Subscriptions - Beware

Beware when you have subscribed to the Pentax User and then change your address. They appear to be very lax in updating their information but still take the subscription from your account. I have been trying to get this resolved for over a YEAR!!!!!

No real need to post this up here it's an isolated incident that is a one off, but I won't delete it... I have responded personally to the email you sent. It's the first I have heard of the problem. When you supply me the necessary details I have requested I can ensure that any problems you have had are satisfactorily sorted. I am very proud of the service we give and do not like any ill feeling so lets see what went wrong and resolve this.



Edited By PeterB on Mar. 31 2003 at 13:15

Sorry Peter, but this a last resort when other approaches had failed. I accept that you have now rectified the problem and I am very appreciative of this fact.

The matter is now resolved so lets move forward.


All the best

Brian

Another satisfied customer...again no idea why that happened but yes onward and... er...upward