special delivery royal mail

Hi
Has anyone ever had to make a claim for a lost parcel, and was it successful, as i sent a lens to someone special delivery on the 30th dec and it has not arrived,having sent dozens this is the first time it has happened and i was wondering how long to wait etc.

Roy

You have to wait something like 21 WORKING days before you can claim. They are still clearing the pre christmas back log so it could still arrive.

I have made a couple of claims in the past few years, but very few items go permanently missing. If the claim is valid they send a cheque - that's my experience anyway. Get a form from the Post Office and be careful to follow the instructions precisely.

Afterthought: if it's SD then you have a tracking number - have you tracked it online?

The online tracking has been very iffy for the last few weeks. Stuff I sent via special and recorded has been delivered yet online it is still saying it hasn't days later.

I had to pick up a tracked parcel from the delivery office on Xmas Eve, they didn't even ask for a signature

So much for tracking

Give the poor posties a chance...Its only been two working days...They are inundated at this time of year...99% of the time they do a fantastic job....

Hear Hear

yes i have a tracking number it says it is working through the system.
I do intend to give it a while due to the backlog,hopefully it will arrive soon.
I dont normally post before bank holidays but the seller asked me too.Wont do it again

I just had 2 parcels arrive today which were posted on the 8th and the 14th December, so the parcels are taking a while, but getting through in the end... (in my case at least)

Regards

I notice you're in London. I just had two packets from London also posted 8th December maybe the SE is one of the major problem areas.

I have things somewhere in the system which were sent conventional parcel post in mid December, and have yet to turn up! The problem here is usually the next office up the chain, as obviously our posties can only deliver what arrives on the lorry.

I'm also still waiting for a couple of things which were posted from Kent in the week of 8th December.

Plus I posted something myself on that date which still hasn't arrived

My K-5 has been out there for 3 weeks now.

If anyone spots it could they forward it on to Johnsons.

Thanks.

London sorting offices are notorious for losing items...many people put this down to the high number of dubious temporary staff, many of whom are foreign students which are often used in the SE.

In the 1000's of items I bought & sold (many overseas) in the last 8 years, all 3 of the lost items went via london.

I won an item on ebay which was sent SD to me in the 1st week of Dec. It never arrived. It was sent from Kent to me in the West Mids. The tracking showed it arriving in Halifax (Yorks)it was then alledgedly returned to sender, without ever being delivered to me. The sender has not received it either...

I can say that the parcel has finally landed

Phew