Beware of e&L

Has anyone with camera insurance with e&L ever wished they had never heard of the company, after numerous e-mails and phone calls I cant seem to get a claim form from them. Ive known insurance companies to be slow and aqward about settleing claims, but to not even want to send you a claim form is a new one on me. Though i do tell a lie, they did send me a claim form for pet insurance and was tempted to fill it in, maybe i should exchange my camera for a labrador.