Fantastic Service

I recently had a hard disk crash which resulted in me losing all my software, all my e-mails/contacts and quite a few data files, but fortunately my images are stored on another drive.

For most of the software I had the original media, so re-installing was not a problem. However, I got my copy of Silver Efex Pro some time ago as a download version, so I had no media to fall back on - don't ask about back-ups, I promise to be more vigilant in the future!

As a result, I contacted their helpline - they got back to me in a matter of minutes and could not have been more helpful. I now have it all re-installed and updated to the latest version.

It's an all to rare pleasure to be able to comment on a company for whom customer service is obviously not just a slogan, but what they actually deliver. No matter, what people’s views are of the pro & cons of their software, from my experience their customer service is exemplary.

Phil

I had the same problem but I did not made way to fix it. Thanks for sharing your experience because it gave me the idea next time it happened to me. Maybe I just did not find the files and images as important so I did not think ways on how to fix it before but now I have stored important images in my computer.