Photobucket advice

Very odd Bernard. I run Windows 7 and Firefox/Thunderbird. The ctrl function to select and upload multiple files works with all programs/sites except Photobucket.
The bulk uploader doesn't work for me either.

As I said earlier I can copy/move; cut/paste at will from one file to another; delete using shift or ctrl as required.

My sons PC does this and happily works with programmes as well.

I'm loath to take it to the shop as otherwise it's working OK and it looks like something they will likely take ages over then charge accordingly.

regards
Bernard

This is a long-shot and certainly will not help Bernard as he is using IE8 but I find that when having trouble with Firefox it is worth clearing out the cache and removing the cookie for the offending site. Possibly if the Photobucket site has been upgraded it can have trouble with locally cached information from before the upgrade.

To clear the cache in Firefox go through Tools/Options/Advanced/Network and then select "Clear Now".

To remove the cookie from Firefox go through Tools/Options/Privacy then under History select "Remove Individual Cookies" and delete the entry for Photobucket.

Glyn

Edit: added "tools" to the cache & cookie paths

We've sat the two PC's side by side and religeous gone through every Tab that we can find in all the programs etc which are common to both machines.

All the bullet holes and boxes have exactly the same designations/ticks etc.

The only things we haven't checked are the registry and bios as not sure what to do with these parts

Most puzzling
Regards
Bernard

I'm not so familiar with IE8 only using it where Firefox fails but you could try clearing out the cache and Photobucket cookie to see if it makes any difference.

Having a look at IE8 suggests that, with care, you can do this selectively and preserve useful stuff like the stored list of passwords.

To clear out the cache go through Tools/Internet Options and under browsing history press the delete button. This brings up a window with the delete options and untick everything except "Temporary Internet Files" and press the delete button.

To remove the cookie for Photobucket go though Tools/Internet Options and under browsing history press "Settings". This brings up a panel called "Temporary Internet Files and History Settings". Press the "View Files" button and hunt out the cookie for Photobucket. Right click on it and delete it.

Having done this it is probably worth restarting IE8.

No promises but this is equivalent to my Firefox long-shot and might just fix the problem.

Glyn

Already done that- but I deleted exerything (just in case). Had to find my password out to log on here at lunchtime
Also used CCleaner to clear out other things that might be acting up
Run my AV prog (Panda VPro 2012) to check for nasties followed by Malwarebytes for any spy/scamware.

Restored back a month to before it started acting up(Outlook Express that is)

All appears clean, but not playing fair

Bernard

Ok thanks, it was a long shot.

Having a quick look at my Photobucket account I find that I have exactly the same problem as you when using IE8 but in Firefox (5.0) and Opera (11.01) it works fine (I'm also using XP SP3).

Glyn

I think I have found the issue.

For the Photobucket ctrl downloads to work in IE8 you need to have the latest Adobe flash player add-on, version 10.3.181.34.

You can check this in IE8 by going through Tools then Manage Add-ons and look for the version number of the Shockwave Flash Object:

[IMG]http://i172.photobucket.com/albums/w20/GlynM/Computing/IE8add-ons-small.jpg[/IMG]

I found that my IE8 was on a very old version but once I had upgraded it to the above version the ctrl button worked fine when selecting multiple images.

Downloading the update from Adobe was troublesome. There are different versions for different browsers so you need the one for IE. It also seemed to download very, very slowly (I gave up after an hour). There does not appear to be many mirror sites for Adobe downloads but I found a fast one here and although the site title suggests that it is an old version it does appear to be the latest version.

On the above web page just click on the "download Flash Player 10.3.181.34 (IE) (2.98 MB)" link next to the disc icon.

Save it somewhere and then double click on it to run it. If you are worried about where it is coming from then scan it with your virus checker before you run it however it worked fine for me.

I hope this helps,

Glyn

Thanks Glyn,
The Shockwave Flash object on my PC is V10.3.181.26 and has a file date of 24/6/2011.

My son tells me his is V8.0.24.0 and has a file date of 19/6/2011.

I've downloaded v10.3.181.34 from your link but have not yet installed it as I'm not convinced this is the reason as my sons is very different to mine and actually works correctly.

Is this another case of Adobe messing up Microsoft (I get problems with my HP scanner everytime Adobe updates something and have to re-install the scanner software)

regards
Bernard

Co-incidence or what.

About 30mins after posting the above Adobe decided to upgrade the Flash player (to 10.3.181.34) so I didn't need to install afterall.


Bad news is that nothing has changed CTRL and left click is still ignored

Bernard

Thanks for the update.

A Google hunt found various forum threads with people complaining about a very similar fault, in around March, introduced when Adobe flash 10.1 was released so I was rather hoping that 10.3 would fix your problem.

I don't use IE8 very much and mine had Adobe flash player 9 on it. It had the same problem as you report but Photobucket also popped up a message telling me that it required version 10. 10.3.181.34 made it work fine on mine.

It might be worth checking in the IE8 add-ons window in my above post to check that the Adobe Flash object is enabled (I had it disabled at one point which caused the same problem), but otherwise apologies as I can't think of anything else to try.

Glyn

Edit: here is the forum I found with a similar issue

Hi Glyn.

Flash Player is enabled. I think 'll try disabling it-just to see what happens-I can always re-enable later

Just tried to use my HP scanner and hey presto I need to reload the software - this happens everytime Adobe updates anything.

Bernard