Hello all (+query)

If you bought your camera from a Pro dealer it'll have a 2 year warranty. Not sure what the situation is re non-Pro dealers.

If you bought it new from a Pentax Pro dealer you have 2 years warranty. In fact, I think under European law you have 2 years warranty anyway, and up to 6 years in certain cases.

If I remember correctly the problem first started last April which would have made the camera 14 months old.

It started playing up with manual extention tubes then ^progressed to not wanting to use manual lenses.

Eventually it decided to just keep flipping it's mirror when any button was pressed or dial turned and refused point blank to take any photos so at 18 months it was useless.

I couldn't get Amazon to obey European legislation or the Sales of Goods act so I contacted Pentax who mended the camera for me free of charge.

As Peter and John say, if you bought from a Pentax Pro dealer then contact them and they should sort the problem out for you.

If you didn't buy from a pro dealer then contact the retailer you bought from in the first instance - then if they won't help you can contact Pentax it might give you more leverage if you've contacted the retailer in the first place.

Alternatively go straight to Pentax and see what they say.

Good luck, hopefully as it's a known fault you'll get it repaired for free.

Kind regards
Charlotte

Hmm, thanks for that! I bought it from Amazon so I assumed I just had the 1 year standard warranty. I'll approach them first on the basis of the 2 year EU directive. If I get no joy, I'll try Pentax. As you say, if this is a known fault, someone should be responsible and rectify it.

Cheers Charlotte,

I'll settle down with a cuppa later and wade through that
Then try and work out my plan of attack.

Thanks again,

Nick

Good luck with getting sorted and welcome to PU!

Wow, that really was a saga! Glad at least someone (Pentax) came out with some credit. Also glad you got it sorted, even though it must be frustrating that Amazon didn't deal with it as per their responsibility.

I was was just framing my first email to them and was looking through my emails for proof of purchase/dates etc, when I realised I actually bought it through Tesco Direct! I would have sworn it was Amazon but there your go

This is probably less likely, but does anyone have any experience dealing with their returns department/customer services? I've sent a brief and to the point opening gambit email so we'll see how it goes.