AF360FGZ Battery door problem


browngo1

Link Posted 12/09/2007 - 23:24
Firstly, I'm a bit nervous about how this might be perceived by everyone.

I decided to e-mail Pentax regarding the known battery door problem on the AF360FGZ to ask if they had any modifications in the pipeline for future production runs. Obviously, if they were going to improve it then I would wait and buy one of the redesigned units instead of looking elsewhere, e.g. Sigma. (I would rather have the Pentax gun, but don't want to spend 100+ on something which is likely to break).

However, I thought you might be interested in the reply I got:


Dear Mr Brown please see below the reply from our senior technician.

-----Original Message-----
From: Jetha, Manish__UK
Sent: 11 September 2007 08:59
To: Foster, Irene__UK
Subject: RE: PENTAX Contact, 07.09.2007 13:43:48, Gordon Brown

The flash unit do not have any design fault
We have sold 1000's without any known faulty


Best Regards
Manish Jetha
Technical Supervisor
Customer Service Department
Direct: 01753 792765
Main: 01753 792792
Fax: 01753 792794
www.pentax.co.uk

Our Mission: To bring high quality optical technology and service to
people and organisations; making lives more enjoyable, visually richer,
healthier and safer.


-----Original Message-----
From: Foster, Irene__UK
Sent: 07 September 2007 15:35
To: Jetha, Manish__UK
Subject: FW: PENTAX Contact, 07.09.2007 13:43:48, Gordon Brown


Manish are you aware of any design faults see below


-----Original Message-----
From: Foster, Irene__UK
Sent: 07 September 2007 15:29
To: Sanderson, Stephen__UK
Subject: FW: PENTAX Contact, 07.09.2007 13:43:48, Gordon Brown

Can you give me any pointers on this ?

Thanks


Irene

-----Original Message-----
From: Pentax Contact [mailto:webmaster@pentax.de]
Sent: 07 September 2007 12:44
To: Service, Pentax__UK
Subject: PENTAX Contact, 07.09.2007 13:43:48, Gordon Brown


Hello PENTAX, we have a new e-mail contact from the internet:

Box:
Country: United Kingdom

Phone:
Fax:
E-Mail: Browngo1@btinternet.com

Source: Photo Customer Service

Message:
I have recently bought a K10D and I am considering buying an AF360FGZ
flashgun, but I am being put off by the widespread reports of the poor
battery compartment door and how it tends to break easily causing the
batteries to fall out. Can you tell me if there is anything being done
to resolve this fault in the units being produced now, as I am now
looking at other options?

*******************************************
______________________________________________________________________
This email has been scanned for security reasons and no known viruses
have been found. For more information please visit
http://itsecurity.pentaxeurope.com
______________________________________________________________________
PENTAX Europe GmbH, Hamburg
HRB 20 285 Amtsgericht Hamburg
Geschaeftsfuehrer: Minoru Kambara

______________________________________________________________________
This email has been scanned for security reasons and no known viruses
have been found. For more information please visit
http://itsecurity.pentaxeurope.com

_____________________________________________________
_____________________________________________________

Just wondered if anyone with a faulty AF360FGZ would be interested in letting Irene Foster irene.foster@pentax.co.uk">(irene.foster@pentax.co.uk) and Manish Jetha know about any problems they have experienced. i.e impotentspider having to drill holes and insert pins in his unit.

We are all very pro-Pentax here and I feel a little disappointed by their response, unless of course they genuinely don't know about the problem!!

Perhaps if enough users let them know that there is a design fault they might do something about it.
Gordon
---------
K10D

MattMatic

Link Posted 13/09/2007 - 01:32
Mine's been broken for a long while. Fortunately, one of the pins is still holding... and I'm being much more careful with the AF540!
I'll try and take a macro shot of the broken pin area and email it. I suspect it's the combination of using NiMH (which can be slightly larger than Alkaline and therefore exert more force), and being in a hurry when changing batteries.
Matt
http://www.mattmatic.co.uk
(For gallery, tips and links)

George Lazarette

Link Posted 13/09/2007 - 08:13
MattMatic wrote:
Mine's been broken for a long while. Fortunately, one of the pins is still holding... and I'm being much more careful with the AF540!
I'll try and take a macro shot of the broken pin area and email it. I suspect it's the combination of using NiMH (which can be slightly larger than Alkaline and therefore exert more force), and being in a hurry when changing batteries.
Matt

And dropping them from the backs of chairs when using them in wireless mode!

