sent wrong lens
Posted 25/06/2010 - 20:07
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i would think if you phone them and speak to chris, he will sort it out no problems.
Posted 25/06/2010 - 20:12
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Well - you aren't going to be able to do much today now
Send them an e-mail tonight telling them this , saying that you will phone tomorrow morning, and then pack the DA-L ready for popping in the post tomorrow morning = send it by Special Delivery and they will get it on Monday.
Tomorrow morning - before popping out to the Post Office phone them directly and talk to them.
If the mistake is genuinely on their end you will find them most helpful - if it's a mistake you have managed due to miscommunication , you will still find them helpful
Send them an e-mail tonight telling them this , saying that you will phone tomorrow morning, and then pack the DA-L ready for popping in the post tomorrow morning = send it by Special Delivery and they will get it on Monday.
Tomorrow morning - before popping out to the Post Office phone them directly and talk to them.
If the mistake is genuinely on their end you will find them most helpful - if it's a mistake you have managed due to miscommunication , you will still find them helpful
let the education continue
proud owner of a couple of cameras and a few bits and bobs
proud owner of a couple of cameras and a few bits and bobs
Posted 25/06/2010 - 20:17
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techno-terminator wrote:
Well - you aren't going to be able to do much today now
Send them an e-mail tonight telling them this , saying that you will phone tomorrow morning, and then pack the DA-L ready for popping in the post tomorrow morning = send it by Special Delivery and they will get it on Monday.
Tomorrow morning - before popping out to the Post Office phone them directly and talk to them.
If the mistake is genuinely on their end you will find them most helpful - if it's a mistake you have managed due to miscommunication , you will still find them helpful
Receipt states wr - will do as suggested and hopefully they will send me a replacement tomorrow. Otherwise i'll get a refund ang get one elsewhere to make sure it gets here.
Well - you aren't going to be able to do much today now
Send them an e-mail tonight telling them this , saying that you will phone tomorrow morning, and then pack the DA-L ready for popping in the post tomorrow morning = send it by Special Delivery and they will get it on Monday.
Tomorrow morning - before popping out to the Post Office phone them directly and talk to them.
If the mistake is genuinely on their end you will find them most helpful - if it's a mistake you have managed due to miscommunication , you will still find them helpful
Posted 25/06/2010 - 20:31
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Whichever way iot happens, you want it to happen fast, so give Chris a ring in the morning. There's time before you go away.
Best regards, John
Posted 25/06/2010 - 21:01
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Just speak to them. One of the most helpful shops I have ever used. Bought a lens off them once which never turned up and they popped a replacement in the post (making sure it was delivered the next day even though the cut-off had been reached) without any fuss. Mistakes happen - it's how they're handled that separates the good from the bad!
Tony
(300 today!)
Tony
(300 today!)
Posted 25/06/2010 - 22:26
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Mike-P wrote:
I would have thought they would make their own arrangements to have it picked up .. I don't think you should be paying for return postage when it's their mistake. They probably have a contract with one of the courier services.
When I had to send something back (faulty, rather than wrong item), they had me post it Special Delivery at the Post Office and then gave me the money back.
I would have thought they would make their own arrangements to have it picked up .. I don't think you should be paying for return postage when it's their mistake. They probably have a contract with one of the courier services.
Posted 25/06/2010 - 22:51
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its not the postage i'm worried about its getting a replacement before thursday. My experience hasnt been tarnished as i am sure its a genuine error. My order arrived less than 24hrs after it was placed and the member of staff i spoke to was very helpful.
I'll ring in the morning and see what they say. Hopefully it will all work out.
I'll ring in the morning and see what they say. Hopefully it will all work out.
Posted 26/06/2010 - 07:03
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I ordered a lens last Wednesday, it arrived Thursday, if they have a WR in then you could (should) be holding it in your hand by Monday evening.
Just give them a call, they're probably the best shop I've dealt with.
Just give them a call, they're probably the best shop I've dealt with.
Cheers, HG
K110+DA40, K200+DA35, K3 and a bag of lenses, bodies and other bits.
Mustn't forget the Zenits, or folders, or...
PPG entries.
K110+DA40, K200+DA35, K3 and a bag of lenses, bodies and other bits.
Mustn't forget the Zenits, or folders, or...
PPG entries.
Posted 26/06/2010 - 10:22
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Sorry for the picking error! I think you spoke to my colleague earlier. The correct lens will be going out on Monday so will be with you in time for your holiday. When you get a chance send the other back and we will fully refund the postage costs.
We normally would send a courier to collect, but they don't offer that service at a reasonable cost to Northern Ireland, annoyingly!
We normally would send a courier to collect, but they don't offer that service at a reasonable cost to Northern Ireland, annoyingly!
For all things Pentax please visit www.srsmicrosystems.co.uk - anything not listed please email or call!
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Posted 26/06/2010 - 10:27
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Hooray for SRS
let the education continue
proud owner of a couple of cameras and a few bits and bobs
proud owner of a couple of cameras and a few bits and bobs
Posted 26/06/2010 - 14:19
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Chris@SRSWATFORD wrote:
Sorry for the picking error! I think you spoke to my colleague earlier. The correct lens will be going out on Monday so will be with you in time for your holiday. When you get a chance send the other back and we will fully refund the postage costs.
We normally would send a courier to collect, but they don't offer that service at a reasonable cost to Northern Ireland, annoyingly!
Hi chrisSorry for the picking error! I think you spoke to my colleague earlier. The correct lens will be going out on Monday so will be with you in time for your holiday. When you get a chance send the other back and we will fully refund the postage costs.
We normally would send a courier to collect, but they don't offer that service at a reasonable cost to Northern Ireland, annoyingly!
Lens should be with you by one on monday. Sent spec delivery today.
Thanks for all your help
Posted 26/06/2010 - 16:04
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Mike-P wrote:
Which reminds me ... Lowepro lens case
EH ?
Which reminds me ... Lowepro lens case
let the education continue
proud owner of a couple of cameras and a few bits and bobs
proud owner of a couple of cameras and a few bits and bobs
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141 posts
19 years
BELFAST
Have been sent wrong lens by srs.
Oredered 50-200 wr but sent 50-200 dal instead.
What are the chances of them sending me a replacement while i return the wrong one? I go on hols on thursday so need the replacement before then. If they have to wait for me to return it then i'll have to get a refund and order elsewhere.