Faulty K5


exevalley

Link Posted 20/11/2012 - 18:06
When I try to email SRS from their website the link wont work is it just me or is this the same for everyone.
The reason I want to email them is that my K5 is just over a year old and has developed a fault in that it wont focus at infinity but its fine at other focal lengths, I have compared it with another K5 with the same lenses used and its definitely not right.
So do I send it to SRS who sold it or send it direct to Johnsons and am I right In saying because they are a pro dealer I get 2 years warranty, Thanks in advance Robin.
http://www.flickr.com/photos/exevalley/

Gwyn

Link Posted 20/11/2012 - 18:09
I would give SRS a ring or cut and paste the e-mail address if you prefer to use e-mail.

JohnX

Link Posted 20/11/2012 - 18:11
exevalley wrote:
... I have compared it with another K5 with the same lenses used and its definitely not right.

Do you mean your lenses on another K5?

What happens if you focus manually?
Last Edited by JohnX on 20/11/2012 - 18:13

exevalley

Link Posted 20/11/2012 - 18:13
Yes, my lenses on another K5
http://www.flickr.com/photos/exevalley/

cedricd

Link Posted 20/11/2012 - 18:16
Give them a ring, you may not have set up Outlook on your computer in which case you can`t send an e mail directly.

They will give you the best advice.
Enjoy life

JohnX

Link Posted 20/11/2012 - 18:32
Try cleaning the contacts on the mount, and just inside the mouth of the mount, with a dry, clean, lint free cloth.

These contacts carry various information to the body. Could be a dirty contact might be the issue, and if it's not it's quick and trouble free to check.
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