Johnsons Photopia Ltd


sebas77

Link Posted 06/02/2012 - 14:59
it is more or less 2 months now that I do not see my poor pentax 17-70...just to share my disappointment
Last Edited by sebas77 on 06/02/2012 - 15:01

DaveHolmes

Link Posted 06/02/2012 - 16:26
I take it that Johnson's are in possession of it... Have you actually tried communicating with them about progress?

I've never had to send anything to them but would think they'd have a vested interest in a quick turnaround...
........................................................................
Digital:
Pentax K5- Vivitar 19mm 3.8; FA35mm f2; D-Xenon 100mm macro f2.8; DA50-200mm WR...
Flash:
Yongnuo YN-560; Vivitar 285HV; Cactus V4 triggers...
Film:
Pentax-MX & M50mm f1.4; Spottie & 55mm f1.8; MG & M40mm 2.8...

http://www.flickr.com/photos/daveholmesphotos/

sebas77

Link Posted 06/02/2012 - 18:16
They answer, slowly (by email). They got my lens, they gave an estimate after some days. Currently I am in hold because they were waiting for some pieces (I have heard this before), but now I am tired to wait.

SteveT

Link Posted 07/02/2012 - 20:23
Well, they have my 16-50 now for 3 weeks, I have finally had an estimate for repair emailed today. No explanation of what is wrong with it which I would have expected.
If I order the repair I now wonder how long that will take?
K20d
DA 12-24 | DA* 16-50 | DA* 50-135 | Sigma 100-300 F4
Lightroom 2, CS3
My FlickR

Opethian

Link Posted 07/02/2012 - 20:49
Something to do with the flooding in Thailand?

Twitter | Someone said time-lapse?
Pentax K5 | Samsung N9005 | DA 18-55 WR | DA 35 2.4 | DA 50 1.8
Tamron 10-24 SP | Tamron 90 2.8 Macro | Tamron 70-300 Macro
Samyang 85 1.4 ...and a few other manual lenses older than me.

merryhampton

Link Posted 07/02/2012 - 21:06
They had my 16-45mm for a couple of months 2 years ago after I carelessly dropped it. I was warned at the time that spares were sometimes a while in being delivered. This was before the flooding so who knows what the situation is now.

I must say however, the repair was superb, and the zoom action was better than when new so imho, well worth the wait.

bforbes

Link Posted 07/02/2012 - 21:08
I had a lens repaired by Asahi Photo that required spare parts. Those parts took a couple of months to arrive. I've heard similar tales on other forums, so it may not be Johnsons Photopia Ltd dragging their heels.
Oh I forgot I ordered a part from Johnsons Photopia Ltd to fix my DA300 tripod mount, that took 3 weeks to arrive.
Barrie
Too Old To Die Young
.
Pentax K1 K5-IIS K-01 K20D A50/2 A50/1.7 DA10-17 DA18-250 DA18-135 DA18-55 DA300 DA40 DA50-135 DA50-200 DA55-300 DA70 F35-70 DFA150-450 FA20-35 FA100 FA135 FA35 FA28 FA43 FA50 FA77 K55/1.8 M135/3.5 M200/4 M28/3.5 M28/2.8 M40/2.8 Q 01 02 MX-1 I-10 Sigma 15 24 105 180 8-16 10-20 17-35 17-50/2.8 24-70 400/5.6MF Tamron 70-200/2.8 17/3.5MF 24/2.5MF 28/2.5MF 90/2.5MF


http://www.pentaxphotogallery.com/artists/barrieforbes
Last Edited by bforbes on 07/02/2012 - 21:13

SteveF

Link Posted 07/02/2012 - 22:50
In September last year, they only took five working days to provide an estimate and complete the job of replacing the SDM motor in my 50-135, so I'm a satisfied customer.

Got my PU discount too.

sebas77

Link Posted 08/02/2012 - 08:11
Is there a discount?

MartynUK

Link Posted 08/02/2012 - 08:25
Johnson's have a dedicated phone line with very helpful staff at the end of it - that's the best way to get an update.

They had my K5 for repair -which had to wait for parts. My only gripe was that they had the camera for a week or more before they even inspected it to determine what parts they needed to order, which prolonged the delay.
Martyn

http://www.flickr.com/photos/northamptonshirecouk/

johnriley

Link Posted 08/02/2012 - 08:30
sebas77 wrote:
Is there a discount?

PU Plus embers get 20% discount on Pentax servicing at JPS.
Best regards, John

MartynUK

Link Posted 08/02/2012 - 08:31
Duh..... wish I'd known that before I paid the full price!!!
Martyn

http://www.flickr.com/photos/northamptonshirecouk/

gartmore

Link Posted 08/02/2012 - 08:46
I only joined this forum to get the discount but I'm still here!
Ken
“We must avoid however, snapping away, shooting quickly and without thought, overloading ourselves with unnecessary images that clutter our memory and diminish the clarity of the whole.” - Henri Cartier-Bresson -

LennyBloke

Link Posted 08/02/2012 - 09:28
I needed a replacement clamp dial button for my 50 FA Macro, they helped me identify the exact part (Pentax expanded parts diagram) and then ordered and supplied it for a reasonable price and not too long a wait!

The e-mail and telephone contact I had with them was excellent.

I 've reached the age where I never expect things to go well or be reasonably priced, so when it does happen it's a bonus
LennyBloke

Cayman

Link Posted 08/02/2012 - 10:26
I sent them my 2 months old 17-70 in early November and got it back just before Christmas. They were responsive to my emails and kept me updated with progress. The quality of the repair was perfect and was done under warranty. The 6 weeks or so for the job to be done was apparently due to the need to get hold of parts. But they recognised my need to have it back for Christmas and delivered on time. All in all pretty good really.
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