keep a working camera ? Isn't that a bit cheeky? I also find it difficult to believe that a screen that is simply connected with a ribbon cable to the camera is irreplaceable.... I'd contact Pentax Japan...in fact, I'd send the camera to them.
'Photography...it remembers little things, long after you have forgotten....' (Aaron Siskind)
Posted 17/11/2016 - 18:17
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I would also take the same view as Mike P if it wasn't for the way that Pentax uses water so much in its advertising, with graphic shots of water covered kit, flowing water, etc.
I genuinely believe they can't have it both ways. Either it is waterproof or its not. Don't imply it is then hide behind the warranty, etc. I've shown my family and friends Pentax advertising in the past and without prompting they've all congratulated, me on having waterproof cameras!
What Pentax say might be marketing puff, but plenty of people take notice of it.
I genuinely believe they can't have it both ways. Either it is waterproof or its not. Don't imply it is then hide behind the warranty, etc. I've shown my family and friends Pentax advertising in the past and without prompting they've all congratulated, me on having waterproof cameras!
What Pentax say might be marketing puff, but plenty of people take notice of it.
Posted 17/11/2016 - 18:27
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sergedaniel wrote:
JohnX As I wrote, "the camera/lens simply took a bath" if I am allowed to use your own words.
JohnX As I wrote, "the camera/lens simply took a bath" if I am allowed to use your own words.
In which case research and compile examples of water associated graphics and statements in advertising for Pentax cameras and ask the retailer, 'So what's different?'.
Posted 17/11/2016 - 18:29
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http://petapixel.com/2016/03/21/testing-pentax-k-1-mud-shower/
Try opening all its hatches and putting it in a warm airing cupboard. Fingers crossed, you never know it might clear it.
Suspicious suggestion that you give the dealer it unless a very generous p/x offered.
Was it sea water? That might cause issues - corrosion etc.
As suggested, check your household insurance. As its over £1500 I've included mine on the insurance as a named item (at a slight extra cost.)
Try opening all its hatches and putting it in a warm airing cupboard. Fingers crossed, you never know it might clear it.
Suspicious suggestion that you give the dealer it unless a very generous p/x offered.
Was it sea water? That might cause issues - corrosion etc.
As suggested, check your household insurance. As its over £1500 I've included mine on the insurance as a named item (at a slight extra cost.)
John K
Posted 17/11/2016 - 19:42 - Helpful Comment
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as someone said before put it somewhere to dry out properly, rain got in behind mine on K511s but it did not take it out just made it look a bit weird . left it over a radiator and some gentle hair dryer treatment and it came back ok apart from some dead pixels over the battery indicator.
Posted 17/11/2016 - 20:20
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Thank you all for the Replies.
That's the amount that JPSERVICE SOLUTIONS wanted for a replacement camera: £1,491.60. I bought the camera three months ago for £1,599. So I asked them to send it back.
By the way, I also contacted Pentax UK for them to look into the case. They gave me a Case Number. I am now waiting for their reply.
Anyway, it is really difficult to believe that a camera that is advertised the way the K-1 is, fails a simple dip in the water.
That's the amount that JPSERVICE SOLUTIONS wanted for a replacement camera: £1,491.60. I bought the camera three months ago for £1,599. So I asked them to send it back.
By the way, I also contacted Pentax UK for them to look into the case. They gave me a Case Number. I am now waiting for their reply.
Anyway, it is really difficult to believe that a camera that is advertised the way the K-1 is, fails a simple dip in the water.
Owner of:
a Pentax *istDL
2 Pentax K5
a Pentax K-3
a Pentax 645D
a Pentax K-1
a Pentax *istDL
2 Pentax K5
a Pentax K-3
a Pentax 645D
a Pentax K-1
Posted 17/11/2016 - 20:48
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My take on this is the same as Mike P's. Pentax have never advertised their cameras as waterproof, so if any part of it got submerged, which it appears it did, this is completely different to taking it out in the rain. Good luck with your Pentax case, please let us know how you get on.
Regards
David
Regards
David
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11 posts
8 years
Although the camera itself works (see the picture taken today
), the rear screen does not function anymore.
Since the camera is still under warranty, I sent it to the representatives of Pentax: 'JPSERVICE SOLUTIONS'. Their expert opinion was that the K-1 is irreparable. They then requested to allow them to keep the camera and have us pay for a replacement one.
My question:
How functional is the sealing on the K-1? Pentax talk about 87 sealing points. But if this cannot resist what the lens (that is even older) stands how effective is such a sealing?
Also, I was wondering if the Backscreen is irreplaceable. Or even irreparable. And if yes, how does it come that it is less sealed than the camera itself?
a Pentax *istDL
2 Pentax K5
a Pentax K-3
a Pentax 645D
a Pentax K-1