<<If you are attaching the camera directly to the computer via a USB <<cable (or whatever it uses) then you should make sure you are using <<the Pentax software. You don't mention that the Pentax software is <<actually up and running, and that you are using it.>>



I have tried all these things.

I am indeed using the Pentax software and it is up and running with the camera plugged in.

It looks as though there is a fault somewhere.

I will take it into the place where I bought it

Francis Gardom

I bought a Pentax Optio33LF

It included Pentax Software S-SW12

I has a Sandisk 32MB card

I run Windows XP Professional

Though the computer recognizes that there are files on the card it simply will not download them. It talks about "incorrect profile"

It will not copy them through the normal XP software

I have uninstalled/reinstalled the Pentax Software several times

The files in question are in .JPG form

I have a number of images which I am anxious to print

Paintshop 6 says that the files are in a form it doesn't support

The software claims to be able to read JPG files but there is no mention of them in the set-up list.

I'm totally at a loss as to know what to do next

Francis Gardom