Asahi Photo or Johnsons-Photopia?

ChrisA
Posted 17/11/2011 - 12:59 Link
I have a DA 17-70 which back focuses more than the K-5 adjustment allows.

The repair/adjustment options available to me seem to be:

- Take it to Asahi Photo (they're quite close to me), who have quoted me "about £60", although they can't tell for certain if it can be fixed until they get it open

- Send it to Johnsons-Photopia via SRS

SRS's legendary service makes the latter option attractive, but the closeness and good reputation of the former makes it too close to call - I've never had anything fixed before, so I have no experience to base it on.

Any thoughts/views/experiences?

Ta.
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Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
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Mike-P
Posted 17/11/2011 - 13:26 Link
Don't you get 20% discount from Johnsons if you are a PU member?

I know you aren't but I would imagine it's a free membership at best.
I sent my K-5 to them and I must admit I had no issues with them at all.
Pwynnej
Posted 17/11/2011 - 13:33 Link
How old is the 17-70? surely if it's within the warranty period it should be remedied for free....

As for Asahi Photo - I've had my Z-1 and Z-1p serviced there recently, may well be worth going down there just to see as they are in your neck of the woods - 2.5 miles away for me. Pramath might be able to do a quick inspection and let you know what the status is....
Z-1p, K-1, P50
F50 1.7. SMC-FAs 24, 35, 50 1.4, 85, 135. HD-FA15-30, DFA24-70, D-FA*70-200. The SMC-FA Limited Trinity.
Metz 45 CL-4, AF500FTZ. AF540FGZ.
Some Mamiya and some Nikon, and a Canon T70.
ChrisA
Posted 17/11/2011 - 14:11 Link
Pwynnej wrote:
How old is the 17-70? surely if it's within the warranty period it should be remedied for free....
Not sure. It's now third hand at least

It's in mint condition to look at, and it's not at all bad stopped down. I only noticed when I started taking some wide open shots and got some OOF-ness that made me look a bit closer.

For the record, I've no reason to think there was anything other than the most impeccable good faith in the transaction by which I came by it.
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Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
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timothyw
Posted 17/11/2011 - 15:14 Link
Thanks Chris- I was the seller in question- it was bought as part of a bundle by myself, and it seemed absolutely fine in the testing that I'd performed (that being simply using it on a couple of outings).

I decided to let it go in favor of a Sigma 30mm f1.4 prime (ultimately purchased from another member, Arno, which I am very happy with).

As Chris is happy with the lens in all other regards, we've agreed to split the cost of a calibration.

For what it's worth Chris, I personally would be inclined to give Asahi Photo a try, as given their proximity I'd expect you to have a quicker turnaround, but I have no experience of either in this context. SRS have behaved impeccably in all my dealings with them, so I would have no concerns going through them either.

The only risk is the temptations of the open day if you do go to visit!
ChrisA
Posted 18/11/2011 - 13:21 Link
Quick update on this... I took the 17-70 to Asahi, and sadly, the chap said there was nothing he could do with it.

So Johnson's it is - can someone confirm that the PUP discount applies to repairs sent in via them?

Turns out that Asahi-Photo is a little workshop at the back of a model shop
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Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
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Edited by ChrisA: 18/11/2011 - 13:22
johnriley
Posted 18/11/2011 - 14:12 Link
Yes it does. Send with the form.

If the form link isn't repaired yet, please let IT know.
Best regards, John
ChrisA
Posted 18/11/2011 - 14:21 Link
johnriley wrote:
Yes it does. Send with the form.

If the form link isn't repaired yet, please let IT know.
Thanks.

The link is still bust - report sent. I've marked it urgent - I'm planning to take it with me to SRS tomorrow for forwarding on, so let's hope they can sort it quickly.
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Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
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Edited by ChrisA: 18/11/2011 - 14:22
ChrisA
Posted 18/11/2011 - 14:35 Link
Cor, let no one say that the support guys don't respond. They've fixed the link to the form already.
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Pentax K-3, DA18-135, DA35 F2.4, DA17-70, DA55-300, FA28-200, A50 F1.7, A100 F4 Macro, A400 F5.6, Sigma 10-20 EXDC, 50-500 F4.5-6.3 APO DG OS Samsung flash SEF-54PZF(x2)
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