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GX20 going back for repair

Moral of story. Buy from a reliable supplier. Hope Samsung sort it out for you. G

Posted by George Lazarette on 24/04/2010 - 21:41

GX20 going back for repair

Moral of story. Buy from a reliable supplier. Hope Samsung sort it out for you. G hello George. I actually bought the samsung from dixons tax free from gatwick airport last year. Surely they would just tell me to send the camera direct to samsung, or would they look at it. I am a ...

Posted by organicimagery on 25/04/2010 - 20:16

GX20 going back for repair

In the first instance, the responsibility lies with the supplier, in the UK at least.

Posted by johnriley on 25/04/2010 - 22:16

GX20 going back for repair

Moral of story. Buy from a reliable supplier. Hope Samsung sort it out for you. G Surely the supplier it was bought from is irrelevant, since the OP's problem is with Samsung's repairers who would have been doing the repair regardless of where the camera was originally purchased?

Posted by MrCynical on 25/04/2010 - 23:31

GX20 going back for repair

AS JR says, in the UK (indeed, in the EU, I think) the supplier MUST take responsibility. He cannot pass the buck to the manufacturer or a repair firm. G

Posted by George Lazarette on 25/04/2010 - 23:48

GX20 going back for repair

Moral of story. Buy from a reliable supplier. Hope Samsung sort it out for you. G Surely the supplier it was bought from is irrelevant, since the OP's problem is with Samsung's repairers who would have been doing the repair regardless of where the camera was originally purchased? Not in the UK...

Posted by johnriley on 26/04/2010 - 00:25

GX20 going back for repair

Not in the UK. The responsibility for an item sold lies with the supplier. The supplier should sort it out. If they won't or can't then dealing direct is the second option. I didn't mean in terms of responsibility/liability for the fault, but the fact that the OP's complaint is about inadequate and ...

Posted by MrCynical on 26/04/2010 - 02:03

GX20 going back for repair

The camera was recieved this morning, and it is still faulty, I have spoken with samsung today, I have to say fantastic level of service from them.They have been very sympathetic with me, and i cannot praise them any more. They have advised me that the issues I have had with repair centre are unacep...

Posted by organicimagery on 27/04/2010 - 17:45

GX20 going back for repair

And on another note, the liability does rely with the retailer, however they would of basically contacted samsung like i have done, and they would have had it collected from there store, and then delivered back to my home adress

Posted by organicimagery on 27/04/2010 - 17:50

GX20 going back for repair

Samsung have offered me a nx10 as a direct replacement, I have explained that the lenses i have are incompatible, So after that i was promiced call back and updat and low and behold nothing as of yet, I am hoping now that tuesday i get a result!

Posted by organicimagery on 03/05/2010 - 12:02

GX20 going back for repair

Just so you know, Dixons (not Samsung) cannot force you to accept an incompatible replacement. If they are unable to fix or replace with an appropriate model they will have to offer you a refund. If you have no joy go to Dixons and explain the situation. If they try pulling a fast one tell them...

Posted by greynolds999 on 03/05/2010 - 12:39

GX20 going back for repair

you might be able to do a trade in (with the NX10) or get that for it somewhere else. Gareth does have a valid point, I'd suggest some research on what you could get trading in a brand new still in the box NX10, with a bit extra cash you might just stretch to a K7:D

Posted by fatspider on 03/05/2010 - 12:52

GX20 going back for repair

you might be able to do a trade in (with the NX10) or get that for it somewhere else. Gareth does have a valid point, I'd suggest some research on what you could get trading in a brand new still in the box NX10, with a bit extra cash you might just stretch to a K7:D MM there is an idea, i am speakin...

Posted by organicimagery on 03/05/2010 - 14:04

Old Bellows Camera

You can get for this sort of thing, or if you have a scrap lens with a K-mount you could probably make something yourself fairly simply. :)

Posted by hefty1 on 20/04/2010 - 21:32

Testing of lenses

I wonder what you want testing? You know if they focus or not and you also know whether or not they are sharp. I'm not sure what else you need to know, although I guess that you might have concerns stemming from your bad camera luck on your trip. I would wait for the camera to be returned to see ...

Posted by johnriley on 20/04/2010 - 21:07

Testing of lenses

hello john. Well i only took the 17-70 to thailand, and lots of the images are just poor, no definition of edges , colour totally wrong, but then some of the shots are fantastic. I cant even put it down to technique as lots of the images with a obvious focus point look terrible. I guess you are righ...

Posted by organicimagery on 20/04/2010 - 21:14

Digiscoping help

Hello I have a nikon digiscope which I bought few years back it come with adapter and nikon coolpix camera is there anyway I can convert this so I can use either my pentax dslr or a pentax P & S Thankyou

Posted by ems82 on 22/04/2010 - 08:56

Calibrated screen?

I only started using the Huey I now have about a month ago - I'd had some prints come back very disappointing, even though they looked Ok on the screen. The adjustment it made explained the dark prints (the monitor was way too bright), but I haven't repeated the print experiment yet. For nor...

Posted by ChrisA on 25/04/2010 - 07:22

Calibrated screen?

I have answer Yes I use to run Hue pro but still had a problem with the printing not being correct with what was displayed on the screen. I now run colourmonk and X rite an now my colour management is spot on wouldn't change or go back. James Just bought a new epson R1900 excellent printer ...

Posted by pink on 25/04/2010 - 18:25

Calibrated screen?

You're right about colour accuracy but don't you think it's worth to have those colours show up properly even if there are less? It's not just accuracy, I'm fairly sure there is some aspect of their design which makes the colour change slowly (but constantly) over time. However, what I know about mo...

Posted by MrCynical on 26/04/2010 - 02:05

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