Poor Image Quality with My K20D

I think Pentax are taking the pi** now to be honest.
That is totally ridiculous.

I really want to send mine away for the mark on my sensor to be looked at but Im wondering if I should just put up with it for now.

Totally agree with that idea, can't imagine how frustrated you must be and good luck getting sorted once and for all

Why won't they just give you a brand new camera?

Well if mines not right I will be heading to SRS for a NEW K20D and mark my words if that gives me any problems it's a Olympus E3 for me, I will not be messed about like Steve I need a camera system I can rely on, it's part of my living.



May I point out that if I had gone to SRS I know Chris would have changed it for a new camera there and then, but I expect the Pentax service department to get it right, We will see??

Steve,
Gutted for you hope your shop makes it right one way or another. Good luck, and let me know the out come.

Edit Typo

Some good news at last. Having emailed Devon Camera (DC from now on) on Monday evening to warn them I might be after a refund, I called them today.
The manager was busy so I told the salesman about the latest fiasco and he took my details and said he would get the manager to call me back later.
When he called he explained that he had been in contact with pentax service for the last 2 days and was told I would be getting a new camera.Now new camera to pentax service isn't a New camera, just a replacement and this is apparently the same with Nikon.Only sales hold new cameras.
Since I had called early he had been in touch with his new pentax sales rep for the south west and discussed my situation with him and the rep said that this was unexceptable and he will arrange a brand new K20D for me.
So DC are going to let me have a new camera from their shop and have the reps replacement when it arrives.Sorted.
I told him I was thinking about changing brands and he said I can do that if I want but he recommends sticking with Pentax as, although I've had a lot of problems they are mainly down to Pentax service and the K20D is very good camera.And at least I dont have to replace all my other bits and bobs.
The manager from DC did point out that if I had gone to them in the first place it wouldn't have gone on like it has.He would have given me a new camera a lot sooner.The ironic thing is the reason why I choose DC was they are local and if I had problems I could go back to them,Which i didn't do.
We live and learn

Well done pleased your sorted and it should have the firmware update, just waiting for mine,

NICE TO HEAR STEVE AND WE WANNA SEE SOME TOP PICS SOON THEN,

Scot, your keyboard is defective, the shift key seems to be stuck

Well done I am glad you seem to have got things sorted at long last. I do believe in law that if the goods you buy are not suitable for purpose you are within your legal rights to return the item and have it replaced or refunded.

Still water under the bridge now hopefully and you will soon have a spanking new camera that you are pleased and satisfied with.

cheers golfdiesel,but so does yours seem to be defective,

all the best scott

Thank you for all your kind support. I must admit I was about ready to give up.
I now have a brand new K20D, complete with newly installed firmware. All I need to do now is get out and take some pictures. The funny thing is Im almost to scared incase there's something wrong with this one.
Its gone a bit grey out now so I think it will have to wait til tomorrow.

nice to hear steve, and this one will be perfect have faith, has it got the newest firmware v1.03.

scott

It has now.The first thing I did when I got home,Apart from putting in the battery and attaching lens.

nice one steve, well enjoy friend and hopefully see some pics from you
soon,

Thanks Scott.

Looks like the weathers good for the next couple of days so no excuse not to get out there.