I've broken my K10d

Well I've finally got the camera back. Well actually it has been replaced since the damage they have done to it is not repairable.

I'm still not happy as I have not had use of the camera for 8 weeks and I have had nothing in the way of an apology, except a message left on my answer machine. I was also told I would be refunded postage for having to send it back to them. This has not happened, I will be sending them another letter.

Also why did it take them 10 working days to send a replacement out to me? Surely someone should have looked at it as soon as it arrived back with them and a decisions taken straight away about what to do.

I think that if I need camera repairs in the future I won't be sending the camera to Pentax. I'm glad they make cameras better than they repair them.

Jeeze mate try living in NZ !
Lucky if you get the thing back in 3 months and very lucky if they dealt with the actual fault
Pete

They probably don't believe that there's actually a place called "Whanganui".