Less than impressed with SRS
Posted 26/11/2011 - 17:45
Link
They had already cancelled the order and was told order it online again.
K5iis and a couple of lenses.
Posted 26/11/2011 - 17:50
Link
Give them a ring and explain. I'm sure it will all be sorted out ok.
Mind you, it's a bit late now for today the shop is probably closed. Pity you didn't ring, as suggested at 13.35, when they were still open!
Mind you, it's a bit late now for today the shop is probably closed. Pity you didn't ring, as suggested at 13.35, when they were still open!
Bob
Posted 26/11/2011 - 17:58
Link
You should talk to SRS about it if there's a problem. I'm sure Chris would have sorted it out for you.
Best regards, John
Posted 26/11/2011 - 18:20
Link
If you ordered it online & then the paypal payment didn't go through, for whatever reason, I wouldn't expect the order to go through.
I am guessing on the SRS backend it showed up as just a cancelled order & there fore no reason to follow it through...
When you called them did you make it clear that there was now a difference in price & asked if you could still buy it at that price???
I am guessing on the SRS backend it showed up as just a cancelled order & there fore no reason to follow it through...
When you called them did you make it clear that there was now a difference in price & asked if you could still buy it at that price???
PPG Wedding photography Flickr
Concert photography
Currently on a Pentax hiatus until an FF Pentax is released
Concert photography
Currently on a Pentax hiatus until an FF Pentax is released
Posted 26/11/2011 - 18:50
Link
Sorry I sometimes think the praise for SRSon here goes a little over the top. But only person to blame here is the purchaser,,When you used paypal you would have had a reciept for your payment. When the email arrived to say item was cancelled. A quick call to SRS would have sorted out the gliche, and a new order placed on their system.
K-1Gripped K-1 ungripped K-5ii K7 Various lenses
Stuart..
Stuart..
Posted 26/11/2011 - 19:22
Link
stub wrote:
When you used paypal you would have had a reciept for your payment. When the email arrived to say item was cancelled. A quick call to SRS would have sorted out the gliche, and a new order placed on their system.
To be fair ....When you used paypal you would have had a reciept for your payment. When the email arrived to say item was cancelled. A quick call to SRS would have sorted out the gliche, and a new order placed on their system.
Quote:
Ordered a DA*60-250 when they were on special last week-end. There was an issue with Paypal, so payment did not go through. As it was after hours, I could not phone to sort it out. Anyway, message on SRS website said they will contact me.
Ordered a DA*60-250 when they were on special last week-end. There was an issue with Paypal, so payment did not go through. As it was after hours, I could not phone to sort it out. Anyway, message on SRS website said they will contact me.
Posted 26/11/2011 - 19:40
Link
Very impressed that Chris got in touch and has offered to look into it when back in the shop.
I accept that maybe I should have enquired further when I called, but I had so many commitments that week and it's only today, I had time to think about that.
I accept that maybe I should have enquired further when I called, but I had so many commitments that week and it's only today, I had time to think about that.
K5iis and a couple of lenses.
Posted 26/11/2011 - 19:55
Link
Quote:
I use Paypal as my 'pocket money'
ha ha, not just me then
I use Paypal as my 'pocket money'
Posted 26/11/2011 - 20:06
Link
stub wrote:
Sorry I sometimes think the praise for SRSon here goes a little over the top.
Don't think so!Sorry I sometimes think the praise for SRSon here goes a little over the top.
Pentaxonian wrote:
Very impressed that Chris got in touch and has offered to look into it when back in the shop.
Top man Chris!
Very impressed that Chris got in touch and has offered to look into it when back in the shop.
K20D...ist DS ,DA18/55,DA16/45.DA* 50/135,"A"1.7 50MM..."A" 70/210..M 50mm f2...Tamron 90mm macro,28/300 Tamron,200/500 Tamron 6.9....A Pentax DA*300... Sigma10/20,FA31mm 1.8 Ltd*********,FA 77mm Ltd!
Posted 27/11/2011 - 12:15
Link
Let us know the outcome!:
K20D...ist DS ,DA18/55,DA16/45.DA* 50/135,"A"1.7 50MM..."A" 70/210..M 50mm f2...Tamron 90mm macro,28/300 Tamron,200/500 Tamron 6.9....A Pentax DA*300... Sigma10/20,FA31mm 1.8 Ltd*********,FA 77mm Ltd!
Posted 27/11/2011 - 17:47
Link
I have used SRS and found them to be very good.
If I may suggest a phone call to Chris personally, you may well find all this can be resolved
Kindest regards,
Peter.
If I may suggest a phone call to Chris personally, you may well find all this can be resolved
Kindest regards,
Peter.
Posted 27/11/2011 - 18:09
Link
Roscoe wrote:
If I may suggest a phone call to Chris personally, you may well find all this can be resolved
If I may suggest a quick re-read of the thread, you may well find that contact has already been made.If I may suggest a phone call to Chris personally, you may well find all this can be resolved
Kindest regards, Chris
.
Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
.
Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
.
Posted 05/02/2012 - 17:36
Link
Seems to be a problem with the 'buyer' not the seller.
If you do not want problems do not use Paypoo.
If you do not want problems do not use Paypoo.
Add Comment
To leave a comment - Log in to Pentax User or create a new account.
273 posts
15 years
Pentax Land
Err excepts they did not attempt to " make things right"
When I phoned through, they could have at least asked if I would like to pay for it by another means.