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Comment by chele2k2 posted on Must have filters and accessories for a new to digital SLR user.... at 11/12/2010 - 09:50
Hi all, sorry for the long delay in reply.
Road dancer, thank you for an insightful reply, came in handy Thank you too for your input SF tried it out again to make sure I fitted them correct firstly and was still doing the same, but thanks for the suggestion Was worth trying
Well Monday came and not to my surprise, the Currys (commet, dixons) helpline was less than helpful, I dread to think how much the calls cost being tossed from one department to the next! Having had quite enough of being messed about and fobbed off I decided to make one last call to them again. This time I phoned up, didn't mention any details of product or problem, just simply asked how I go about exchanging a product that is less than 28 days that I believe is faulty, so she said just take it back to the shop. The only reason I didn't take that route 1st is they were not in stock locally at the time of ordering or when I was trying to sort the issue out over the phone, luckily though the Plymouth stores had delivery that day. I went into town on Tuesday, the guy tested it out, said thats odd, never seen that before, tried the display model, that one was fine, so gave me a straight swap but I made sure that he tested that one too before I went home again. So all is well now, just looking forward to opening it up again on Christmas day and capturing the smile on the little ones (and not so little ones) faces when they open up their presents
Thank you all for all the help and advice you have provided Kind regards Chele
Road dancer, thank you for an insightful reply, came in handy Thank you too for your input SF tried it out again to make sure I fitted them correct firstly and was still doing the same, but thanks for the suggestion Was worth trying
Well Monday came and not to my surprise, the Currys (commet, dixons) helpline was less than helpful, I dread to think how much the calls cost being tossed from one department to the next! Having had quite enough of being messed about and fobbed off I decided to make one last call to them again. This time I phoned up, didn't mention any details of product or problem, just simply asked how I go about exchanging a product that is less than 28 days that I believe is faulty, so she said just take it back to the shop. The only reason I didn't take that route 1st is they were not in stock locally at the time of ordering or when I was trying to sort the issue out over the phone, luckily though the Plymouth stores had delivery that day. I went into town on Tuesday, the guy tested it out, said thats odd, never seen that before, tried the display model, that one was fine, so gave me a straight swap but I made sure that he tested that one too before I went home again. So all is well now, just looking forward to opening it up again on Christmas day and capturing the smile on the little ones (and not so little ones) faces when they open up their presents
Thank you all for all the help and advice you have provided Kind regards Chele
Comment by chele2k2 posted on K-x mode dial fault? Perhaps at 09/12/2010 - 14:59
Hiya all, thank you so much for your warm welcomes, feedback and advice, it is very much appreciated
I've updated my personal information a little now, thanks for pointing it out i-Berg, you had a good point there
Must admit it did kind of burst my bubble to find an issue with it so soon! I said to my husband when I discovered the fault that it would drive me nuts, so no I don't think time would make any improvement to the function either, or my sanity! It sounds like the problem you suggest would be the most logical, as macro seems to be sitting precisely half way between moving object (sport) and macro dial symbol. But when either mose is selected both will display as moving object mode.
I called the helpline for Currys online and after going through dozens and dozens of options the department I need is not open until Monday. So I tried the alternative option (for all other enquiries) to be told that the delivery service DHL is not making any collections right now due to back log (weather conditions). So I explained further to be given a number to call (the same one I had rang in the 1st place) and told to select option 4 (the same option I did in the 1st place also). Then when I told her, i'd already tried that but that department is closed until Monday, she said oh I forgot some departments don't open on certain days!
I then called my local store, explained I purchased it online as the store didn't have any in stock at the time to reserve and collect, explained about the fault and was told basically to search for my camera model online and search for the helpline number and phone them. This I have yet to do but shall look for the appropiate number and try that option.
Thank you, price, reputation and the fact that Pentax doesn't seem to skimp on parts where it matters to keep the cost down like many that I have read reviews on played a part in my choice. Plus the smaller body (I have quite small hands). Plus it's compatability with older Pentax lenses (and a few non-Pentax lenses I should imagine). Lens cost much more economical to body size comparred to other smaller body SLR's who use micro four thirds lenses. And last but not least it ticked a lot of boxes and was within my budget with an additional lense, was the obvious choice Hopefully I do the camera justice and capture a shot to be proud of, once I have a fully functioning one and Christmas is upon our door
Hiya Mike, Hopefully come Monday when I can get to speak to someone possibly human and arrange for it to be collected/exchanged and so on, with hopefully a smooth process and positive result with no further issues. The local Currys shop is out of stock, so called rather than go into the store (public transport, this time of year, town = nightmare)while I was given further advice (the direct actual number would have been better) I found her a little less than helpful. Unless I am advised otherwise when I call 1st think Monday to take it back to a shop, I should imagive at this point it will be collected by a courier, i'll keep you all updated any way Hopefully a replacement or appropiate solution is sorted out before Christmas day arrives, I guess it all depends on the weather conditions improving and how well Currys deal with my problem.
Hiya SmutjeUK, Thank you too for your input and experience when dealing with a simular problem as myself. After the long winded options before you even speak to someone who sounds less than knowledgeable, and even less helpful, i'm inclind to agree, and if my budget wasn't so tight I would have considered other places to purchase from. I must admit too Pc World staff are very unhelpful, or keep you hanging around while they go off and forget about you! Dixons on the otherhand, I had a fault develope in my laptop (speaker started crackling) it was collected the following day after contacting them and was back 1 week later, was actually told 2 weeks or up to a further 2 weeks if it needed parts that was out of stock, so on that occasion I was provided with a well rounded service Although I could be in the minority This is my 1st experience of dealing with Currys, hopefully my initial contact with them is not an indication of the service i'm going to recieve!
