High & Dry Customer Service

Fletcher8 · 2014-12-02T17:23:34+0000

Thought I would share this with other members. I sent a DA*55 off to Johnson’s for repair in late June of this year and Johnson’s informed me that they would have to send the lens to France for repair. Well the days and weeks rolled on and despite contacting them to find out the status of the repair and being informed that they would phone me back they never did. After writing and requesting contact details of Pentax France, I have finally been informed that my lens has been returned. However, when I informed Johnson’s that I was a Pentax Plus member thinking I would get a discount, I was informed that I had to do this from the start? So despite the lens taking 5 months to be repaired and a complete lack of customer service, I am left feeling left high and dry. Pentax make some great products, but so do their competition, so this experience has really made me question my loyalty to Pentax as a brand if their official UK repair service are providing this level of customer service. I also emailed Pentax UK about the above, but as of yet, two weeks, have heard nothing. So if you if you are a Pentax Plus member, make sure you state this from the outset, otherwise your membership will be a waste of time.

General Digital Photography DiscussionGeneral Digital Phot...

Add Comment

StephenHampsh... StephenHampshire

331 posts
15 years
Hampshire

Posted 19/12/2014 - 19:33 Link

cbrog wrote:
There is a large modern warehouse with RICOH in large letters across it, sited between Redhill and Merstham (in Surrey).
Wonder what they keep in there?

Roger

Photocopiers?

Everything Changes
https://www.flickr.com/photos/arleimages/