Johnsons Photopia Ltd

it is more or less 2 months now that I do not see my poor pentax 17-70...just to share my disappointment

I take it that Johnson's are in possession of it... Have you actually tried communicating with them about progress?

I've never had to send anything to them but would think they'd have a vested interest in a quick turnaround...

They answer, slowly (by email). They got my lens, they gave an estimate after some days. Currently I am in hold because they were waiting for some pieces (I have heard this before), but now I am tired to wait.

Well, they have my 16-50 now for 3 weeks, I have finally had an estimate for repair emailed today. No explanation of what is wrong with it which I would have expected.
If I order the repair I now wonder how long that will take?

Something to do with the flooding in Thailand?

They had my 16-45mm for a couple of months 2 years ago after I carelessly dropped it. I was warned at the time that spares were sometimes a while in being delivered. This was before the flooding so who knows what the situation is now.

I must say however, the repair was superb, and the zoom action was better than when new so imho, well worth the wait.

I had a lens repaired by Asahi Photo that required spare parts. Those parts took a couple of months to arrive. I've heard similar tales on other forums, so it may not be Johnsons Photopia Ltd dragging their heels.
Oh I forgot I ordered a part from Johnsons Photopia Ltd to fix my DA300 tripod mount, that took 3 weeks to arrive.

In September last year, they only took five working days to provide an estimate and complete the job of replacing the SDM motor in my 50-135, so I'm a satisfied customer.

Got my PU discount too.

Is there a discount?

Johnson's have a dedicated phone line with very helpful staff at the end of it - that's the best way to get an update.

They had my K5 for repair -which had to wait for parts. My only gripe was that they had the camera for a week or more before they even inspected it to determine what parts they needed to order, which prolonged the delay.

PU Plus embers get 20% discount on Pentax servicing at JPS.

Duh..... wish I'd known that before I paid the full price!!!

I only joined this forum to get the discount but I'm still here!

I needed a replacement clamp dial button for my 50 FA Macro, they helped me identify the exact part (Pentax expanded parts diagram) and then ordered and supplied it for a reasonable price and not too long a wait!

The e-mail and telephone contact I had with them was excellent.

I 've reached the age where I never expect things to go well or be reasonably priced, so when it does happen it's a bonus

I sent them my 2 months old 17-70 in early November and got it back just before Christmas. They were responsive to my emails and kept me updated with progress. The quality of the repair was perfect and was done under warranty. The 6 weeks or so for the job to be done was apparently due to the need to get hold of parts. But they recognised my need to have it back for Christmas and delivered on time. All in all pretty good really.