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Johnsons Photopia

Gazman46
Posted 06/07/2012 - 17:14 Link
Hi guys
just to let you know how good Jonsons Photopia are SO far,really good email pick up & replies are super fast, well impressed,hopefully not too long to get my much missed camera.
Gazman
Darkman
Posted 06/07/2012 - 21:21 Link
Agreed
Used them twice and really pleased with their service
chrysb
Posted 12/07/2012 - 19:11 Link
Outstanding customer service from Johnsons.

Last weekend my beloved k-x developed a fault. For some reason the rear screen went blank when I turned the camera on.

As it is only 18 months old I took it back to the retailer, Curry's, who unsurprisingly said give us 60 quid and we will take a look. Fortunately one of the staff over heard what was going on and once his manager wandered off he advised me to get an independant assessment and then use that to get Currys to meet their obligations under the SoGA.

I phoned SRS who were friendly and helpful and explained that they sent faulty cameras to a company called Johnson's Photopia in Stoke on Trent.

Coincidently I live in Stoke on Trent so phoned Johnsons who said bring it round and they would take a look.

So today I took my camera in and was blown away by their response. I was welcomed in and asked to take a seat in a comfy sofa whilst they let the technician know that I had arrived.

2 minutes later the technician arrived, listened to my explanation of the issue then advised that it would take him a few minutes to open the camera and take a look. Whilst he was gone I was asked if I would like a hot drink while I waited. I had a very pleasant chat with the lady in reception who explained some of the history of the building and showed me some photos. Apparently it used to be a fustian textile mill (Google it .... I had to )

A few minutes later the engineer was back and had found the problem. He explained that the main circuit board was damaged and could be replaced for 160 or he could attempt a repair. With an insurance excess of 100 I opted for the repair attempt first and off he went.

By the time I read half of the latest BPJ he was back with a repaired and fully working camera. To say I was happy is a bit of an understatement.

When I asked what I owed he said ............ its FREE! He did it as a goodwill gesture.

Good customer service seems to be a bit of a rarity nowadays and so I say a heart felt thankyou to Johnsons Photopia and their excellent staff.
In particular Roger the technician and the lady on reception who's name I didn't get.
I wish .....
Posted 12/07/2012 - 19:37 Link
Now that is a great story, hats off to them, cannot remember the last time I heard of that happening.
Pint o' rough & a game o' darts anyone
GeorgesM
Posted 12/07/2012 - 19:48 Link
I have had a pleasant experience with them.
Highly recommended.

George
Gazman46
Posted 26/07/2012 - 11:43 Link
HI Just an update,camera came back with dirt in the viewfinder,arranged pick up for the monday morn,phone call wednessday afternoon to say fed ex were picking up,waiting for camera as we speak thursday morn.Now thats what you call service.Thanks to Joanne at Johnsons Photopia.Will defo be using them again for servicing.
Gary Smith

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