All Forum Comments
Comment by mike3legs posted on Low light sports lens at 17/07/2008 - 20:11
I'm still not happy as I have not had use of the camera for 8 weeks and I have had nothing in the way of an apology, except a message left on my answer machine. I was also told I would be refunded postage for having to send it back to them. This has not happened, I will be sending them another letter.
Also why did it take them 10 working days to send a replacement out to me? Surely someone should have looked at it as soon as it arrived back with them and a decisions taken straight away about what to do.
I think that if I need camera repairs in the future I won't be sending the camera to Pentax. I'm glad they make cameras better than they repair them.
Comment by mike3legs posted on I've broken my K10d at 17/02/2008 - 16:02
Only slightly after Christmas that.
I didn't get chance to use it for a couple of days so it was Monday before I got too set it up. It was then I found that they have butchered it. Just above the SD card slot someone has used a screwdriver to prise open the camera casing and it has broken a piece. It isn't totally off but it is broken and is definately not impact damage form the post.
I have written to Pentax complaining profusely. I will let you know the outcome.
Comment by mike3legs posted on I've broken my K10d at 24/01/2008 - 12:29
Oh well you live and learn. I will be sending Pentax a letter of complaint sometime over the festive period.
Comment by mike3legs posted on I've broken my K10d at 25/12/2007 - 21:32
Comment by mike3legs posted on I've broken my K10d at 24/12/2007 - 11:31
I posted it Special Delivery 10 Dec. They received it 11 Dec. booked onto their system 12 Dec. Letter written to me 13 Dec, (I also provided email and telephone numbers for contact) Letter dated 13 Dec actually postmaked 17 Dec! I finally received it 20 Dec.
In the meantime I phoned up to get the quote and pay. I did this last Tuesday so thats 18 Dec. Phoned up again Friday 21 Dec and i was informed it would be dispatched to me that day. I was told they would phone me back with a tracking number. Well I phoned up this morning to find out that the repair has not been carried out and I will not now receive my camera until the new year.
Shame really as it is my daughters first Christmas!
"Pentax - for your precious moments"
Not at all impressed, why didn't they phone or email? Why did it take 4 days to post a letter? Why could they not sort out this simple repair in time?
Comment by mike3legs posted on I've broken my K10d at 24/12/2007 - 10:38
Comment by mike3legs posted on I've broken my K10d at 07/12/2007 - 13:33
I've had this camera only for a few weeks and following an incident when I had to move rapidly to attempt to stop my 7 month old daughter falling from a couch, I ended up dropping the camera. I also failed to catch my daughter. She faired better in the collision with the floor and apart from a small bump she is ok.
The camera though is not well. It has sustained significant impact damage to the LCD screen. i.e. it's all cracked and doesn't work. Obviously this is not at all ideal. It does seem to take pictures ok though, which is good.
Does anyone know the best way of getting it repaired? How much will this cost? How long will it take?
I sent an email to Pentax on Wednesday evening and so far have not had a reply.
Thanks
Comment by mike3legs posted on I've broken my K10d at 07/12/2007 - 13:04


The latter lens is sometimes a little large for when the action is close up but generally performs very well in good lighting. Unfortunately Football is often not played in the best light.
What lenses would you recommend I look at?