Bad Experience

Has any members dealt with Harrow Technical and if so how did you get on?
My one experience was a bit harrowing.

Just interested.
Tom

I have been dealing with Robin for 15 years now and IMHO, he is one of the best Pentax techs in the country. I have also found him to be extemely helpful and polite. I certainly wouldn't send an LX to anyone else.

Nice pun by the way.

Kim

If you've had a problem it's always a good idea to go back to the people concerned and tell them about it so they have a chance to put it right.

If we don't do this then nothing is learned from events as suppliers can be blissfully unaware that anything is needing attention.

Just a thought, but they are the right people to talk to.

Perhaps I am the unlucky one. John, this should go without saying but the matter was discussed with the person involved (and no one else) who is aware of my unhapiness and also said himself that "he did themselves no favours". I would never air the details in public but just wanted to know of other experiences, if any, so that a more informed decision can be made by myself if any of my equipment needed repairs in the future.
Thanks also to Kim C.
Tom

I have lost count of the number of repairs that Robin has done for. In just about every case, I have been delighted with the results. There was one case (I think it was an ESII) that started to misfire on the odd occasion about 2-3 weeks after ir came back. I gave Robin a ring, returned to camera and he sorted it. Everybody can make a mistake but all the way through, he has acted in a friendly and courteous manner. I have had to use several camera repairers and he is one of 3 I would would totally trust and have confidence in.

Kim