K5 Problem - Am I Unreasonable?

lemmy · 2011-03-05T16:37:45+0000

I returned my Pentax K5 with sensor marks to Pentax 5 weeks ago. I asked if possible could I get the replacement before I went on holiday, 3 weeks after it was returned. I have heard nothing and am now back from my holiday. What annoys me is that having paid for the camera, I am now left without it for what seems to be an unforeseeable amount of time, with no update or communication from Pentax. They cannot replace my camera in a reasonable time yet are able to stock retailers with new ones for sale. In other words of you want one, you can get it straight away. But if I want the one I have already paid for, they cannot supply it. I feel really sore about this. I thought Pentax were handling the sensor issue well originally but that appears just to have been window dressing. I'm going to leave it for another week or so and then contact trading standards to see if I cannot insist on a schedule for replacement. In my view, 5 weeks is already too long. Am I unreasonable?

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vincechu vincechu

118 posts
15 years
Cheshire

Posted 10/03/2011 - 02:19 Link

Good to here you got this sorted out, think this has some valuable lessons for us all to learn about our consumer rights. I have to say Pentax needs to communicate with it's dealers better to avoid this from happening and there needs to b a clearer warranty returns procedure, perhaps digitised with tracking?

Vince