Sould they do advise I return it to a local store for a straight exchange I will follow all the advice given and try it out to make sure it is working and behaving as it should be
Thank you all for your help, I shall let you know if there is any progress
Kind regards Chele
I've updated my personal information a little now, thanks for pointing it out i-Berg, you had a good point there
Must admit it did kind of burst my bubble to find an issue with it so soon! I said to my husband when I discovered the fault that it would drive me nuts, so no I don't think time would make any improvement to the function either, or my sanity! It sounds like the problem you suggest would be the most logical, as macro seems to be sitting precisely half way between moving object (sport) and macro dial symbol. But when either mose is selected both will display as moving object mode.
I called the helpline for Currys online and after going through dozens and dozens of options the department I need is not open until Monday. So I tried the alternative option (for all other enquiries) to be told that the delivery service DHL is not making any collections right now due to back log (weather conditions). So I explained further to be given a number to call (the same one I had rang in the 1st place) and told to select option 4 (the same option I did in the 1st place also). Then when I told her, i'd already tried that but that department is closed until Monday, she said oh I forgot some departments don't open on certain days!
I then called my local store, explained I purchased it online as the store didn't have any in stock at the time to reserve and collect, explained about the fault and was told basically to search for my camera model online and search for the helpline number and phone them. This I have yet to do but shall look for the appropiate number and try that option.
Thank you, price, reputation and the fact that Pentax doesn't seem to skimp on parts where it matters to keep the cost down like many that I have read reviews on played a part in my choice. Plus the smaller body (I have quite small hands). Plus it's compatability with older Pentax lenses (and a few non-Pentax lenses I should imagine). Lens cost much more economical to body size comparred to other smaller body SLR's who use micro four thirds lenses. And last but not least it ticked a lot of boxes and was within my budget with an additional lense, was the obvious choice Hopefully I do the camera justice and capture a shot to be proud of, once I have a fully functioning one and Christmas is upon our door
Hiya Mike, Hopefully come Monday when I can get to speak to someone possibly human and arrange for it to be collected/exchanged and so on, with hopefully a smooth process and positive result with no further issues. The local Currys shop is out of stock, so called rather than go into the store (public transport, this time of year, town = nightmare)while I was given further advice (the direct actual number would have been better) I found her a little less than helpful. Unless I am advised otherwise when I call 1st think Monday to take it back to a shop, I should imagive at this point it will be collected by a courier, i'll keep you all updated any way Hopefully a replacement or appropiate solution is sorted out before Christmas day arrives, I guess it all depends on the weather conditions improving and how well Currys deal with my problem.
Hiya SmutjeUK, Thank you too for your input and experience when dealing with a simular problem as myself. After the long winded options before you even speak to someone who sounds less than knowledgeable, and even less helpful, i'm inclind to agree, and if my budget wasn't so tight I would have considered other places to purchase from. I must admit too Pc World staff are very unhelpful, or keep you hanging around while they go off and forget about you! Dixons on the otherhand, I had a fault develope in my laptop (speaker started crackling) it was collected the following day after contacting them and was back 1 week later, was actually told 2 weeks or up to a further 2 weeks if it needed parts that was out of stock, so on that occasion I was provided with a well rounded service Although I could be in the minority This is my 1st experience of dealing with Currys, hopefully my initial contact with them is not an indication of the service i'm going to recieve!
Sould they do advise I return it to a local store for a straight exchange I will follow all the advice given and try it out to make sure it is working and behaving as it should be
Thank you all for your help, I shall let you know if there is any progress
Kind regards Chele
Comment by chele2k2 posted on K-x mode dial fault? Perhaps at 04/12/2010 - 12:03
Hi all, i'm a new user who has just received my very 1st digital SLR camera (well its for chistmas really but had a quick test to check it functioned fine before it gets wrapped and put under the tree).
This is the one we purchased: http://www.currys.co.uk/gbuk/pentax-k-x-digital-slr-camera-18-55mm-zoom-lens-50-...
Any way while testing it out (just on auto modes) I seem to have spotted an issue with the dial not correctly selecting. Although when I turn the mode dial they click in place and aligned correctly to the symbols on the dial when I to macro mode, marco mode flashes up briefly then it goes back to sport mode, doesn't matter what direction I turn the dial from it does it always. Yet if the dial is half way between macro mode and sport mode it will say macro mode is selected.
Does it sound like i've been unfortunate and have been supplied with a faulty camera? And if so in which case would you suggest I contact Currys or Pentax? (Was brought online but we have a Currys digital shop in town, I could perhaps try, would hate for it to have to be sent back so soon after it arriving)
Thanks for listening
This is the one we purchased: http://www.currys.co.uk/gbuk/pentax-k-x-digital-slr-camera-18-55mm-zoom-lens-50-...
Any way while testing it out (just on auto modes) I seem to have spotted an issue with the dial not correctly selecting. Although when I turn the mode dial they click in place and aligned correctly to the symbols on the dial when I to macro mode, marco mode flashes up briefly then it goes back to sport mode, doesn't matter what direction I turn the dial from it does it always. Yet if the dial is half way between macro mode and sport mode it will say macro mode is selected.
Does it sound like i've been unfortunate and have been supplied with a faulty camera? And if so in which case would you suggest I contact Currys or Pentax? (Was brought online but we have a Currys digital shop in town, I could perhaps try, would hate for it to have to be sent back so soon after it arriving)
Thanks for listening
Comment by chele2k2 posted on K-x mode dial fault? Perhaps at 04/12/2010 - 02:36


So I am looking for suggestions on what you feel is a must have filter for any new starter like me. Would love to have a bit of feedback from you guys (and ladies of course).
Also if there are any other must have accessories for me to consider in the near future would be great, thank you
Thank you for taking the time to read, kind regards Chele