dcweather wrote: I was getting a bit twitchy about some of the Pentax/Ricoh customer service after reading and knowing about a couple of things on here. I bought my daughter a Ricoh WG-30 rugged camera for her round the world trip and half way through it packed up due to the battery terminals becoming corroded. (Seems to be a common fault in this range). Naturally it had been used under water and in a variety of outdoor conditions but well looked after within that environment. So I was half expecting the blame to be put back on us. None of it. Returned to SRS who dealt with it in their usual excellent way (thanks Doug) and Ricoh have replaced it with a new one, no quibbles. Took a month or so but generally very pleased and has restored my confidence in them somewhat.
Dave
I was getting a bit twitchy about some of the Pentax/Ricoh customer service after reading and knowing about a couple of things on here. I bought my daughter a Ricoh WG-30 rugged camera for her round the world trip and half way through it packed up due to the battery terminals becoming corroded. (Seems to be a common fault in this range). Naturally it had been used under water and in a variety of outdoor conditions but well looked after within that environment. So I was half expecting the blame to be put back on us. None of it. Returned to SRS who dealt with it in their usual excellent way (thanks Doug) and Ricoh have replaced it with a new one, no quibbles. Took a month or so but generally very pleased and has restored my confidence in them somewhat.
Dave