I suspect this is a VERY common problem. The pins are far too small and fragile for the job. I have several Pentax flashes, and the 360 battery door is the worst design.

There was a job-lot of non-working Pentax flashes on US Ebay recently. Several had battery door problems.

G
Keywords: Charming, polite, and generally agreeable.

Philip Taylor

Link Posted 11/10/2007 - 14:39
Email sent, mine finally broke yesterday after some months threatening. Very unhappy, only had flash 3 years.

Yes, I used Nimh batteries but they should be designed with that in mind, that's not the users fault. Many photographers now use Nimh's.

Does anyone know if replacement doors are available some how?
"Snell's law & Sheimpflug make it all worth it"

Mannesty

Link Posted 11/10/2007 - 14:54
Philip Taylor wrote:
Email sent, mine finally broke yesterday after some months threatening. Very unhappy, only had flash 3 years.

Yes, I used Nimh batteries but they should be designed with that in mind, that's not the users fault. Many photographers now use Nimh's.

Does anyone know if replacement doors are available some how?

To my knowledge, it's not the door flap that breaks, it's the door securing lugs on the body which break making it an expensive repair.

I had the door catch on an AF280T break once and it cost only 8 ( 3.00 for the door, 8 minimum charge) to fix it.

The only remedy, apart from Mr Spider's pin, that I know of is a replacement body shell.
Peter E Smith

My flickr Photostream

Kim C

Link Posted 11/10/2007 - 15:32
I was considering a 360 but might jump to the 540. At the moment I am still using a 280T/400T setup with the D.

Kim

ChrisA

Link Posted 11/10/2007 - 15:37
This is the Samsung 540. Please could someone tell me how similar the door and attachment looks to the Pentax one?


MattMatic

Link Posted 11/10/2007 - 16:08
Chris,
Looks absolutely identical IIRC. (AF540 not with me today)
What breaks on the AF360 are the pins on the near-side of the main case. I'll put up an image or two of what happens a bit later...

EDIT: Here are the images:
First - the one lug that's hanging on:



Second - the broken lug:



(Please excuse the dust and grime!)
Asahi Photo offered to replace the outer shell for me. I never got round to it, but the price wasn't that bad.

Matt
http://www.mattmatic.co.uk
(For gallery, tips and links)

browngo1

Link Posted 12/10/2007 - 12:25
Hi Matt,

What about dropping Pentax an e-mail with the pictures of the problem.

More grist to the mill and all that!
Gordon
---------
K10D

MattMatic

Link Posted 12/10/2007 - 12:45
Gordon,
Accomplished
Will keep you all posted...
Matt
http://www.mattmatic.co.uk
(For gallery, tips and links)

browngo1

Link Posted 12/10/2007 - 13:44
Cheers Matt.

Anyone else fancy sending irene.foster@pentax.co.uk an e-mail with their experiences with the AF360, as they obviously don't think there's anything wrong with it?
Gordon
---------
K10D

Clarky

Link Posted 12/10/2007 - 14:14
I have only had my 360 a few months and after reading several posts from people here i am very very careful when changing batteries. I have too agree the door is very flimsy and reminds me of a cheap kids toy. The first sign of any problems with it and its back to the store and an e-mail to Pentax with a link to this thread.
Camera:|K-7|
Pentax Lenses:|DA12-24/f4 ED AL|DA35Ltd Macro|FA31Ltd|FA77Ltd|FA50/1.4|F70-210|FA20-35 f4/AL|A*200/f4 Macro ED|A50/1.7|A50 Macro f2.8|1.7xAF adapter|
Voigtlander|125/f2.5SL Macro APO Lanthar|
Sigma Lenses:|EX DG 100-300 f4|2X & 1.4X TC|
Flashes:|AF540FGZx2|RingFlash AF160FC|
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